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Galleria BMW - Service Center

D'iberville, MS

4.9
203 Reviews

203 Reviews of Galleria BMW - Service Center

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April 08, 2025

The service department is very disappointed. We have taken our BMW 5 different times for the same reason. Leaking coolant,, We pick it up don’t even get 200 miles on the car and it’s leaking aga More

by Mhillyard
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MICHELLE LADNER
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Reeves
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nadia Bordelon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Herbert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Saenz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Veninga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Galleria BMW responded

Mhillyard, We are sorry to hear that you feel this way. We assure you we never want anyone to leave our dealership feeling anything other than satisfied with their experience, and we want to improve this for you. We have been reaching out to try to communicate with you about your frustrations, and we have all of your service history that we can go through with you to sort out any confusion or mistakes. Once again, We apologize to hear that you feel this way, and we would appreciate the opportunity to improve this for you!

March 23, 2025

The attention to customer comfort detail was excellent. My repairs were more than I expected, but I was given a discount that may help me in getting the repairs done sooner. My wait was over 2 hours, but I More

by KL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Galleria BMW responded

KL, Thank you so much for your kind words and business. We are so grateful to hear that you had an overall excellent time working with our dealership and team. We really appreciate you, and we hope to continue to work with you in the future!

March 22, 2025

They were very helpful when a software update didn't download completely. They were able to take care of the issue quickly More

by tommyteague65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Galleria BMW responded

Tommy, Thank you very much for your kind words and business. We are so glad to have been able to resolve your issue so quickly. If there is anything else that we can assist you with, please do not hesitate to reach out to us!

March 13, 2025

Unbelievable service! ! The staff is friendly and Profesional. My vehicle was picked up and serviced and returned to me in one day. I highly recommend Galleria when searchi More

by damntdan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHELLE LADNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Galleria BMW responded

damntdan, Thank you so much for your kind words and recommendation. We are so pleased to hear that you had a friendly and professional experience with our team, and we really appreciate your business and trust!

March 09, 2025

I just leased a 2024 Honda prologue and it’s electric. I’ve never owned or lease an electric vehicle before in my life and I’m almost 50. I’m a nurse and I work many hours. I had not had a chance to get a More

by rnbecky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHELLE LADNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Zazzara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nadia Bordelon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Veninga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionist
Mar 12, 2025 -

Galleria BMW responded

Rebekah, Thank you so much for taking the time to share you experience with us. We are so pleased to hear that we were able to assist you in such an unfortunate situation, with the help of Katie of course! We really appreciate your kind words, and we look forward to working with you in the future. If there is anything else we can assist you with, please do not hesitate to reach out to us! Thank you!!

February 28, 2025

I am more than grateful with the Service that I received from the Service Department in helping me with my 2022 BMW X7. Ms. Katie was more than capable and helpful with getting my Small truck logged on into More

by Carolyn Gift
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Zazzara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Veninga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Galleria BMW responded

Carolyn, Thank you so much for taking the time to share your experience with us. We truly could not be happier to hear that you had such a great time working with our service department and team. We really appreciate your business and we hope to continue to work with you in the future! Thank you!!

February 26, 2025

As usual I was taken care of on time and in a very professional and satisfactory way. Great dealer!! More

by PWV1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Veninga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Galleria BMW responded

Thank you so much for your kind words and business. We really appreciate you!!

January 27, 2025

The service I received for my BMW Z4 3. 0SI was spectacular. I am both impressed and grateful for Billy Herbert who kept me informed through every step of the service process. The technici More

by dcarver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Galleria BMW responded

Dcarver, Thank you so much for your kind words about Billy and our dealership. We could not be happier to hear that you received the highest quality of professionalism, communication, and overall spectacular service at our dealership. We really appreciate your business and trust, and we hope to continue to work with you in the future!

December 26, 2024

Waiting to hear from Service Department about the paint peel that's occured on my 2022 X3. service Manager said he needs to show photo that the took, on 12/18/2024.at Galleria BMW to his "Area Manager". Se More

by dondelawho
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Jan 29, 2025 -

Galleria BMW responded

Dondelawho, We appreciate your feedback on this. We hope that we were able to resolve your issue for you. Thank you for your business and for putting your trust in our dealership. We really appreciate you!

December 23, 2024

Great service and service manager (Billy) is the best and very knowledgeable about the cars More

by Dgoston41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Veninga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Galleria BMW responded

Thank you so much for sharing this! We are so pleased to hear that you had a knowledgable and overall great experience with Billy and our dealership. We really appreciate your business and trust, and we hope to continue to work with you in the future.

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