Galleria BMW

Ben was great to work with. He and his manager exceeded my expectations. It’s nice to work with someone you feel you can trust. Stephen Kennedy Mandeville La He and his manager exceeded my expectations. It’s nice to work with someone you feel you can trust. Stephen Kennedy Mandeville La More

Great salesman very helpful knowledgeable. He listened to my needs and accommodated every thing that I needed in a vehicle as well as kept me updated from start to finish. I highly recommend g He listened to my needs and accommodated every thing that I needed in a vehicle as well as kept me updated from start to finish. I highly recommend galleria BMW if you are in the market for a luxury automobile, ask for Shane. He is very very good. More

Galleria BMW is an amazing place to lease a bmw. From the guys Shane (sales) and David (finance) they made it simple and seamless process. From the guys Shane (sales) and David (finance) they made it simple and seamless process. More

Truly had the best car buying experience working with Dawn and buying my first BMW X3! Dawn and buying my first BMW X3! More

Amazing people, amazing service, cant recommend them enough! 10/10 most painless and awesome car buying experience ive ever had! enough! 10/10 most painless and awesome car buying experience ive ever had! More

I’m trying to figure out why am I having a very expensive repair when my warranty doesn’t expire until July. Just don’t seem fair to pay for a broken motor mount when I was led to believe it wouldn’t cost me repair when my warranty doesn’t expire until July. Just don’t seem fair to pay for a broken motor mount when I was led to believe it wouldn’t cost me anything! More

This dealership helped me purchase my dream car! The process went so smoothly and Quentin was the biggest help! The process went so smoothly and Quentin was the biggest help! More

Awesome Service. Billy was very friendly and professional. The place to Go if you want exceptional customer service. Billy was very friendly and professional. The place to Go if you want exceptional customer service. More

I went to Galleria BMW and got a 2017 Ford Edge. When I walked into the dealship, the customer service I recieved was soo amazing, I worked with Avery Cooper. After I left the dealship, I got on the When I walked into the dealship, the customer service I recieved was soo amazing, I worked with Avery Cooper. After I left the dealship, I got on the highway and my light started blinking and the car started shaking, so I took the car back. When I got back to Galleria, I pulled up in the service center and told the guy there that I had just got this car here, but the engine light popped on and the car was shaking. He got an attitude talking bout I'll have to bring it back tomorrow, they were short staffed and he didn't have time to look. I went and found Avery, since he sold me the car, and told him what was going on. He got a guy from service to ride with him and look at the car. When they came back the said that the undercarriage was missing some screw and they would order them and either I can bring the car back or they can mail them to me to put on the car. I said they can just mail them. Now over the course of 4 to 5 weeks, I called and for some reason or another he was never available. So Monday April 22, 2024 of last week, up to Sunday the April 29th 2024, I had put 7 bottles of oil in my car. In that time frame my car began to shake worse and the light started staying on and not turning off, staling while i was driving to the point I almost got hit by an 18 wheeler crossing the highway. So i called the dealership, and spoke to the manager of the service shop, he said he would find Avery himself and have him call me. I called back four hours later and requsted another supervisor. This supervisor was rude and basically said Avery didnt have nothing to do with the situation and he was a sales guy, thats it.He aslo said they have already spent 4500 dollars on the car fixing it up for me, what else was he supposed to do. So I finally got frustrated and did a 1 star review. I got a call from a guy named Dale, asking me what the issue was and promised that we'll get the issue taken care of, but he need me to take my review down. I told him I would after the situation got resolved. So he did get the car towed to Laurel Ford, since it was close to me. Now, yesterday on May 2, Danielle from Laurel Ford called and said that I needed a new engine and that the car was stalling and shaking because coil 3 was misfiring, and coil one is not working at all, or something like that, but I do need a new engine. I asked her if what Galleria BMW said about the car doing that because of the undercarriage needing screws, and she said no, the engine has been having issues all along, no screws and undercarriage can cause this issue. So I called BMW Galleria so that they can get me a rental or a loaner car since they sold me the car this way, they basically sold me a lemon, and lied to my face. They feel like since I have a warranty, the the engine is going to be fixed, all is ok. They do not see they're fault and they no longer care. I can't speak for buying a BMW here, but used cars please beware!!! They well sell u a lemon and a warranty with 10 day max rental, 40 dollars a day, up to 400 dollars max.. More

Love the atmosphere, quality of service and my salesperson! This is second car we have purchased from this dealership. salesperson! This is second car we have purchased from this dealership. More