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Front Royal Ford
Front Royal, VA
974 Reviews
Front Royal Ford is more than just new and used sales, parts, and service. Our team, housed in Front Royal, is proud to serve drivers from Winchester VA, Strasburg VA, Woodstock VA, Luray and beyond. Our team strives to simplify every aspect of buying, owning, and servicing a Ford model so that your automotive investment is one that you're every bit as proud to own as we are to sell.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 974 reviews
December 23, 2021
Rotated tires on my car and never checked air pressure definitely a quick service smh. definitely a quick service smh. More
by JOSHUAHANNA21
Verified CustomerEmployees Worked With
December 23, 2021
This dealership was well working I was in and out quick and had an over great experience purchasing a car through them and had an over great experience purchasing a car through them More
by austinbasham80
December 16, 2021
Amber was great to work with and she has a great personality. I'm sure I will be back for my next purchase. personality. I'm sure I will be back for my next purchase. More
by dan_rishel
December 14, 2021
They said the repairs would be done at a certain time and they kept their promise. they kept their promise. More
by fainters
Employees Worked With
December 09, 2021
I’m very pleased with the courtesy and service I’ve received. Roy Funk, Billy Allbright and the rest of the staff at Front Royal Ford are amazing to deal with. This is the best experience I’ve ever had received. Roy Funk, Billy Allbright and the rest of the staff at Front Royal Ford are amazing to deal with. This is the best experience I’ve ever had at any dealership and I’ve bought a lot of new vehicles. More
by Chris Fauver
Employees Worked With
Other Employees :
Billy Albright, Hamza Saeed
November 24, 2021
Phoned ahead to check approximate wait time for oil change. Was advised time frame, went to dealership found wait time as indicated, had service performed, cost was less than expected. Can’t remember t change. Was advised time frame, went to dealership found wait time as indicated, had service performed, cost was less than expected. Can’t remember the last time I had such an excellent overall experience! More
by rathals1
Employees Worked With
John Aguilar
November 19, 2021
Upon picking up my vehicle from service at Front Royal Ford, my service bill totaled more than what was originally told to me and agreed upon with the Manager Steven Sarecky. I paid the amount and asked f Ford, my service bill totaled more than what was originally told to me and agreed upon with the Manager Steven Sarecky. I paid the amount and asked for Mr. Sarecky to give me a call the following day about multiple concerns I had, and the discrepancy with my shop bill amount. I gave ample time for him to contact me, knowing that he is busy, but never heard from him in the following weeks. During the next 3 weeks I called Front Royal Ford to try to speak to Mr. Sarecky more than 2 dozen times, and left multiple messages with employees to have him return my call. I never heard from him at all. Only after sending an email to another employee at Front Royal Ford with my concerns, did I get an email back from Mr. Sarecky, in which he did not address any of my concerns. I returned his email and asked about multiple issues, such as: a difference in my shop bill total from what I had agreed to, not receiving the complimentary Multi Point Inspection checklist with my oil change, 3/5 of my left rear lug nuts being left loose, and the discrepancy of what Mr. Sarecky told me himself and what actually happened. Lots of these issues could have been addressed if they had taken any time to reach out to me. Upon sending him these concerns and asking for a copy of my Multi Point Inspection, I once again never heard back from the Manager in the almost 3 weeks since. Overall, they have terrible customer service, despite them being simple issues that could be resolved, having bought my car at Front Royal Ford and just having spent $3100 on service prior to. When asking for an explanation of my service needed and why, their service employee met me with an attitude and complete disrespect, while never able to give me an answer. There are many, many more things to be said about my experience with Front Royal Ford but I am trying to keep this as short as possible. I now know to go to ANY other Ford Dealership than Front Royal Ford in the future and I would recommend anybody else to do the same. More
by painter30
Employees Worked With
Steve Sarecky
November 19, 2021
The staff is great and very helpful they try their best to assist you in getting your repair completed to assist you in getting your repair completed More
by ramorton2002
