Patricia Terrazas

My new truck search began like most people by asking Kelly Blue book on-line what my current 2017 Ford F-150 Lariat was worth. Not too disappointed by the estimate I was surprised by the almost immediat Kelly Blue book on-line what my current 2017 Ford F-150 Lariat was worth. Not too disappointed by the estimate I was surprised by the almost immediate inquiries by the local car dealers expressing interest in acquiring my truck. One of those dealers was Front Royal Ford a Ms. Caitlyn Smith contacted me by email stating that when I was ready, as the Sales and Leasing Consultant she would be glad to introduce me to their sales staff and work out a good price for my used truck and a new 2026 F-150 lariat. Her email was low key and personable, repeating that just to call when I was ready. I kindly thanked her. That was early 2025 and periodically over the following months Ms. Smith would send an email to keep in touch and remind me that they were still interested in my truck. By August 2026 their interest renewed my decision to buy a new F-150 Lariat. I casually wandered through the several local Ford dealerships lots examining their available trucks and deciding which color and features I wanted; a metallic black F-150 Lariat four door extended cab with a six-and-a-half-foot bed. I of course visited the Front Royal Ford dealership because of Ms. Smith’s reminders. There at Front Royal Ford my wife and I met Mr. Jonathan Veach Sales Consultant. He was personable and knowledgeable of their inventory arranging a test drive with a F-150 Lariat currently on their sales lot. His familiarity with the truck and the newer features and console enhancements helped me and my wife to clarify the features we were seeking that we only could vaguely describe. His help finalized our choice on the F-150 Lariat with the features we had discovered we needed. Mr. Veach sat down with us to discuss new truck pricing and trade-in value for my 2017 F-150 Truck. The trade-in value was generous, and the price of a new truck was reasonable. My wife and I had just two final features for our new truck, a spray on bed liner and electric retractable foot rails instead of the fixed rails available standard. This of course changed the final price for the new truck, and we worried about closing the sale. Mr. Tony Hussain, Sales Manager, stepped in and helped us work out an agreement that included the electric foot rails and an F-150 from their inventory that met all our desired features and color with the bed liner already installed. The morning, we arrived to pick up our new truck bringing our 2017 Truck for trade-in; my wife and I talked with Ms. Patricia Terrazas, Finance Manager. She was professional and cordial, making us feel welcomed and explained the paperwork pathways to finalize the transfer of both vehicle titles, and other finance reporting up until we wrote the check for the new truck. Meanwhile, Ford Sales Consultants Mr. Matt McDonald and Mr. Jonathan Veach prepared our new truck for delivery, including activation of phone links and software support features on the dash console. From the beginning the Front Royal Ford Dealership staff, Ms. Caitlyn Smith who kept us engaged by email, Mr. Jonathan Veach Sales finding us the vehicle we desired, Mr. Tony Hussain Sales Manager helping to finalize the price, to Ms. Patricia Terrazas Finance Manager navigating the paperwork, the teamwork and attention to service and detail of them all will make me and my wife loyal return customers. More

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Dealership has a great team from Jonathan my sales rep to management and financing. I am very pleased with the car after 13,000 miles management and financing. I am very pleased with the car after 13,000 miles More

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Jared was very helpful in selecting our new truck. We enjoyed talking with him and felt zero pressure to buy today. He gave us our finance options, waited for us to make decisions, and made the entir We enjoyed talking with him and felt zero pressure to buy today. He gave us our finance options, waited for us to make decisions, and made the entire process fun. More

by dillonandkendall Verified Customer Verified Customer

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The dealership was great to deal woth and the salesman John I dealt with was really helpful. John I dealt with was really helpful. More

by kolemin Verified Customer Verified Customer

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I worked with Jared back in April to trade my vehicle in & get into a new one. He was amazing to work with, he kept me informed the entire time I was there, answered any questions I had & even helped me cle & get into a new one. He was amazing to work with, he kept me informed the entire time I was there, answered any questions I had & even helped me clean my old vehicle out! I will always recommend him to anybody looking to purchase a new or used vehicle! More

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I had an outstanding experience at Front Royal Ford from start to finish. The entire team was welcoming, professional, and genuinely focused on making the car-buying process easy and stress-free. They took start to finish. The entire team was welcoming, professional, and genuinely focused on making the car-buying process easy and stress-free. They took the time to answer all of my questions, explained every detail clearly, and never made me feel pressured. Their customer service is truly exceptional. Everyone was knowledgeable, honest, and treated me with kindness and respect. It’s clear that they value their customers and work hard to build lasting relationships, not just make a sale. The dealership is clean, well-organized, and has a great selection of vehicles. The entire process was smooth, transparent, and efficient. I left feeling confident that I had made the right decision. If you’re looking for a dealership that is trustworthy, professional, and truly cares about its customers, I highly recommend Front Royal Ford. Thank you to the entire team for such a wonderful experience—I will definitely be recommending you to my family and friends and will gladly return for future vehicle purchases. More

by pattytg01 Verified Customer Verified Customer

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Overall visit was good , however I'd wish they would have scheduling for oil changes and inspections. I do appreciate the first time free oil chamge and life time inspection with buying a new car. There es scheduling for oil changes and inspections. I do appreciate the first time free oil chamge and life time inspection with buying a new car. There estimate on waiting time was accurate so can't really say anything off overall. Fair, friendly and on time. Recommend them to anyone lookn for oil change and inspection but have 2 to 3 hrs to wait. More

by Slotnut Verified Customer Verified Customer

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Bought a 2026 Ford Maverick in May 2026. Salesman John Sharp was awesome . The whole team was awesome. I was out with my purchase in 2 hours. In 2 weeks following my purchase had a recall Salesman John Sharp was awesome . The whole team was awesome. I was out with my purchase in 2 hours. In 2 weeks following my purchase had a recall on the 2026 Ford Maverick. Do Not Drive Recall in the Service Department Zack Ordoff was awesome. Customer service was great. Thank you for such a awesome team at this dealership. More

by trudyfoster Verified Customer Verified Customer

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My wife & I enjoyed our day picking out a new vehicle. Special Thanks to Matt the Beard. Special Thanks to Matt the Beard. More

by kes4joes Verified Customer Verified Customer

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Great Service Department and technicians and always pleased with the service done on our vehicles. pleased with the service done on our vehicles. More

by chief21 Verified Customer Verified Customer

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