Front Royal Ford

My new truck search began like most people by asking Kelly Blue book on-line what my current 2017 Ford F-150 Lariat was worth. Not too disappointed by the estimate I was surprised by the almost immediat Kelly Blue book on-line what my current 2017 Ford F-150 Lariat was worth. Not too disappointed by the estimate I was surprised by the almost immediate inquiries by the local car dealers expressing interest in acquiring my truck. One of those dealers was Front Royal Ford a Ms. Caitlyn Smith contacted me by email stating that when I was ready, as the Sales and Leasing Consultant she would be glad to introduce me to their sales staff and work out a good price for my used truck and a new 2026 F-150 lariat. Her email was low key and personable, repeating that just to call when I was ready. I kindly thanked her. That was early 2025 and periodically over the following months Ms. Smith would send an email to keep in touch and remind me that they were still interested in my truck. By August 2026 their interest renewed my decision to buy a new F-150 Lariat. I casually wandered through the several local Ford dealerships lots examining their available trucks and deciding which color and features I wanted; a metallic black F-150 Lariat four door extended cab with a six-and-a-half-foot bed. I of course visited the Front Royal Ford dealership because of Ms. Smith’s reminders. There at Front Royal Ford my wife and I met Mr. Jonathan Veach Sales Consultant. He was personable and knowledgeable of their inventory arranging a test drive with a F-150 Lariat currently on their sales lot. His familiarity with the truck and the newer features and console enhancements helped me and my wife to clarify the features we were seeking that we only could vaguely describe. His help finalized our choice on the F-150 Lariat with the features we had discovered we needed. Mr. Veach sat down with us to discuss new truck pricing and trade-in value for my 2017 F-150 Truck. The trade-in value was generous, and the price of a new truck was reasonable. My wife and I had just two final features for our new truck, a spray on bed liner and electric retractable foot rails instead of the fixed rails available standard. This of course changed the final price for the new truck, and we worried about closing the sale. Mr. Tony Hussain, Sales Manager, stepped in and helped us work out an agreement that included the electric foot rails and an F-150 from their inventory that met all our desired features and color with the bed liner already installed. The morning, we arrived to pick up our new truck bringing our 2017 Truck for trade-in; my wife and I talked with Ms. Patricia Terrazas, Finance Manager. She was professional and cordial, making us feel welcomed and explained the paperwork pathways to finalize the transfer of both vehicle titles, and other finance reporting up until we wrote the check for the new truck. Meanwhile, Ford Sales Consultants Mr. Matt McDonald and Mr. Jonathan Veach prepared our new truck for delivery, including activation of phone links and software support features on the dash console. From the beginning the Front Royal Ford Dealership staff, Ms. Caitlyn Smith who kept us engaged by email, Mr. Jonathan Veach Sales finding us the vehicle we desired, Mr. Tony Hussain Sales Manager helping to finalize the price, to Ms. Patricia Terrazas Finance Manager navigating the paperwork, the teamwork and attention to service and detail of them all will make me and my wife loyal return customers. More

Showed up for a state safety inspection. Sat for over 2-hours. Was told it failed due to leaks in both mufflers. They slapped a rejection sticker on it, took my money, and told me to have Sat for over 2-hours. Was told it failed due to leaks in both mufflers. They slapped a rejection sticker on it, took my money, and told me to have a nice day. It’s a Ford Dealership and it’s a Ford Explorer, you can’t help me or give me a referral?!?! More

Dealership has a great team from Jonathan my sales rep to management and financing. I am very pleased with the car after 13,000 miles management and financing. I am very pleased with the car after 13,000 miles More

Jared was very helpful in selecting our new truck. We enjoyed talking with him and felt zero pressure to buy today. He gave us our finance options, waited for us to make decisions, and made the entir We enjoyed talking with him and felt zero pressure to buy today. He gave us our finance options, waited for us to make decisions, and made the entire process fun. More

They were easy to work with in trying to get me the best deal they could deal they could More

Cody did a great job. He kept me updated on the vehicle and had it ready before anticipated. He kept me updated on the vehicle and had it ready before anticipated. More

Getting service here is fast and easy. While other dealers in the area make you wait days or weeks for an appointment Front Royal Ford works to accommodate you based on your schedule. Za While other dealers in the area make you wait days or weeks for an appointment Front Royal Ford works to accommodate you based on your schedule. Zach is a great service advisor, listens well and follows up on the details. I highly recommend Front Royal Ford for all of your automotive needs. More

This service team is great to work with, professional, friendly and knowledgeable. They are upfront regarding repair costs, and time required to complete the job. I love the flexibility of having my car friendly and knowledgeable. They are upfront regarding repair costs, and time required to complete the job. I love the flexibility of having my car picked up and returned to me. Also the option of a courtesy driver if necessary. I always enjoy working with the service advisers. Zach handled my last visit, he is very knowledgeable and friendly and treats me like an old friend when I walk in the door. I moved to Winchester three years ago, but continue to have my car serviced at Front Royal Ford for the reasons sited above. I realize this is a lengthy review, but it is my impression from the many visits over the years, not just the most recent visit. More

GREAT. Zach in service was an AMAZING help. Completely killing the service from the Ford Mallory in Winchester. Zach in service was an AMAZING help. Completely killing the service from the Ford Mallory in Winchester. More

The dealership was great to deal woth and the salesman John I dealt with was really helpful. John I dealt with was really helpful. More