Front Royal Ford

I spoke to Jared on Friday. in regards.to the type of new vehicle I was looking for. He called me back a few hours later. He had found 2 at various locations. He asked which one in regards.to the type of new vehicle I was looking for. He called me back a few hours later. He had found 2 at various locations. He asked which one color did I want. I gave him my answer and the day around 5:30 I was driving my new car home. Thanks Jared you went above and beyond to insure i had the car of my dreams. I appreciate and thank you for your efforts. More

This was the most professional and caring sales staff I have ever dealt with in a car dealership setting! have ever dealt with in a car dealership setting! More

Ali helped get me into a car this week! He was so comfortable to work with as we all know the process can be overwhelming. I was out the door with my new ride in just over 3 hours (personal He was so comfortable to work with as we all know the process can be overwhelming. I was out the door with my new ride in just over 3 hours (personal best). Happy to have decided to return to Front Royal Ford for my 3rd vehicle purchase More

Updating rating from previous Warrany Ford Service. Manager resolved my concerns successfully and ever diligent to make personal call to my home to discuss. Also, mechanic took time to personally answ Manager resolved my concerns successfully and ever diligent to make personal call to my home to discuss. Also, mechanic took time to personally answer my questions in detail. Amazing, thorough and seriously committed to good personalized and quality service. It's no wonder the Va. State Police entrust their vehicles to Fronr Royal Ford! More

They quoted incorrect and inflated cost of service work. I went to another car service business and will never go back because it wasn't the first time. I went to another car service business and will never go back because it wasn't the first time. More

The salespeople worked very good in making my buying good and easy. I enjoy driving the Jeep very muck. Thank you and easy. I enjoy driving the Jeep very muck. Thank you More

Shelly was the service technician. She was very friendly and helpful! I give Shelly 5 stars, her name is not listed under the service department. She was very friendly and helpful! I give Shelly 5 stars, her name is not listed under the service department. More

Laurel has always been excellent! All aspects of her service levels are excellent! She’s become a friend! All aspects of her service levels are excellent! She’s become a friend! More

Was not pleased with what was offered for my trade especially when it now listed for more than twice what I was offered for it. Also the sales manager never tried to work with on the price very poor especially when it now listed for more than twice what I was offered for it. Also the sales manager never tried to work with on the price very poor service on his part. I was also never offered a military discount after serving my country for 33 years. More

On Saturday, went to this dealership to look at a new truck. Found one online that I really liked. It was $85,000 which is fine, exactly what I expected. Met a salesman in the lot and he pulled the truck truck. Found one online that I really liked. It was $85,000 which is fine, exactly what I expected. Met a salesman in the lot and he pulled the truck out and we went for a drive. Perfect, love the truck. Showed him my trade (2024 Silverado which I own outright). He brought out the sales manager and the used car manager and they looked. Spoke with both of them. After waiting nearly two hours, we were told there was a medical emergency in the dealership that they had to attend to. I understood, left my name and number with the salesman and left with the agreement and understanding that he would call me on Monday. Monday waited for the call, nothing. So Monday evening I called the salesman to find out what was going on and he informed me he no longer worked at the dealership. He said he would give my number to another salesman, "Mark", and I would hear from him. After an hour or so I called the dealership and asked for the sales manager, Tony. I was told Tony was with another customer and would call be back immediately when he was done. I have received no call, no message, no contact at all from the dealership. I was planning on purchasing an $85,000 vehicle from them, not anymore. If my $85,000 deal isn't worth the time to return a phone call, I will find another dealership that will call me back. I hope someone from the corporate office sees this review and reaches out to make this right, it is unbelievable that this dealership isn't concerned about making money or customer service. More