Front Royal Ford

On Saturday, went to this dealership to look at a new truck. Found one online that I really liked. It was $85,000 which is fine, exactly what I expected. Met a salesman in the lot and he pulled the truck truck. Found one online that I really liked. It was $85,000 which is fine, exactly what I expected. Met a salesman in the lot and he pulled the truck out and we went for a drive. Perfect, love the truck. Showed him my trade (2024 Silverado which I own outright). He brought out the sales manager and the used car manager and they looked. Spoke with both of them. After waiting nearly two hours, we were told there was a medical emergency in the dealership that they had to attend to. I understood, left my name and number with the salesman and left with the agreement and understanding that he would call me on Monday. Monday waited for the call, nothing. So Monday evening I called the salesman to find out what was going on and he informed me he no longer worked at the dealership. He said he would give my number to another salesman, "Mark", and I would hear from him. After an hour or so I called the dealership and asked for the sales manager, Tony. I was told Tony was with another customer and would call be back immediately when he was done. I have received no call, no message, no contact at all from the dealership. I was planning on purchasing an $85,000 vehicle from them, not anymore. If my $85,000 deal isn't worth the time to return a phone call, I will find another dealership that will call me back. I hope someone from the corporate office sees this review and reaches out to make this right, it is unbelievable that this dealership isn't concerned about making money or customer service. More

Everything went very smooth. Everyone was very friendly and helpful! Overall, it was great experience and I’m loving my new car! Everyone was very friendly and helpful! Overall, it was great experience and I’m loving my new car! More

The team at Ford Service Dept. are always willing to help and they do an excellent job. are always willing to help and they do an excellent job. More

Recently purchased a 2016 Ford Fiesta with Ghazanfar Ali being the sales person to help me thru the process.I am going to get right to the point. With his help and patients in answering all of my questions being the sales person to help me thru the process.I am going to get right to the point. With his help and patients in answering all of my questions and concerns helped make the whole process painless from start to finish. It was a pleasure working with him and I think it will be the same for you also. More

Great service! I received a free oil change since I purchased my car at the same dealership. Thank you! I received a free oil change since I purchased my car at the same dealership. Thank you! More

WOW! ! Had an overheating problem the day before I was to leave on a fishing trip, called the service department and they got expedition in and back befor ! Had an overheating problem the day before I was to leave on a fishing trip, called the service department and they got expedition in and back before I had to leave!! What a fantastic group!! More

The service department at Front Royal Ford is outstanding kept communication through the whole process kept communication through the whole process More

Great service, knowledgeable staff and parts availability is adequate. Nice waiting area and free coffee! is adequate. Nice waiting area and free coffee! More

Great process on purchasing a used Ford F250. Drove 1.5 hours away from home to see a used truck. Sales people were all friendly and helpful. I was a little surprised to see a "standard coverage Drove 1.5 hours away from home to see a used truck. Sales people were all friendly and helpful. I was a little surprised to see a "standard coverage policy" added to the first purchase offer since it covered nothing on the used vehicle except key replacement and was fairly pricy, but sales manager agreed to remove it when I questioned them as to its value. In terms of working the loan and assisting with the sale they were all helpful. The whole process was fairly easy from start to finish and I would recommend them for others. Ali was great to work with. Thank you Front Royal Ford for your assistance! More

Zack was amazing. Took care of my truck like it was his own. Kept me up to date on the progress. Best experience dealing with a complex issue to date. Kudos to him Took care of my truck like it was his own. Kept me up to date on the progress. Best experience dealing with a complex issue to date. Kudos to him and the technicians that fixed my F150 More