Front Royal Ford

The service center was very hands-off. They could not explain to me why the error code was populating or how to fix it, simply because that was not what the vehicle was in there for. There They could not explain to me why the error code was populating or how to fix it, simply because that was not what the vehicle was in there for. There was no evidence of a 100pt service inspection during my oil change and tire rotation, other than being told, "If there was an issue they would have said something." This brings me back to the fact that they did not even notice or mention the error code that comes up immediately when the vehicle is turned on. It was simply poor service from an organization that did not seem to really care about me or my vehicle. More

This was the worst car buying experience I have been exposed to. There is no direct pressure, rather passive pressure. After we tried several vehicles, we decided on one to move forward with. I boug exposed to. There is no direct pressure, rather passive pressure. After we tried several vehicles, we decided on one to move forward with. I bought a 2020 Red Buick Encore. The sales person worked up the price and asked us to sign if we agree. Then the long long long wait for financing began. Once we were shocked with the payment amount we really wanted to just call it quits on this deal. Our fault, we didn't. The financing should be up front, with the price, so you truly know where you stand before putting your name, 50 times, on the dotted line. I have 100 percent remorse in buying this vehicle and would love to return it for a full refund, but that's not going to happen. I didn't even want to pick it up once is was ready. Now it sits in my garage and I have no desire to drive it at all. So, I got the vehicle I didn't want, for a loan payment the is way too high, with high Biden interest rates, even with a 829 credit score. You can be certain, I will not buy another vehicle anytime soon. More

I recently had the pleasure of purchasing a used car from Front Royal Ford, and I am absolutely thrilled with my experience. From the moment I stepped foot on the lot, the Nishi went above and beyond to prov Front Royal Ford, and I am absolutely thrilled with my experience. From the moment I stepped foot on the lot, the Nishi went above and beyond to provide exceptional customer service. Nishi was not only knowledgeable but also incredibly helpful throughout the entire process. She patiently listened to my preferences and requirements, guiding me through the available options without any pressure or pushy tactics. Her expertise and professionalism made me feel confident and well-informed about my purchase. What truly impressed me was her thoroughness. She took the time to explain every detail about the car's features, history, and maintenance records. Her attention to detail ensured that I had a complete understanding of the vehicle's condition, giving me peace of mind. Furthermore, Nishi demonstrated remarkable patience throughout my decision-making process. She never rushed me or made me feel hurried, allowing me to take my time and explore various options. Her commitment to customer satisfaction was evident, as she addressed all of my concerns and queries with a genuine willingness to help. Overall, my experience at Front Royal Ford was outstanding. Nishi’s exceptional customer service, thoroughness, and patience made my used car purchase a breeze. I highly recommend visiting this dealership and seeking assistance from their dedicated team. I will definitely be returning for my future automotive needs. More

I had a belt and hose changed and was charged $300 in labor for a job that I could have done in a little over an hour, but due to a family issue I had to prepare to leave town. I am a recent transplant a labor for a job that I could have done in a little over an hour, but due to a family issue I had to prepare to leave town. I am a recent transplant and was looking to build a relationship with my 2 Fords, but this has left s sour taste in my mouth More

Had to have the engine replaced in Grandsons escape. Replacement was done in a timely manner Replacement was done in a timely manner More

They did excellent work and efficent service. They were on time and polite. Very proffesional They were on time and polite. Very proffesional More

Nishi was an absolute pleasure working with. She was very attentive and understanding with regards to our concerns with purchasing an older vehicle. There was no pressure to buy and even no pres She was very attentive and understanding with regards to our concerns with purchasing an older vehicle. There was no pressure to buy and even no pressure to stay when we originally couldn't reach an agreement. Patricia in finance was also great to work with. Again, no rush and very understanding when we had to wait to contact my bank to allow a funds transfer. If in a situation where I need another vehicle, I won't hesitate to come back. More

They are simply the best! Always smiling, willing to help and get you the best deal. Always smiling, willing to help and get you the best deal. More

My experience at FRF was very good! Time is very important to me and my company, they were efficient, effective and they got the job done as promised. And Laurel Is the absolute best Time is very important to me and my company, they were efficient, effective and they got the job done as promised. And Laurel Is the absolute best in the world!!! She's my Fav!!! More

Professional and Courteous! Would take my vehicle back to this shop for needed repairs. Thanks! Would take my vehicle back to this shop for needed repairs. Thanks! More