Front Royal Ford

I recently had the pleasure of purchasing a used car from Front Royal Ford, and I am absolutely thrilled with my experience. From the moment I stepped foot on the lot, the Nishi went above and beyond to prov Front Royal Ford, and I am absolutely thrilled with my experience. From the moment I stepped foot on the lot, the Nishi went above and beyond to provide exceptional customer service. Nishi was not only knowledgeable but also incredibly helpful throughout the entire process. She patiently listened to my preferences and requirements, guiding me through the available options without any pressure or pushy tactics. Her expertise and professionalism made me feel confident and well-informed about my purchase. What truly impressed me was her thoroughness. She took the time to explain every detail about the car's features, history, and maintenance records. Her attention to detail ensured that I had a complete understanding of the vehicle's condition, giving me peace of mind. Furthermore, Nishi demonstrated remarkable patience throughout my decision-making process. She never rushed me or made me feel hurried, allowing me to take my time and explore various options. Her commitment to customer satisfaction was evident, as she addressed all of my concerns and queries with a genuine willingness to help. Overall, my experience at Front Royal Ford was outstanding. Nishi’s exceptional customer service, thoroughness, and patience made my used car purchase a breeze. I highly recommend visiting this dealership and seeking assistance from their dedicated team. I will definitely be returning for my future automotive needs. More

I had a belt and hose changed and was charged $300 in labor for a job that I could have done in a little over an hour, but due to a family issue I had to prepare to leave town. I am a recent transplant a labor for a job that I could have done in a little over an hour, but due to a family issue I had to prepare to leave town. I am a recent transplant and was looking to build a relationship with my 2 Fords, but this has left s sour taste in my mouth More

Had to have the engine replaced in Grandsons escape. Replacement was done in a timely manner Replacement was done in a timely manner More

They did excellent work and efficent service. They were on time and polite. Very proffesional They were on time and polite. Very proffesional More

Nishi was an absolute pleasure working with. She was very attentive and understanding with regards to our concerns with purchasing an older vehicle. There was no pressure to buy and even no pres She was very attentive and understanding with regards to our concerns with purchasing an older vehicle. There was no pressure to buy and even no pressure to stay when we originally couldn't reach an agreement. Patricia in finance was also great to work with. Again, no rush and very understanding when we had to wait to contact my bank to allow a funds transfer. If in a situation where I need another vehicle, I won't hesitate to come back. More

They are simply the best! Always smiling, willing to help and get you the best deal. Always smiling, willing to help and get you the best deal. More

My experience at FRF was very good! Time is very important to me and my company, they were efficient, effective and they got the job done as promised. And Laurel Is the absolute best Time is very important to me and my company, they were efficient, effective and they got the job done as promised. And Laurel Is the absolute best in the world!!! She's my Fav!!! More

Professional and Courteous! Would take my vehicle back to this shop for needed repairs. Thanks! Would take my vehicle back to this shop for needed repairs. Thanks! More

Nishi was absolutely fantastic made the vehicle buying process so smooth and easy such a fun amazing atmosphere great times great people highly recommend visiting and ask for Nishi process so smooth and easy such a fun amazing atmosphere great times great people highly recommend visiting and ask for Nishi More

I had a great customer experience with Front Royal Ford my 2021 Ford Escape recall got fixed with no problems at all I would highly recommend this Ford dealer. my 2021 Ford Escape recall got fixed with no problems at all I would highly recommend this Ford dealer. More