Front Royal Ford

awesome service dept they care about your vehicle everyone there treats you with respect wouldnt take my f150 any where else everyone there treats you with respect wouldnt take my f150 any where else More

I brought my vehicle in for The Works and Safety Inspection. Shelley was great letting me know when other items where needed. Inspection. Shelley was great letting me know when other items where needed. More

The employees are nice, but I cant recommend buying a used car from them. The car I purchased was listed at $28,500. I went in to see if I could make a deal and the dealer came at me with $40,000 for the used car from them. The car I purchased was listed at $28,500. I went in to see if I could make a deal and the dealer came at me with $40,000 for the car after the absurd amount of fees and services that they try and tack on to the posted price. On top of that they completely low ball the trade in value of whatever car it is you're trading in. I was trading in a 2021 kia forte GT that only had 34,500 miles on it, had absolutely no issues with it, and was trade valued at 20k on kbb and 22500 on carvana. I ended up having to fight with the manager for him to give me 16k for the car. They were originally trying to give me only 15k for it which is basically just enough to pay off the loan. I get it you guys need to make a profit but you guys are literally robbing people with the margins that you're trying to pull. I DID end up making a purchase because I was able to talk them down on the price of the car I was looking at, but then it didn't end there. Whenever I got the car home and looked under the hood the dealership had literally done nothing to car and its actually missing things under the hood. Its missing the lid to the intake and its completely missing a hose to the blow off valve. On top of that they didnt make sure that the car had engine coolant in it, brake fluid, or windshield wiper fluid so I was forced to go out and purchase that on top of it. I waited there for an hour while they "Detailed" the car and the inside of it literally wasn't touched. The seatbelts were filthy, the dashboard has dried food on it that I still cant get off from the previous owner. And to top it all off they filled it with unleaded gas instead of premium which is required for the vehicle that I purchased. I could tell because of the fuel economy of the vehicle. That car only gets 28mpg with unleaded and 36 with premium. As soon as I filled it with premium gas the mpg shot up to the 36mpg of where its supposed to be at. Again, the employees were very nice, but of course they are going to be nice to. They need/want your money and will try to do anything and everything to get it. So I cannot recommend buying a used car from them unfortunately. I cant speak for the new car buying experience though. I would honestly just steer clear all together. More

Dealership is customer friendly and easy to work but did not have the required parts to complete my scheduled maintenance. Would have been smart to verify parts before appointment so I wouldn't have to sche not have the required parts to complete my scheduled maintenance. Would have been smart to verify parts before appointment so I wouldn't have to schedule a second appointment. What was done though was done well and on time More

I took my vehicle in for a 60,000 mile service. The job was completed much faster than I expected and that gave me more time to complete other tasks that I needed to get done on that particular da The job was completed much faster than I expected and that gave me more time to complete other tasks that I needed to get done on that particular day. Very much appreciated. More

Great service from the day I bought my F-150 through the first oil change this weekend. I would highly recommend anyone to come purchase and service their vehicles through Front Royal Ford. first oil change this weekend. I would highly recommend anyone to come purchase and service their vehicles through Front Royal Ford. More

Great salesperson. I came in with two trucks in mind that I had seen online. Troy made sure I saw and test drove both, even when I expressed an interest in the first ve I came in with two trucks in mind that I had seen online. Troy made sure I saw and test drove both, even when I expressed an interest in the first vehicle that I test drove. He explained the differences between the two, and helped me confirm my choice. I never felt pushed in any way to make a purchase or which vehicle to buy. More

My name is Paul. 15 words won't come close to telling how bad their service is. I have had my vehicle there twice in the past 8 weeks. the first time was there to hav 15 words won't come close to telling how bad their service is. I have had my vehicle there twice in the past 8 weeks. the first time was there to have an axle seal, axle, transfer case seal and stirring damper. took them 3 weeks. never put the axel in and of course the seal leaked again. took it back. its been setting on the lot for 3 weeks and still not fixed. no one calls you back. they lie to you. they are the worst I have seen More

I have always been treated fairly by this dealership and will continue to patronize them. will continue to patronize them. More

This dealership is very customer-oriented. Very professional and very friendly. Their service department is extremely efficient. Very professional and very friendly. Their service department is extremely efficient. More