Front Royal Ford

Rodrigo Merino was an amazing dealer! Very friendly and kind! He tried to help in anyway he could and was great at explaining the entire process! He went above and beyond to help me. Very friendly and kind! He tried to help in anyway he could and was great at explaining the entire process! He went above and beyond to help me. More

The staff are pleasant and easy to work with. They do not try and force service work on that you don’t need They do not try and force service work on that you don’t need More

Smart move sending out a mobile unit to do a 5 minute repair relating to a recall. The dealership did not have to tie up a bay for a small repair and saved me a trip. This was a Win-Win for both of us. repair relating to a recall. The dealership did not have to tie up a bay for a small repair and saved me a trip. This was a Win-Win for both of us. More

Quick and great service again. Helped us get in and get the problem resolved quickly. Helped us get in and get the problem resolved quickly. More

Location found what we needed and got us handled. Thanks for the hard work you do. Thanks for the hard work you do. More

Loved that they will pick your car up or drop you off. They over charged me on labor and I have finally had enough. They over charged me on labor and I have finally had enough. More

The service rep was so very nice! ! She helped me a lot and was looong out for me! ! She helped me a lot and was looong out for me! More

awesome service dept they care about your vehicle everyone there treats you with respect wouldnt take my f150 any where else everyone there treats you with respect wouldnt take my f150 any where else More

I brought my vehicle in for The Works and Safety Inspection. Shelley was great letting me know when other items where needed. Inspection. Shelley was great letting me know when other items where needed. More

The employees are nice, but I cant recommend buying a used car from them. The car I purchased was listed at $28,500. I went in to see if I could make a deal and the dealer came at me with $40,000 for the used car from them. The car I purchased was listed at $28,500. I went in to see if I could make a deal and the dealer came at me with $40,000 for the car after the absurd amount of fees and services that they try and tack on to the posted price. On top of that they completely low ball the trade in value of whatever car it is you're trading in. I was trading in a 2021 kia forte GT that only had 34,500 miles on it, had absolutely no issues with it, and was trade valued at 20k on kbb and 22500 on carvana. I ended up having to fight with the manager for him to give me 16k for the car. They were originally trying to give me only 15k for it which is basically just enough to pay off the loan. I get it you guys need to make a profit but you guys are literally robbing people with the margins that you're trying to pull. I DID end up making a purchase because I was able to talk them down on the price of the car I was looking at, but then it didn't end there. Whenever I got the car home and looked under the hood the dealership had literally done nothing to car and its actually missing things under the hood. Its missing the lid to the intake and its completely missing a hose to the blow off valve. On top of that they didnt make sure that the car had engine coolant in it, brake fluid, or windshield wiper fluid so I was forced to go out and purchase that on top of it. I waited there for an hour while they "Detailed" the car and the inside of it literally wasn't touched. The seatbelts were filthy, the dashboard has dried food on it that I still cant get off from the previous owner. And to top it all off they filled it with unleaded gas instead of premium which is required for the vehicle that I purchased. I could tell because of the fuel economy of the vehicle. That car only gets 28mpg with unleaded and 36 with premium. As soon as I filled it with premium gas the mpg shot up to the 36mpg of where its supposed to be at. Again, the employees were very nice, but of course they are going to be nice to. They need/want your money and will try to do anything and everything to get it. So I cannot recommend buying a used car from them unfortunately. I cant speak for the new car buying experience though. I would honestly just steer clear all together. More