Front Royal Ford

When you go into a dealership, you know you're swimming into chummed waters. With that's said, the negotiation went as decent as anyone would expect it to trading in and buying a used car. We felt we were into chummed waters. With that's said, the negotiation went as decent as anyone would expect it to trading in and buying a used car. We felt we were able to negotiate the almost ludacris first offer to something that was satisfactory. The only bad thing I could say is, after walking out, there were a couple defects that went unnoticed until after the fact. I suspected they would refuse to pay for the repairs but was hopeful that in today's day and age, they just might uphold their high rankings and reviews. Unfortunately, they did not. Other negatives; the promise of a complimentary oil change and fluid top off didn't occur, or they did but didn't reset the oil calibration. The detail was mediocre at best. More

Great group of folks! They don’t try to sell you a bunch of extra service like many dealers. They don’t try to sell you a bunch of extra service like many dealers. More

I’ve bought a few from Jared and one from Rodrigo! They’re both very informative and helpful. My man Jared goes way above and beyond!! And so does Roy. Thank you guys! They’re both very informative and helpful. My man Jared goes way above and beyond!! And so does Roy. Thank you guys! More

The purchasing process was done as well as could be. We were satisfied with the process We were satisfied with the process More

I worked with Matt "the beard" McDonald for my new vehicle purchase. I had met Matt a couple of years ago when he first started with Front Royal Ford. He was very patient with my husband and I at t vehicle purchase. I had met Matt a couple of years ago when he first started with Front Royal Ford. He was very patient with my husband and I at the first meeting. We did not by a car at that time because my husband was not ready to make the big purchase. Matt would check in over the years to see how we were doing and always let us know he was willing to help at anytime. The day finally came that I was ready to get something bigger than the car I was in and I kept my promise to Matt, that my purchase of a vehicle would be through him. So I went in there and spoke to Matt about the vehicle I wanted to purchase and we sat down and got the paperwork completed. Matt is a great person to work with and I highly recommend speaking to him when you want your next car. The process was very easy and didn't take that long at all. Patricia was a great help in the finance department as well, she got me out in no time. I am positive that I will be back in the future for any other purchases we decide to make. More

Extremely professional, honest and helpful. Will always come back to have my car serviced here. Will always come back to have my car serviced here. More

Front Royal Ford always treats me as an important customer and a respected individual. They find time to explain what they are doing or have done and do their best to make things happen quickly. customer and a respected individual. They find time to explain what they are doing or have done and do their best to make things happen quickly. More

Front Royal Ford has always been full of informative helpful people, and kind to our needs. Thank you helpful people, and kind to our needs. Thank you More

Front Royal Ford always treats me as an important customer and a respected individual. They find time to explain what they are doing or have done and do their best to make things happen quickly. N customer and a respected individual. They find time to explain what they are doing or have done and do their best to make things happen quickly. No complaints here. More

A very polite and professional sales team. Mr Pence was friendly and helpful to us. Mr Pence was friendly and helpful to us. More