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Friendly Honda

Poughkeepsie, NY

4.7
1,004 Reviews

1143 Dutchess Turnpike

Poughkeepsie, NY

12603

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1,004 Reviews of Friendly Honda

November 12, 2013

I think Friendly Honda is great, Tom Pratt was excellent. The reason I gave a good on the customer service instead of great is because there seemed to be some disconnect between the online rep and the dealer More

by mbooth1978
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Pratt, Tom Pratt
Nov 13, 2013 -

Friendly Honda responded

Thanks for this excellent review! We appreciate your input. Enjoy your vehicle!!

November 05, 2013

Great experience from walking in the door right on through to driving my new car off the lot. Then rec'd follow up call from Rick Studler to make sure I was happy and understood everything. Love my More

by vickyd921
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Studler; James Newton; Paul Hoffman, Rick Studler, James Newton, Paul Hoffman
Nov 05, 2013 -

Friendly Honda responded

Thanks for sharing this review. We are so glad that we met your expectations and gave you a true Friendly experience. We hope you'll come see us to service your Honda as well!

November 01, 2013

I have heard of your dealership for a long time. The negotiation process was amiable and FRIENDLY not hostile..Justin and Michael did aa fine job.. As an aside, I have recommended my trade-in to a Mr. More

by Gkieley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin and Michael, Mike Glynn, Justin Tomasulo
Nov 01, 2013 -

Friendly Honda responded

Thank you for this excellent review! YES, if Mr. Baskin purchases with us and mentions that you referred him, we will reward you for that!! Please let him know to mention you when he visits. Thanks again!

October 12, 2013

The experience was painless. All of my questions were answered. very professional. There was follow up and they worked with my schedule as best they could. would recommend friendly honda More

by jmc1022
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
shane tevnan
Oct 14, 2013 -

Friendly Honda responded

Thanks for the recommendation and thanks for choosing Friendly Honda! We hope you'll come see us for Service as well!

October 07, 2013

Considering this is our 2nd honda that we have purchased/leased from this dealership - that probably says it all. Have been a customer of Justin's from the start. He is easy to work with, very f More

by minny711
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Tomasulo, Paul, Justin Tomasulo
Oct 14, 2013 -

Friendly Honda responded

We're so happy to learn that Justin and Paul were able to make your experience such a great one. Thank you for choosing Friendly Honda and don't forget to take advantage of the My Friendly Rewards program!

September 29, 2013

The buying process was very smooth and professionally executed. Papa was extremely courteous to the customer and willing to spend enormous amount of time to explain the vehicle. Hi is very knowledgeable More

by BijoyVallamattam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Papa Mbaye, Papa Mbaye
Sep 30, 2013 -

Friendly Honda responded

Thanks so much for sharing this review. We are so glad to learn that Papa gave you such an excellent experience. We are sorry that our financing process didn't meet your expectations. We welcome you to call GM Dominick DiCapua to share your feedback if you would like to so that we may investigate the situation and improve our process. Thank you for choosing Friendly Honda and helping us to be the very best in customer service.

September 29, 2013

So now I know why it is called FRIENDLY Honda! Absolutely exceptional sales service- Danielle and Colin were extremely informative, listened to what I needed and delivered BEYOND my expectations! More

by AiMEE0987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin O Brien and Danielle W., Danielle Weibrecht, Colin O'Brien
Sep 30, 2013 -

Friendly Honda responded

This is the BEST kind of review we could get. Thank you so much for sharing this with us. We are so happy we were able to make sure your experience top-notch. Thank you for choosing Friendly Honda!

September 24, 2013

My husband and I stopped by Friendly Honda when we were considering buying a used SUV or mini-van. We walked around the lot for about 20 minutes and not 1 sales person approached us. Since we were just sta More

by tfont5
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
unknown
Dec 11, 2013 -

Friendly Honda responded

We are very sorry to learn that you don't feel we did everything we could to earn your business. We welcome you to contact Dominick Di Capua, our General Manager, at 845-454-2400 to see if we can resolve your dissatisfaction. Thank you.

September 17, 2013

We had went to another dealership first where the sales manager was rude. I contacted Friendly Honda and they were very polite, friendly and accommodating. We went there the same day and purchased our ve More

by Graciemay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Paterson
Sep 18, 2013 -

Friendly Honda responded

We're so happy we were able to exceed the experience you had elsewhere- thank you for the opportunity to be your Honda dealer! We hope we'll see you in for Service. :)

August 16, 2013

We had our 2006 Honda Pilot EX Nav serviced at Friendly from the beginning of ownership even though we bought the car in Brooklyn. The service and experience were always amazing, so we bought our new Pilo More

by craigalanpartin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Tevnan
Aug 19, 2013 -

Friendly Honda responded

We are thrilled to have been able to provide you with an excellent experience here at Friendly Honda. Thank you for sharing this great review, and enjoy your Honda Pilot!

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