Friendly Honda

Efficient My purchase was handled in a professional and efficient manner. Straight forward and pleasant assistance. Justin met my purchase requirements and help My purchase was handled in a professional and efficient manner. Straight forward and pleasant assistance. Justin met my purchase requirements and helped with the phone and media interface. More

poor repair service Beware Vets, First Responders and anyone in between. As a vet and disabled first responder, I have never had such a negative experience with a local b Beware Vets, First Responders and anyone in between. As a vet and disabled first responder, I have never had such a negative experience with a local business as I had with Friendly Honda. If I could give a "0" I would. After multiple days of having my Odyssey and 4 trips back and forth, the service department was unable to properly diagnose and fix my car. They misdiagnosed and replaced the power steering pump. Then they blamed Honda for sending them a faulty new one and replaced it again. Both times I didn't make it out of the lot without realizing it hadn't been fixed. But, they did "figure 8s" in the lot. Really?? The problem was verified and witnessed by the Sales Manager (of course he was the only person available to help). He msg the service manager, Veronica Sarles, and said she would call by 9:00 am the next morning. She didn't and when we called that afternoon, said she was too busy, then made excuse after excuse. Having no confidence in Friendly service, I transported the car to Danbury Honda. They immediately diagnosed and fixed the problem saying they couldn't believe the tech at Friendly could misdiagnose this problem as it was very obvious. Also stated that a reputable company would have stood behind their name and reimbursed us for the misdiagnosis and unnecessary part/work. They even called Friendly but got the same response as we did. And, dealerships are like doctors, they don't go against another. So, for this to happen, enough said. They have refused to act in good faith. Mr. Kahn, owner/Pres. and Mr. Di Capua did not respond at all. I guess they don't care either. Listen, everybody should be treated fairly and get what they pay for so not only is this review for vets and first responders but also for any car owner thinking of getting service at Friendly Honda. Beware, Beware, Beware!! More

Sales people and process The sales people were helpful and pleasant. Brandy was our sales person and she was nice to work with. She was very patient and seemed to know the pro The sales people were helpful and pleasant. Brandy was our sales person and she was nice to work with. She was very patient and seemed to know the product well. More

AWFUL, UNREPUTABLE and DISHONEST Make sure you have any "certified" vehicle inspected by a 3rd party reputable mechanic BEFORE you make a purchase. I paid roughly 4K above market valu Make sure you have any "certified" vehicle inspected by a 3rd party reputable mechanic BEFORE you make a purchase. I paid roughly 4K above market value (24K) for my 2015 CRV with over 40K in miles thinking that the "certified" actually meant something, and have had NOTHING but issues since the purchase. Only 3-months after purchasing the CRV I was told by the dealership that I needed brake pads, then immediately took the car to 2-independent mechanics who told me I actually needed both pads and rotors. AWFUL, UNREPUTABLE and DISHONEST, please stay away for the good of your wallet and mental health. More

Awesome experience What a pleasurable experience it was purchasing a car from Carlos Scaloni! I can not even begin to explain what a positive encounter this was...great What a pleasurable experience it was purchasing a car from Carlos Scaloni! I can not even begin to explain what a positive encounter this was...great guy who truly deserves all the accolades! There is no question I will give him all my future business. More

Extremely Satisfied Courteous, professional , prompt well informed and answered all my questions. They’ll work within your budget too. Tyler in Sales , Pat and Pau Courteous, professional , prompt well informed and answered all my questions. They’ll work within your budget too. Tyler in Sales , Pat and Paul in Finance were all very helpful. Receptionist at welcome desk quite polite and refreshments much appreciated. Thank you Friendly Honda ! More

My experience was great They are friendly and very helpful it was a very pleasant experience didn’t feel rushed they took there time with me when I came to pick up the car th They are friendly and very helpful it was a very pleasant experience didn’t feel rushed they took there time with me when I came to pick up the car they were ready for me I was in and out in no time More

Efficient and to the point An efficient and no nonsense experience Tom was understandings regarding what I needed in a car. The car was ready and the time to drive away was su An efficient and no nonsense experience Tom was understandings regarding what I needed in a car. The car was ready and the time to drive away was super fast More

Buying a certified pre-owned CR-V Great experience from the moment we walked in the dealership. Kyle was great nice and easy hassle free purchase thanks again Kyle. Paul was great with Great experience from the moment we walked in the dealership. Kyle was great nice and easy hassle free purchase thanks again Kyle. Paul was great with the finance explained all our options and walked us thru the purchase. I would recommend my friends and family to go to Friendly Honda More

Always a great experience at Friendly Honda I just brought my third car from Friendly Honda. Each time we saw sales person Carlos. We are never there all day and always able to pick our car up i I just brought my third car from Friendly Honda. Each time we saw sales person Carlos. We are never there all day and always able to pick our car up in a day or two. Always painless. I always recommend and tell family and friends how Friendly Honda is the place to go if ever looking for a car. Excellent service always!!! Salesman Carlos is great and I can’t say enough of how he always makes out the customer first. As always great job Carlos!!! More