Friendly Honda of Springfield

I usually have a good review for Honda. Afterall, their waiting area is comfortable and they provide great snacks and drinks for “waiters.” But there was no courtesy shuttle and TV channels were picked by waiting area is comfortable and they provide great snacks and drinks for “waiters.” But there was no courtesy shuttle and TV channels were picked by the receptionist. The most disappointing part of my visit was discovering they hadn’t checked either of my air filters (didn’t notice this until I got home). Looking at my last bill from there, neither were checked then either. Amanda who checked me in was wonderful but the grumpy guy who checked me out was not. I was very disappointed in this visit. More

Efficient staff & reliable service & informative customer service rep Easy to schedule appointment online Recommend this dealer service rep Easy to schedule appointment online Recommend this dealer More

Overall the service was fine. Not used to making appointment almost two weeks out for an oil change. All service on this vehicle and it’s predecessor has been done at the dealership. appointment almost two weeks out for an oil change. All service on this vehicle and it’s predecessor has been done at the dealership. More

Stay away! The Sales Manager basically called me a liar when I brought my car back because there was a glop of white putty stuff hiding a scratch. I had taken it in for service and the white stuff was not when I brought my car back because there was a glop of white putty stuff hiding a scratch. I had taken it in for service and the white stuff was not there when I took it in, but was on there when I picked it up. They obviously were trying (literally and figurately) to cover the scratch up. He proclaimed that the scratch had been there and they would do nothing. Two years ago when I bought my car for cash, they forgot to put on the antenna. I ordered one and they made me pay for it! I said that it wasn't on there when I bought it and the parts guy said that they wouldn't let a car off the lot like that. Uh--okay. Scam-o-rama. Not going back. This place is dead to me. I don't know what the dude's name was, but he identified himself as the Service Manager. More

Always courteous and trustworthy . I like the reminders about my car and ease of getting an appointment They do a great job keeping my car in good shape. about my car and ease of getting an appointment They do a great job keeping my car in good shape. More

Excellent service and up front about cost and letting me know about discounts or free service specials. know about discounts or free service specials. More

Great people very good service and best car’s to buy for reliability and service reliability and service More

We had a very easy time working with the staff at Honda of Illinois. Very nice people. of Illinois. Very nice people. More

Place is clean an everyone is nice Get it quietly let u know other think that need done know other think that need done More

Took my car to get an oil change and there was a large gouge in my leather steering wheel after I got it back. gouge in my leather steering wheel after I got it back. More