Friendly Honda of Springfield

A#1, excellent! Scheduled oil change and tire rotation. I had the bad wiper and they took care of that! They were very helpful. I very much appreciated that. Scheduled oil change and tire rotation. I had the bad wiper and they took care of that! They were very helpful. I very much appreciated that. More

Excellent Service Rommel was very helpful and knowledgeable on the vehicle we were buying. After purchasing the vehicle, he set up our phones, radio, etc. and showed us Rommel was very helpful and knowledgeable on the vehicle we were buying. After purchasing the vehicle, he set up our phones, radio, etc. and showed us how to use amenities in the vehicle. More

Respect I was getting warnenty work done on my car. They had to go through the glove compartment and remove items out of it. When I picked the car up I notice I was getting warnenty work done on my car. They had to go through the glove compartment and remove items out of it. When I picked the car up I notice that my passenger seat and passenger floor was a mess. The tech didn’t put stuff away. I am very upset with the level of service right there. More

Very good I had a 7:30 start time and I was back at my house by 8:15!!. The staff was very helpful. Answered all my questions. I had a 7:30 start time and I was back at my house by 8:15!!. The staff was very helpful. Answered all my questions. More

service Scheduled oil change and tire rotation. Also a recall. I had a creaking noise and they took care of that! They were very helpful in finding the creak. Scheduled oil change and tire rotation. Also a recall. I had a creaking noise and they took care of that! They were very helpful in finding the creak. More

Customer Service Beyond the Extra Mile Was able get time slot that worked for me; prompt service upon arrival. Brought multiple discount coupons from Honda all of which were expired. Afte Was able get time slot that worked for me; prompt service upon arrival. Brought multiple discount coupons from Honda all of which were expired. After service rep heard me lamenting my dissatisfaction that these coupons had all expired, she offered me $10 discount anyway. I very much appreciated that, and will remember her next ime I see has as one who did this for me. More

The experience was fast easy and friendly I came to the dealership hoping to find a new car to make my everyday commutes. When I arrived I was quickly greeted and felt welcomed. The seller I came to the dealership hoping to find a new car to make my everyday commutes. When I arrived I was quickly greeted and felt welcomed. The seller didn't try to upsell me or try and sell me something different. I really liked that he understood what kind of car I came for and that he would do whatever he could to help. Ryan was the man along with all other employees that helped me that day. They made the whole process very easy to understand and worked with me in the best way they could. I am very happy with my purchase and would recommend Honda of Illinois to anyone More

Professional, considerate service. They doubled checked with me abut the schedled service to be sure it was accurate, checked on two recalls that it turned out were not necessary, and c They doubled checked with me abut the schedled service to be sure it was accurate, checked on two recalls that it turned out were not necessary, and consulted with me on two needed repairs. More

Great experience for first time buyer. I've never bought a new car before, and had heard horror stories my whole life about the process. I was scared to go, but Richard made it extremely ea I've never bought a new car before, and had heard horror stories my whole life about the process. I was scared to go, but Richard made it extremely easy for me. He explained things well for me, explained how everything works, and proved to me I'm not getting screwed. He and everyone else helped immensely. More

Totally pleased with buying experience! Buying a car is not usually our favorite experience! This transaction was just the opposite! Working with Mello was truly a pleasure. His expertise Buying a car is not usually our favorite experience! This transaction was just the opposite! Working with Mello was truly a pleasure. His expertise, patience, willingness to listen to our needs, non pushy manner and knowledge of everything about the transaction was to be commended. He worked with us as though no one else was waiting and did not try to hurry us in our decision. His completion of the Odyssey transaction and the followup after the sale was admirable! You can't go wrong with Mello as your salesman! The dealership and all those who helped with the purchase were both friendly and professional! BTW, this is the 7th Honda we have owned and have had all the service done at Honda of Illinois. More