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Friendly Honda of Springfield

Springfield, IL

3.4
608 Reviews

2500 Prarie Crossing Drive

Springfield, IL

62711

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608 Reviews of Friendly Honda of Springfield

September 07, 2018

Awesome service Amanda was extremely efficient at her job. She went above and beyond for us by making sure we were taken care of in a timely fashion. More

by GEO.BROWN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Lowe
Sep 07, 2018 -

Friendly Honda of Springfield responded

Thanks for leaving a review! Amanda is great at what she does. I will be sure to let her know she is appreciated.

September 07, 2018

very friendly and willing to work out a deal. We had a great experience with the people at the dealership. Very friendly and helpful with trying to meet our wants and needs of the vehicle. More

by BARBAMCKENZIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Radunzel
Sep 07, 2018 -

Friendly Honda of Springfield responded

Thanks for sharing your experience. We do our best to make sure everyone sees a vehicle that is best for them.

September 07, 2018

Caring service Honda of Illinois has shown me courtesy and caring every time I’ve interacted with them. Staff was knowlegeable and pleasant and accommodating. Answer More

by EJMH43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Day, Mason Brunsman, Amanda Lowe, Mark Underwood
Sep 07, 2018 -

Friendly Honda of Springfield responded

Thanks for leaving a review! I am glad to hear that our staff are taking care of you.

September 07, 2018

Excellent Speedy but thorough service! I had a great experience! Everyone was so kind and friendly and answered all my questions. It was affordable as well More

by LAURAJEANSWALE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Selinger
Sep 12, 2018 -

Friendly Honda of Springfield responded

Thanks for leaving a review! I am so glad that you enjoyed your experience.

September 07, 2018

Oil change and tire rotation This service was handeled efficiently and competently. Included in the service was a check for important vehicle functions . I was very satisfied with More

by mariannekirkpatrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ezzy Kirkwood
Sep 12, 2018 -

Friendly Honda of Springfield responded

Thanks for taking the time to leave a review! I am so glad to hear that you appreciate getting the Multi Point Inspection. If you ever have any questions regarding the check list your advisor will be happy to answer them.

September 06, 2018

Battery trouble I drove into the service center and within 35 minutes the work was completed. Amanda informed me that one cell in the battery was defective. A new b More

by SKIPGRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Lowe
Sep 07, 2018 -

Friendly Honda of Springfield responded

Thank you for taking the time to leave a review! I am glad that you enjoyed your visit.

September 06, 2018

Evaluation Went to have my car serviced and talked to a salesman about the purchase of a new vehicle Experience was very satisfactory. I usually always wait. More

by MAVALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Selinger, Amanda Lowe
Sep 07, 2018 -

Friendly Honda of Springfield responded

Thank you for leaving a review! I'm glad to hear that the waiting room makes the wait more comfortable.

September 06, 2018

Prompt, Professional, and Friendly Everyone was courteous, professional, pleasant, and competent! Appreciated the reminder texts and the thoroughness of the service. They were ready for More

by noemail3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Lowe, Don Lord
Sep 07, 2018 -

Friendly Honda of Springfield responded

Thanks for leaving a review! We strive to make sure we are ready for everyone who sets an appointment. I am glad that your wait was not long.

September 04, 2018

Excellent Service Staff are very helpful. No problems. The Wait time is usually about 45 minutes. I Don’t mind waiting in the lounge area. Staff work within my schedule More

by janicemerkle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Lowe
Sep 05, 2018 -

Friendly Honda of Springfield responded

Thanks for taking the time to leave a review! I am glad to hear that your needs are taken into consideration when setting appointments.

September 03, 2018

Tried selling me a broken vehicle. Tried hiding further damage on vehicle from me, then 2 days after purchase transmission goes out. 2 weeks after purchase previous car payment came out More

by Stevebob95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Financial manager, Richard Finch
Sep 05, 2018 -

Friendly Honda of Springfield responded

I am sorry that your experience was not what you were expecting. I just spoke with Richard Finch, the used car manager, to see what we could do to improve your experience. He informed me that he sent your car to the appropriate dealer to have it serviced and dropped a loaner car off at your house. I understand that sometimes there are unknown factors when buying a used car. If there is anything else that I could do for you, please don't hesitate to call or email. Emily Hammond Customer Service 217-547-0700 ehammond@susansautomall.com

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