Friendly Honda of Springfield

Trustworthy On two occasions I could not get an appointment with Honda as soon as I wanted so I went somewhere else. Prices quoted were higher than Honda of Illin On two occasions I could not get an appointment with Honda as soon as I wanted so I went somewhere else. Prices quoted were higher than Honda of Illinois. I trust Honda of Illinois to provide an honest assessment of repair needs and to handle the work professionally. More

Tires I still have a vibration with my new tires but had to stop returning because I was spending to much of my time trying to have the tires properly balan I still have a vibration with my new tires but had to stop returning because I was spending to much of my time trying to have the tires properly balanced or replaced due to defective tires. More

Routine Maintenance My display showed B1. Called the service department early in the morning and was told I could bring it in at 1:00 the same day. I waited for it and w My display showed B1. Called the service department early in the morning and was told I could bring it in at 1:00 the same day. I waited for it and while I was waiting, I talked to Richard West who I have dealt with for both of my Hondas. I asked if there were any sales going on for Civics and he told me there were. He then went and gathered all the information for me and allowed me to take one home to show my wife. We ultimately decided not to purchase the vehicle at this time. However, we will be back for another Honda when the time arises. More

Good Service They took care of the four issues I had. Good service and good price. I have been using them for years and don’t recall ever having had a problem. They took care of the four issues I had. Good service and good price. I have been using them for years and don’t recall ever having had a problem. More

Will not be returning. I purchased my vehicle from Honda of Illinois almoat3 years ago. I have done all of my work, however as of yesterday I will not be returning or do bus I purchased my vehicle from Honda of Illinois almoat3 years ago. I have done all of my work, however as of yesterday I will not be returning or do business with them in the future. Extremely rude customer service. I was able to have them look at a noise my car was makin and after they took a look at it (4 1/2 hours later) they told me it was my brake squealers, and it would be $215 total. I told him no thank you and the gentleman was visibly displeased. He treated me with disrespect, and denied my thanks when I offered it, and repeatedly grunted like I was wrong for telling him, thanks, but no thanks. Well I will not be returning even though I am one punch away from a free oil change, the terrible customer service is not worth it. More

New Vehicle Purchase The entire Honda staff was fantastic in getting us into a new 2018 Honda Pilot and made it a very positive and stress free experience. Special thank The entire Honda staff was fantastic in getting us into a new 2018 Honda Pilot and made it a very positive and stress free experience. Special thanks to Mason and Mellow in the Sales Department for helping us find the perfect vehicle. More

Service My car's heater was not working. Called, made an appointment. Car was diagnosed and part arrived next day and was installed. Price was quoted and they My car's heater was not working. Called, made an appointment. Car was diagnosed and part arrived next day and was installed. Price was quoted and they delivered. More

Nice Place and nice people The Staff was very professional and courtious. They were well informed about their product. Price was a fair deal. The facility was pleasent and offer The Staff was very professional and courtious. They were well informed about their product. Price was a fair deal. The facility was pleasent and offered refreshments. More

regular maintenance and one or two other issues Came in for regular maintenance. My 2016 HRV had a glitch or two and a dreaded rattle. Maintenance was done to perfection, and the glitches were tak Came in for regular maintenance. My 2016 HRV had a glitch or two and a dreaded rattle. Maintenance was done to perfection, and the glitches were taken care of easily. We all know how elusive a rattle can be, but they were up for the challenge. Luck was on my side, as a test drive actually proved there was a rattle! On further inspection they felt they found the cause, ordered a new part, and I took my vehicle in the next day and picked it up that pm. I have been driving it for three days now and I DO NOT HAVE A RATTLE ANYMORE!!!!!! Thank you Don and all the people involved at Honda of Illinois! More

very positive buying experience Paul provide a very professional buying experience. I felt that Honda of Illinois pricing of the car and our trade-in value were fair. All of the staf Paul provide a very professional buying experience. I felt that Honda of Illinois pricing of the car and our trade-in value were fair. All of the staff were very courteous and helpful thorough the process. More