Friendly Honda of Springfield

Excellent service The staff made sure they knew what was wrong with my vehicle rather than just “guessing” and charging me extra parts/labor to fix a complex and unusua The staff made sure they knew what was wrong with my vehicle rather than just “guessing” and charging me extra parts/labor to fix a complex and unusual issue. In the interim they made sure I had a vehicle to utilize and get to/from work as I work out of town. I will never utilize another service rep beyond Gregg. I have told everyone I know to ask for him exclusively. I can not thank him or his staff enough More

Friendly The salesman was friendly and very helpful. The finance department helped to manage paperwork easily The facilities are exceptionally comfortable. The salesman was friendly and very helpful. The finance department helped to manage paperwork easily The facilities are exceptionally comfortable. I feel comfortable that they will take care of any questions I may have More

Oil & Filter Took in for scheduled maintenance plus a rubbing noise. Technician called to verify the sound we were hearing, said he was hearing the same thing and Took in for scheduled maintenance plus a rubbing noise. Technician called to verify the sound we were hearing, said he was hearing the same thing and would get it figured out. More

Great place Explain things very well, had to keep my car for two days, while ordering new parts, made sure I got another car to drive.The place was very clean and Explain things very well, had to keep my car for two days, while ordering new parts, made sure I got another car to drive.The place was very clean and the snacks were great!!My car salesman was right on top of things, I call a call back in 15min.I will be returning to get another car in about 21/2 yrs, Thank you all for taking good car of me and my beautiful car!!!! More

On time and efficient Great service. It is the reason I have bought 6 vehicles from Honda of Illinois . We like Honda. But service is a big factor . Don Lord is a tremendou Great service. It is the reason I have bought 6 vehicles from Honda of Illinois . We like Honda. But service is a big factor . Don Lord is a tremendous asset to their service department. More

Car makes noise like trying to restart running car I took the car in 8/29 got it back 8/31. 9/2 made same noise. Took car back in 9/4 got it back 9/7. On 9/9 made the same noise only louder. Has contin I took the car in 8/29 got it back 8/31. 9/2 made same noise. Took car back in 9/4 got it back 9/7. On 9/9 made the same noise only louder. Has continued to happen at odd times at least once every day except on 9/18. I prefer to not rate and am only posting a rating because comments will not post without a rating. In past Honda has provided great service. I don’t want to rate them poorly if this is a difficult issue to identify but it is frustrating. More

Excellent service Gregg did a great job reviewing the service that was done on the car. He also made sure I had all the pricing information and that I was able to use Gregg did a great job reviewing the service that was done on the car. He also made sure I had all the pricing information and that I was able to use my coupons. Thanks!! More

Great Customer Service by Don & Gregg Don and Gregg are always a pleasure to deal with at Honda of Illinois. They truly seem to care about their customers, department, and staff. Don and Gregg are always a pleasure to deal with at Honda of Illinois. They truly seem to care about their customers, department, and staff. More

Excellent customer service after the sale Took my Pilot in for a small paint touch up after scratched by a grocery cart. Excellent care and service, even provided a complementary loaner for th Took my Pilot in for a small paint touch up after scratched by a grocery cart. Excellent care and service, even provided a complementary loaner for the afternoon. Todd and Mello were wonderful once again. Thank you Honda of Illinois!! More

Quick, convenient service My van needed routine service along with recall repairs. I dropped the van off the night before and it was ready to go by early the next morning. Exce My van needed routine service along with recall repairs. I dropped the van off the night before and it was ready to go by early the next morning. Excellent service! More