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Friendly Honda of Springfield
Springfield, IL
608 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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608 Reviews of Friendly Honda of Springfield
September 26, 2018
B1 service First service on this 17 Pilot, B1 performed with OLM at 20% with one year in service. Easy appointment setup, express service. Questions abou First service on this 17 Pilot, B1 performed with OLM at 20% with one year in service. Easy appointment setup, express service. Questions about maintenance minder and recording service answered. More
by Testpilot 17
Verified CustomerEmployees Worked With
Amanda Lowe
September 26, 2018
Fast service My appointment was at 8:30. I arrived 15 minutes early for an oil change and tire rotation. I was out at 9am. Not bad. I have waited longer for ju My appointment was at 8:30. I arrived 15 minutes early for an oil change and tire rotation. I was out at 9am. Not bad. I have waited longer for just an oil change. More
by CWBSKB
Employees Worked With
Don Day
September 26, 2018
Fast and efficient Paul Gary is a Very kind and knowledgeable salesman ! Paul was very patient with me even though I was very nervous and kept making mistakes.. He was Paul Gary is a Very kind and knowledgeable salesman ! Paul was very patient with me even though I was very nervous and kept making mistakes.. He was not pushy he just told me about what each HONDA had to offer and let me choose what I liked! This was my 1st new car I have ever bought! I will recommend you all to all my friends! More
by Tumbler
Employees Worked With
Paul Gary
September 25, 2018
Fantastic service with experienced salesmen. After going to a few dealerships, I found that the people at Honda were the best. No pressure to buy or force me to ask a ton of questions. They simpl After going to a few dealerships, I found that the people at Honda were the best. No pressure to buy or force me to ask a ton of questions. They simply let me look around and when I wanted info provided it. More
by cmannin2
Employees Worked With
Robert Atkinson
September 25, 2018
Extremely satisfied No problems,pleasant to deal with, actually enjoyed this car buying experience. Salesman Don Day went over the new technology very well to my understa No problems,pleasant to deal with, actually enjoyed this car buying experience. Salesman Don Day went over the new technology very well to my understanding. More
by SSKODA2313
Employees Worked With
Don Day, Mason Brunsman
September 25, 2018
Nice place Always a pleasant experience when ever I have my car serviced. I enjoy looking at the new cars and all employees are very nice and slow questions with Always a pleasant experience when ever I have my car serviced. I enjoy looking at the new cars and all employees are very nice and slow questions with out being pushey. More
by SHERILPN65
Employees Worked With
Robert Atkinson, Amanda Lowe, Don Lord, Ezzy Kirkwood
September 24, 2018
2015 Honda Accord I purchased a 2015 Honda Accord LX from Honda of Illinois. The sales team were extremely helpful and there was no pressure at all. There is a possibil I purchased a 2015 Honda Accord LX from Honda of Illinois. The sales team were extremely helpful and there was no pressure at all. There is a possibility that the sales associate who sold me the car explained to me that the 2015 Accord has a new transmission, the CVT-However, if he did I do not recall that conversation. The first time I heard about CVT transmission was during my first oil change at Dobbs when my Accord had 3100 miles on it. This was in May of 2015 and the service manager at Dobbs informed me that I needed to make sure that my transmission fluid is regularly checked and changed as CVT transmissions, at least the ones he has seen, break down easily. I was immediately concerned as I obviously dropped the ball and did not do my homework on the this Accord prior to purchasing. If I had done the proper research, there is no way I would have purchased a Honda with a CVT transmission. With that said, on September 8th while on the highway driving to Bloomington my Honda simply stopped accelerating. I was going about 75 miles per hour and this could have been extremely dangerous had there been traffic. I pulled over to the side of the highway and turned the car off. The car started up smoothly but would not drive or go into reverse. I was only about 25 miles from Springfield so I had it towed to Honda of Illinois where I had purchased the vehicle. At the time that the transmission went out the car had 129,000 miles on it (so yes I do plenty of driving). However I have owned two Honda's in the past, a 1992 Accord which I got 389,000 miles on until I gave it to my brother. And a 2004 CRV which I still own and has 250,000 miles on it and it still drives fine. In addition, my wife has a 2008 Civic with nearly 300,000 miles on it. I did not have any transmission issues with either of these vehicles, nor did wife. Once the car was towed to Honda Of Illinois, a member of the service department called me and stated that my transmission went out. He also stated that the cost to replace would cost me $10,000. Needless to say I was blown away and full of different emotions. There was no way I was going to pay $10,000 as the car is not even paid off (I have another year left). I told the service department that I definitely was not going to pay that and he calmly stated that he understood. I subsequently emailed the manager of the dealership, Billy Lynch on 09/12/18 and expressed my frustration and disappointment with the CVT transmission in my 2015 Accord. Within the email I left my phone number and as of September 24th, 2018, Mr. Bill Lynch has never responded to my email or called me regarding the matter. I had the Accord towed to a transmission shop back in my hometown and I was charged $4,000 for a factory remanufactured CVT transmission. The car is running fine but my peace of mind is gone! I'm am afraid to travel on long trips in anticipation that the transmission will go out again. With all of that said, I will never purchase another Honda, specifically one that has a CVT transmission in it. And I definitely will not be dealing with Honda of Illinois again. If the sales manager Bill Lynch cant even respond to my concerns then he obviously does not want any future business from me. So I would say "Buyer Beware" regarding CVT transmissions! They are cheaper to manufacture and are known to have issues and I am sure the Honda sales team will not inform you of this. More
by RCarr
Employees Worked With
Don Lord
September 24, 2018
Service department Service department did a great job handling my needs and are always friendly and courteous. They make you feel welcome and are quick to getting servic Service department did a great job handling my needs and are always friendly and courteous. They make you feel welcome and are quick to getting service completed. More
by WHOMPER5
Employees Worked With
Gregg Shimchick, Ezzy Kirkwood
September 22, 2018
Great and quick service! Your service dept. was efficient and preformed exactly what I needed to have done. Thanks for the great service! I will always bring my Honda CR-V bac Your service dept. was efficient and preformed exactly what I needed to have done. Thanks for the great service! I will always bring my Honda CR-V back to your shop for service. More
by Acgasser1
Employees Worked With
Don Lord
September 22, 2018
Well, they try hard. Not used to paying for routine services having Toyota’s for past 15 years. But the service department is fine, car wash would be nice. Not used to paying for routine services having Toyota’s for past 15 years. But the service department is fine, car wash would be nice. More
by Broth16
Employees Worked With
Amanda Lowe
