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Friendly Honda of Springfield

Springfield, IL

3.4
608 Reviews

2500 Prarie Crossing Drive

Springfield, IL

62711

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608 Reviews of Friendly Honda of Springfield

October 13, 2018

Recent service appointment No problems. Needed to wait for the car. Told them I had an appointment and they finished the service in time for me to make the appointment More

by DG.CONSULTING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Baker, Amanda Lowe
Oct 17, 2018 -

Friendly Honda of Springfield responded

Thanks for taking the time to leave a review! We try our best to be respectful of everyone's time. I am glad they were able to get your vehicle done quickly and safely.

October 12, 2018

verygood Very good service every body was help full. Car was taken care of without any delay. All employees seem to know what they were doing.Everyone was very More

by Skyhawk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Lowe
Oct 17, 2018 -

Friendly Honda of Springfield responded

Thanks for taking the time to leave a review! I am glad that your car was cared for in a timely manner and the staff were welcoming.

October 12, 2018

Great experience We had a really good experience yesterday at Honda. Robert, our salesman, was really helpful in choosing a vehicle. Before I left, Robert explained a More

by Milbrandt, Jeannette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Atkinson
Oct 17, 2018 -

Friendly Honda of Springfield responded

Thanks for leaving a review! I am glad to hear that Robert explained all of the capabilities of your new Honda. Congratulations on your new car!

October 12, 2018

Quick!! He went to great lengths to get me in and I really appreciate that. Glad they offer later hours too! wish I could remember his name. More

by AREEVES56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregg Shimchick
Oct 17, 2018 -

Friendly Honda of Springfield responded

Thanks for leaving a review! I am happy that we were able to offer more convenient hours for you.

October 12, 2018

Oil change/tire rotation The appointment was scheduled for mid afternoon and they were able to get me in at the right time. Work was completed quickly and correctly. More

by GDSPORTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Selinger
October 12, 2018

Recall of my 2014 Honda Odyssey! Excellent ! The entire was very professional from start to finish. I was told my vehicle would be ready in an hour, and it was done before that. My wi More

by COVEY1936
Recommend Dealer
Yes
Employees Worked With
Amanda Lowe
Oct 17, 2018 -

Friendly Honda of Springfield responded

Thanks for leaving a review! I am glad to hear that you had a good experience. I hope you took advantage of the snacks and drinks too!

October 12, 2018

Excellent service. The check in staff were friendly and attentive to work I wanted done. Service was done as requested. Our new cell phones were synched up by Ed Selling More

by T.PIGATI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Selinger, Gregg Shimchick, Ezzy Kirkwood
Oct 17, 2018 -

Friendly Honda of Springfield responded

Thanks for taking the time to share your experience. I am glad to hear that Ed was able to help get your phones connected to your Honda.

October 11, 2018

Odyssey I love my new odyssey. Thank you Ed for all your help searching to find the one I want. I so appreciate all your efforts. More

by HOPE13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Selinger
Oct 11, 2018 -

Friendly Honda of Springfield responded

Thanks for leaving a review! It is important to us that you get a vehicle you can love for a long time.

October 11, 2018

Middle of the road I dont think this is a bad dealer, but there are a few things for me that hold this dealer back from being great. When I bring my 2017 Honda in for m More

by ERIC217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Finch, Don Lord, Gregg Shimchick
Oct 17, 2018 -

Friendly Honda of Springfield responded

Thank you for taking the time to share your experience with us. We apologize that you felt your visit was rushed and that you did not feel valued. We want to ensure you that we strive to treat every customer visit with the same level of attention to detail and care. We will work closely with the Service team to reinforce these values so that upon your next visit you will leave feeling satisfied with your expectations. We also want to share some exciting news with you! We are currently in the process of building a new car wash adjacent to Susan’s Auto Mall where customers will be able to do a quick wash and vacuum, just as you suggested! We hope you will take advantage of this new service once it opens. Thank you for remaining a part of our Honda of Illinois family. We look forward to continuing to provide you with the quality service you have come to expect from us.

October 11, 2018

Excellent Always helpful and the wait time for service is quick. Also the cost is reasonable land I can get an appointment within a few days. More

by LISAM2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregg Shimchick
Oct 17, 2018 -

Friendly Honda of Springfield responded

Thanks for leaving a review! I am glad that we continue to provide the level of service that you have come to expect from Honda of Illinois.

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