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Friendly Honda of Springfield
Springfield, IL
608 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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608 Reviews of Friendly Honda of Springfield
October 18, 2018
Based on previous experience! Absolutely incredible service from start to finish! I plan to come back and purchase another Accord! Wouldn't hesitate to recommend this dealership to Absolutely incredible service from start to finish! I plan to come back and purchase another Accord! Wouldn't hesitate to recommend this dealership to anyone! More
by SJGOODY
Verified CustomerEmployees Worked With
Ed Selinger
October 17, 2018
Great service We were given times that worked well with our schedules. The service was first rate and comprehensive. The car was checked over and recommendations we We were given times that worked well with our schedules. The service was first rate and comprehensive. The car was checked over and recommendations were given on areas that could be a concern. There was no pressure to have unnecessary work done. More
by J4CAJM2
Employees Worked With
Amanda Lowe
October 17, 2018
Did what they said they would Bought a used Jeep Grand Cherokee from Honda of ILL, and with it was a 15 day warranty. There were 2 minor issues. A service 4 wheel drive ligh Bought a used Jeep Grand Cherokee from Honda of ILL, and with it was a 15 day warranty. There were 2 minor issues. A service 4 wheel drive light. That was fixed by recalabrating the computer. The other was the RPMs fluxuating when idling. It was a throttle body sensor. The part had to be ordered which meant a second trip too Springfield. But they fixed that and for a second time filled the tank for me. All repairs were at zero cost to me. Don was real good to work with. More
by AKFAARONF
Employees Worked With
Paul Walsh, Don Lord
October 17, 2018
Great Service & Staff My oil change was a simple service but carried out in a timely & professional manner. Everything on the check list was explained to me. My salesman of My oil change was a simple service but carried out in a timely & professional manner. Everything on the check list was explained to me. My salesman of 4 years ago remembered me & my full name. Very nice! There’s always the famous popcorn that most customers enjoy! More
by DEBI318
Employees Worked With
Paul Gary, Amanda Lowe, Gregg Shimchick
October 17, 2018
Professional service Provided service in a professional and efficient manner. Would recommend sales and service to others. Have had no issues or concerns at this time. Tha Provided service in a professional and efficient manner. Would recommend sales and service to others. Have had no issues or concerns at this time. Thanks! More
by PEGGYCARROLL
Employees Worked With
Robert Atkinson, Richard Finch, Mason Brunsman, Amanda Lowe, Don Lord, Gregg Shimchick, Ezzy Kirkwood
October 16, 2018
Excellent customer service Honda dealers and service were great with us. I enjoyed working with them . They were friendly and helpful. Don Day went above and beyond to help us. Honda dealers and service were great with us. I enjoyed working with them . They were friendly and helpful. Don Day went above and beyond to help us. More
by Pele
Employees Worked With
Don Day, Richard Finch, Mason Brunsman, Amanda Lowe
October 16, 2018
Getting it cleaned up Dropped it off the night before, got a nice loaner, and picked it up all clean and shiny the next day. Glad to have such an easy swap. Dropped it off the night before, got a nice loaner, and picked it up all clean and shiny the next day. Glad to have such an easy swap. More
by Ray
Employees Worked With
Robert Atkinson
October 16, 2018
A Very Good One I gave the rating I gave because of how nice the persons greeting me were. It starts with customer service, and of course, I’m always please with the I gave the rating I gave because of how nice the persons greeting me were. It starts with customer service, and of course, I’m always please with the aervice provided my car. It’s nice to be able to watch a football game while waiting, and I can get a coffee, soda or even popcorn. I can also check out the cars, so my wait doesn’t seem as long. More
by Hondame mk456
Employees Worked With
Sorry; don’t know the names of everyone, but I got got good service., Amanda Lowe, Gregg Shimchick
October 15, 2018
Unsatisfactory When I called the company to schedule my appointment and ask a few questions regarding the work that would be necessary for my car, I asked "what is i When I called the company to schedule my appointment and ask a few questions regarding the work that would be necessary for my car, I asked "what is included in a tune up?" The man scheduling my appointment could not answer that. I also told him that I would wait at the service center until the work on my car was complete and he said that would be fine. Upon arriving at the service center I was greeted by a very knowledgeable and pleasant secretary who informed me about the services needed on my car and attempted to introduce me to Greg. Greg, who was standing directly next to her ignored me and did not even look up until I asked the woman to clarify if Greg was in fact the man standing next to her and in front of me who had been unresponsive. Greg then tells me not to wait for my car since the time needed for the services could proceed well into the afternoon (it was 7:30am at the time). I was then told a shuttle could not take me home nor did they have a loaner vehicle for me to use. I was supposed to be informed of the possibility of that happening beforehand but I was not. My car was kept for 2 days with no form of compensation. After picking up my car and paying over $550 I realized that my oil life was still indicating it was low and needed to be changed, there was no sticker on my windshield to indicate the oil change had been completed nor any information explaining when I should return. I was already on the highway driving out of town when I realized this so I called the service center to verify if the oil change took place. The man I spoke to told me "I don't know, your file says the service is incomplete." So, I was forced to turn around and drive back to Springfield, adding an extra hour to my journey. I was extremely dissatisfied with my experience at this service center and I will never return again. I also do not appreciate Greg attempting to coerce me into giving a good review on this survey when I came in to pay and pick up my car. If you are competent, respectful, and treat your customers well that will speak for itself in your reviews. If you are the opposite of those things you deserve low ratings and you need to improve. Shortly after I left the service center (after driving back and it was verified that the oil change had been performed) Greg did attempt to trouble shoot the errors that led to me being forced to return to Springfield during my travels, but it was too little too late. I do hope changes will be made to prevent other customers from going through such hassle and inconvenience. More
by Ifeude3
Employees Worked With
Gregg Shimchick
October 15, 2018
Purchasing vehicle for daughter Honda helpful In purchasing new or late model for daughter living out of town. Bought discounted new Accord discounted with 2.99% rate. Was able to ge Honda helpful In purchasing new or late model for daughter living out of town. Bought discounted new Accord discounted with 2.99% rate. Was able to get daughter in town to sign her part of papers More
by Doldfamily
Employees Worked With
James Radunzel, Ryan Hester
