Friendly Honda of Springfield

Purchase of 2019 Honda Accord Hybrid. Very good experience And a very good price. Mark Underwood was very knowledgeable and we were very happy with him and his explanation of finance, cred Very good experience And a very good price. Mark Underwood was very knowledgeable and we were very happy with him and his explanation of finance, credit , and car detail. More

Charlie was enchanting. Charlie was fantastic, friendly and accommodating. I can see heaven in his eyes. I wish I could take Charlie home to be my personal mechanic. He seem Charlie was fantastic, friendly and accommodating. I can see heaven in his eyes. I wish I could take Charlie home to be my personal mechanic. He seems like a man who know's his way around things. My old Honda hasn't run this well in a LONG time. More

Friendly quality service Service was quick, thorough, and very easy to work with. Amanda took great care of everything I needed. The check in process was quick and easy. She c Service was quick, thorough, and very easy to work with. Amanda took great care of everything I needed. The check in process was quick and easy. She called and updated me when it was completed and I was able to pick my car up on my schedule. More

I avoid the Honda dealer for service if I can I asked for replacement wipers at check in, they forgot to perform this service. At pick up when I pointed this out, they checked my vehicle and repor I asked for replacement wipers at check in, they forgot to perform this service. At pick up when I pointed this out, they checked my vehicle and reported that I did not have Honda parts for wipers, so they could not perform the service. I would have paid for new parts, but this option was not offered. Just a shrug and my keys back. This perfectly sums up every service experience I’ve ever had at this dealership. I never leave impressed with their friendliness, attention to detail, extra helpfulness. I believe that after I buy a new vehicle, it’s the service department that will get me to come back to that dealership for my next new car. But this service department acts like I should feel lucky they’re working on my van. I rated the experience as AVERAGE because I don’t have any reason to revisit the location when other options are closer, more available, just as reliable, not more expensive, and appreciate my business. More

New lease When the numbers didn’t work out for leasing a new Accord, Bob and Mason assisted in getting us an affordable lease on a HRV. Very pleased with their When the numbers didn’t work out for leasing a new Accord, Bob and Mason assisted in getting us an affordable lease on a HRV. Very pleased with their courtesy, professionalism, and concern. More

Tire pressure problem Corrected tire pressure light problems and showed me how to check tire pressures on the systems of my crv. Very helpful and minimal wait time. Corrected tire pressure light problems and showed me how to check tire pressures on the systems of my crv. Very helpful and minimal wait time. More

Service was excellent The service advisor really took care of the customer and explained everything that I needed to know. The mechanic gave me the instruction booklet an The service advisor really took care of the customer and explained everything that I needed to know. The mechanic gave me the instruction booklet and showed me how to operate the new device. More

Rear differential fluid replaced quickly and well I went in to Honda of Illinois to get the rear differential fluid replaced in my 2017 Honda Ridgeline. They accomplished the task within the time fram I went in to Honda of Illinois to get the rear differential fluid replaced in my 2017 Honda Ridgeline. They accomplished the task within the time frame they gave me and the staff were friendly and helpful. More

perfect service Everything was taken care of as requested and in a very professional manner. I received a loaner car and was able to complete my tasks for the day be Everything was taken care of as requested and in a very professional manner. I received a loaner car and was able to complete my tasks for the day because of that thank you very much More

Sevice Great service. Did oil change and engine check. Software was updated and all was done in a fast way. I have used the service department for 11 yea Great service. Did oil change and engine check. Software was updated and all was done in a fast way. I have used the service department for 11 years. They try to help. In rare occasions you need to leave your car for a little longer than what they promised. I would continue to use there service. More