Friendly Honda of Springfield

Good job , no issues!! I honestly can not remember the names of the two people I felt with. Trying to get to the 25 word minimum names of the two people I felt with. Trying to get to the 25 word minimum More

Drive from Jacksonville for all of my service, because of this service department. AMANDA is always helpful and very well versed in all aspects of our Pilot. this service department. AMANDA is always helpful and very well versed in all aspects of our Pilot. More

Service department is prompt and courteous. Advice for upcoming wear areas such as brakes and tires is appreciated. Very friendly and helpful. Free car wash is nice too. upcoming wear areas such as brakes and tires is appreciated. Very friendly and helpful. Free car wash is nice too. More

Greg and the Service team are amazing. They are always professional, helpful, answer all your questions in detail, give excellent service and peace of mind. Assisted my mother when she pulled over in an e professional, helpful, answer all your questions in detail, give excellent service and peace of mind. Assisted my mother when she pulled over in an emergency and quickly made sure if the car is safe to drive. Thank you so much, HONDA Service team, from all our family for continuous exemplary service through the years! More

Service department was awesome, service was done for price quoted and time stated ( actually done quicker and cheaper) Greg was awesome also and took care of me! price quoted and time stated ( actually done quicker and cheaper) Greg was awesome also and took care of me! More

I had a good day with Kole V. He was happy to show me what I wanted to see and how things worked on the vehicle what I wanted to see and how things worked on the vehicle More

non- chalant attitude. When I was there three weeks ago looking at the 2019 Honda Accord with auto play. I was misquoted on the price by $2500. Right after i said lets g When I was there three weeks ago looking at the 2019 Honda Accord with auto play. I was misquoted on the price by $2500. Right after i said lets get started on the paper work and was putting $10,000 down on the vehicl no trade in. Your salesman returned and said oh yeah I actually misquoted you on the price its $2,500 more. We asked if he could come down at least $1,000 and he didnt even blink a eye or check with anyone but said NO. So we walked away and he ( you) lost a sale. More

Poor Customer Service at Service Department I have called numerous times over the past two years to schedule maintenance on my Honda. If I had a different make of car I would not being going to I have called numerous times over the past two years to schedule maintenance on my Honda. If I had a different make of car I would not being going to Honda. The service department is grossly understaffed, which equates to poor customer service. Today, I tried to call four different times with a combine eight minutes of the phone ringing continuously. Good business practice should be answering a phone or placing a caller on hold within three rings! I called the operator and it took over 6 rings to answer and she stated that she’s probably at lunch and no one answers the phone. Really?!? Do you think during a lunch hour is when you may have high call volume? Susan needs to stay in the office and focus on her customers! More

honda survey just got threaten because i didn't give a perfect review about their service, even after they called wanting a good review to help their paycheck. do just got threaten because i didn't give a perfect review about their service, even after they called wanting a good review to help their paycheck. don lord called called my home and said ALL of their service staff will be waiting for my return!!!!!! wow no confidentiality. it even wasn't bad service, just the shack down is sad mason was real jerk, i even played him phone message and he pissed on me More

Purchase of 2019 Accord Touring 2.0T Mark was very upfront about the entire process from start to finish. Very knowledgeable on the car and all its features. Did not feel pressure from Ma Mark was very upfront about the entire process from start to finish. Very knowledgeable on the car and all its features. Did not feel pressure from Mark to buy the same day; it just worked out that way. I did my research by comparing prices to competing dealers in the area, getting their best price, and presenting Mark with an offer. Mark and the sales team went above and beyond to meet my price. I would recommend Mark to anyone who does not want to play the stereotypical back-and-forth "games" with a salesman when buying a car. Honda of Illinois has received a lot of our family's business and this will continue into in the future. More