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Fretz RV
Souderton, PA
415 Reviews
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415 Reviews of Fretz RV
April 23, 2021
I won an RV being sold by fritz through Ebay at 807am. I messaged rep at 12pm, set up appointment at 430pm. I drove 5 hours to find out they sold it at 2pm. I spoke with the GM who could care less, was rude messaged rep at 12pm, set up appointment at 430pm. I drove 5 hours to find out they sold it at 2pm. I spoke with the GM who could care less, was rude and flippant. Unbelievably rude. I would of bought something different, but they were to busy trying to defend themselves because I didn't "call". Talking to a rep online and setting up appointment wasn't good enough. Ridiculous and horrible service and management. The GM should be fired. More
by Candy.work
Employees Worked With
Don Harpel Jr., Rick Hand, Rachel Rapelje, Jamie Custer, Heather Robinson, Mark Cain, Scott Levengood, Bob Bodkin, Jaz Shelton, Dennis Blahnik
April 11, 2021
Had a great experience dealing with Fretz RV. My salesmen Rick Hand was very knowledgeable about the Pleasure Way motor home we purchased. Would highly recommend this dealership. Charlie & Chris Murphy Rick Hand was very knowledgeable about the Pleasure Way motor home we purchased. Would highly recommend this dealership. Charlie & Chris Murphy More
by Murphsharp
Employees Worked With
Rick Hand
March 20, 2021
February 18, 2021 I paid a $1000.00 deposit on a February 18, 2021 I paid a $1000.00 deposit on a $180,000.00 RV to drive to my new home in Texas, but within a few days my salesman texted me in a p February 18, 2021 I paid a $1000.00 deposit on a $180,000.00 RV to drive to my new home in Texas, but within a few days my salesman texted me in a panic saying that my deposit was only so I could LOOK at it before they sold it to someone else. I ran a check up there for the total amount on February 26, 2021 but I still needed the correct information how to safely use it during freezing temperatures. People in Texas were dying during the freeze, and RV plumbing was freezing and bursting pipes. My salesperson gave me all incorrect info, like that there is a spare tire- and there is not, and that it would be fine to use the plumbing to drive to Texas in freezing weather- and its not. I hired an expert to check the RV on 3/9 for $700.00 but the head of sales at Fretz RV, Gary Geib, assured me that he would fill the tanks with water to demonstrate the system, so I canceled the expert and paid his $50.00 cancellation fee. But Fretz never filled the tanks with water, and I had to leave again without my RV. I discovered on my own that there IS a heating system that would prevent these freezing issues, and the GM Eric Fasci wrote he would get it done, that was 3/11. Then the salesman tells me on 3/17 they will store it instead. I said no, I need my RV and the heaters installed as the GM committed the week before. No answer. I called today and got the Sales Manager, Gary Geib, committed to giving me a date for the install of the needed heaters by noon today. Within an hour Gary wrote me an email saying that Monday Bob Bodkin, the service manager would call me to discuss. I have all their emails and text committing to do this work but they wont honor any of their commitments, written or on the phone or in person, I am out nearly $200,000.00 Fretz RV is totally taking advantage of me, a single woman who needs to travel to Texas in the time of Covid, RVs are backordered for a year in super high demand and these are the games that RV dealers play. More
by rachel
Employees Worked With
Joe Hooven, Eric Fasci, Gary Geib
March 02, 2021
This is our 2nd purchase from fretz very good experience they are honest and knowledgeable. We live 6 hours away from them but consider it worth the ride. Looking forward to our 3rd purchase they are honest and knowledgeable. We live 6 hours away from them but consider it worth the ride. Looking forward to our 3rd purchase More
by davidfeener
Employees Worked With
Luke Wilson
February 04, 2021
We bought a one year used RoadTrek Zion from AL Papa at Fritz. I cannot recommend Al or Fritz highly enough. They were responsive to our calls. Even 4 months later at 9pm the Friday night before Christma Fritz. I cannot recommend Al or Fritz highly enough. They were responsive to our calls. Even 4 months later at 9pm the Friday night before Christmas when we had problem at Walmart parking lot miles from home - Al was pleasant and got us on road in 10 minutes. We had some motor problems initially, probably because Zion mostly sat in garage for a year before we owned it, and Al made sure we got everything fixed under Road Trek warranty at authorized repair dealer and Fritz under their extended warranty. We were new to RVs and a friend assured us ritz was worth a trip to Pa. We were Lucky! More
by jchambers
Employees Worked With
Eric Fasci, Al Papa, Lisa Boyer
January 22, 2021
I absolutely loved Harris. He couldn’t have been more pleasant and helpful. He kept in touch the entire time we were waiting for our new camper to arrive. I’d recommend Fretz Rv and ask for Harris, you’l pleasant and helpful. He kept in touch the entire time we were waiting for our new camper to arrive. I’d recommend Fretz Rv and ask for Harris, you’ll be happy you did. More
by jkerner73
Employees Worked With
Harris Walters
January 21, 2021
Brian was easy going, friendly and organized. He had us done with all the paperwork in about 20 minutes! Wish all finance guys are as funny as Brian. done with all the paperwork in about 20 minutes! Wish all finance guys are as funny as Brian. More
by Linda K.
Employees Worked With
Brian Strampel, Harris Walters
January 11, 2021
Update-Since my original incident, the case got the Update- Since my original incident, the case got the attention of the Fretz RV owner. He worked with me directly to resolve the issue and make sure t Update- Since my original incident, the case got the attention of the Fretz RV owner. He worked with me directly to resolve the issue and make sure the RV I bought from them was exactly as advertised. Even though we had hiccups during the initial delivery, I can say that Fretz RV delivers to their promises of great customer service with the attention of a proud business owner. ------------------ Fretz RV lives up to the general reputation of a used car dealership lying straight to your face. I recently bought a B Class RV from them. During walkthrough/training, we turn on the heating system and it started to smoke. I right away confront the mechanic about this and he instantly (with no hesitation) confirmed that "this is normal". We discussed this for at least 5 min and he continued to stand behind his word. I did not listed to my gut feeling and proceeded with the purchase. 48 Hours after the purchase, the heating system was out of fluid due to a leak. I called the manufacture and they confirmed that smoking is not normal and it's caused by a leak on the boiler. Not only they lied straight to my face but also filled up the system before my inspection to hide the defect. 2 days after the purchase I was facing $4k repair. I confronted the GM through Sales rep about this and the help I got from GM was "you had a chance to buy a extended warranty". I'm aware I bought the car as is but lying like this is not acceptable and the fact that the GM does not recognize this as an issue should show you all the type of car dealership Fretz RV is. More
by mattcwiokowski
Employees Worked With
Luke Wilson
January 08, 2021
My wife and I are really happy we came here to buy our first camper, Mark Phillips is the best and he made us feel like family. He helped us throughout the whole experience from start finish and even help first camper, Mark Phillips is the best and he made us feel like family. He helped us throughout the whole experience from start finish and even helped tow our camper to the campground for us. Highly recommend FretvRv and Mark for all your camper and RV needs. More
by BallyNguyen
Employees Worked With
Mark Phillips
December 31, 2020
Great dealership! our salesman Pete was super knowledgeable and helpful when we bought our camper!! Would recommend for anyone buying a camper or needing service knowledgeable and helpful when we bought our camper!! Would recommend for anyone buying a camper or needing service More
by Bill
Employees Worked With
Pete Polloni
