Fretz RV

shopping expensive RV'S on Internet It's always kind of scary to buy a used RV on the internet and then leave a deposit and drive almost half way across the US to pick it up. So we did d It's always kind of scary to buy a used RV on the internet and then leave a deposit and drive almost half way across the US to pick it up. So we did diligent research on the internet. We found what we liked. We called and Al was our sales guy. We talked to him about a specific RV and still did no more research. We checked all of the reviews online because supposedly they have been in business for a very long time. But still unsure this would be a good idea. We found tons of good reviews on Facebook but some good ones on Yelp and dealerrater. But there were some bad ones also. I am thinking that most people leave reviews when they are Un happy. I don't normally leave reviews but me and my wife decided to put a deposit and buy an RV from Fretz RV. They were so awesome I am putting a good review on. I bought a used Motorhome and expected some issues. Which there was one that they jumped right on and took care.of. they went way above and beyond the normal. We realized we.made the right decision and let everyone know about. Now I know why they have been in business since 1946. I got help.from another salesman named Pete Polloni who has been there for a long time. AL Papa was awesome. Brian Strampel made the financing so easy and gave us a great deal on a warranty. And Eric Fasci and Gary Geib the managers saw to it that everything was perfect before our.long drive home. Kudos to this team. I hope this review gets read from the out of state shoppers. Trust me we were nervous too. Hard to spend over $60,000 before touching and driving it. The many photos helped also. Good luck in RV. More

Consignment We had a large deisel pusher to sell. Our salesman, Eric, was the first and only person who gave us positive feedback about selling a large motorhome We had a large deisel pusher to sell. Our salesman, Eric, was the first and only person who gave us positive feedback about selling a large motorhome on consignment. Every other dealership discouraged us or tried to lower the price far below value. Eric didn't. In the end, despite the fact that our rig broke down on a test drive, Eric still closed the deal. Still can't believe it! We would highly recommend Eric at Fretz RV! More

Amazing people to work with We traveled hours to buy a RV at Fretz recently. What a pleasant, comfortable experience that was! We didn't have any prior knowledge of RV market. Lu We traveled hours to buy a RV at Fretz recently. What a pleasant, comfortable experience that was! We didn't have any prior knowledge of RV market. Luckily, we had help from Luke Wilson who is gracious, knowledgeable and extremely insightful. Best of all, he never applied any undue pressures. We also got to meet with the amicable Eric Fasci, Fretz's Sales manager. We were treated very well by them both. Without hesitations, we would recommend Fretz should you be in the market to shop for a RV. More

great service Needed service advice when I was in Florida for instant water heater. Service group returned my call in timely manner, walked me through process, and Needed service advice when I was in Florida for instant water heater. Service group returned my call in timely manner, walked me through process, and water heater was returned to service. So far Jayco product and Fretz service and sales organization have been a great team to work with. More

I recommend Fretz RV Pete was Great! Traded in my 09 Pleasure and bought a new 2013. Very satisfied with my purchase. I recommend Fretz RV. Staff was very friendly and too Pete was Great! Traded in my 09 Pleasure and bought a new 2013. Very satisfied with my purchase. I recommend Fretz RV. Staff was very friendly and took care of a retired military veteran. More

The Best!!!! We came in just looking for a travel trailer. Had no intentions of buying until the spring. We were met by a gracious sales associate Al Papa. He aske We came in just looking for a travel trailer. Had no intentions of buying until the spring. We were met by a gracious sales associate Al Papa. He asked us what we were interested in. There was no pressure or intense sales pitch from Al. He was the most informative salesman I have encountered. We ended up buying a 29.5 Thor Citation 5th Wheel 2000. Would come back here anytime and send friends and family here. Kathleen Feather More

Well worth the plane ride Fretz did a great job for me. Above and beyond what I had expected. Very patient with all my questions. . Price I paid was very fair Got just t Fretz did a great job for me. Above and beyond what I had expected. Very patient with all my questions. . Price I paid was very fair Got just the model I wanted More

In April 2012 we bought a used 2010 K-Z camping trailer from Fretz RV. We love the trailer but with the problems we had it has been very disheartening. The trailer was very clean and appeared to have had m from Fretz RV. We love the trailer but with the problems we had it has been very disheartening. The trailer was very clean and appeared to have had minimal use. 1. We were given one key that fit one door; the trailer has two doors with different locks. I complained to the sales but that went on deaf ears. I had to call the lock manufacture and new keys were sent at my expense. Fretz could have done that, it is like buying a car with no trunk key. “Rating POOR”. 2. The black sewer tank would not completely empty, it was blocked, water only drained when the tank was half or better full. The sewer gate was stuck and difficult to open. I complained and they loaned me a hose adapter to flush the tank but that blew apart after a few uses. I dumped 2 bottles of Drano in the tank twice to try to loosen the sludge and then cut open the bottom trailer skin to gain access to the gate to force it open. Fretz sales said checking the sewer is part of their check list and water came out. Hmmm. In September the gate was so hard to open the handle broke off, now I have to buy and install a new gate assembly. My opinion is that sludge was left in the tank and never flushed upon trade in. “Rating POOR”. 3. During the hot days in the beginning of the summer we turned on the AC. It worked for a while then shut off. After many attempts of restart I checked the filter. It was clogged. Why wasn’t a “filter check” on the list? They probably let it run for 30 sec. and said “it works”. “Rating POOR”. 4. The toilet leaked and the service manager sent me knew washers. “Rating POOR” except the service manager, he tried to help. 5. I was wondering why the front roof vent was leaking. This is one of 3 and it didn’t match the other two. It was brittle and cracked and looked as if someone took the good one off and replaced it with an old one. I complained so I bought a new one. No sympathy there either. 6. I also had to replace the inside trim molding on the rear door. The calking was cracked on the outside allowing water to swell the foam trim up to a foot from the floor. This probably not all Fretz but I had to cut and re-caulk other seams. I feel caulking open cracks should be on the check list if they even have one. I would have expected to have my propane tanks to have gas but the one went empty after the first month and the second in July. How cheap can you get, the two of us only use it on weekends and Saturdays we go out and eat. In the beginning when the sewer problem developed I had called the Fretz sales man and he promised a worker would be up that weekend and no one showed up. When I went to Fretz on the following Monday and talked to the Service Manager he knew nothing about the problem and he couldn’t send someone up any way. I have crossed Fretz RV off my list of recommendations and as a result two of my children bought trailers elsewhere. When the Fretz salesman “walked us through” it took aprox. 15 minutes and then I had to insist we operate the “bump out”. Rating Poor. More