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Fretz RV

Souderton, PA

4.6
414 Reviews

3479 Bethlehem Pike

Souderton, PA

18964

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414 Reviews of Fretz RV

May 18, 2015

Great expierience My wife and I just purchased a new TT from Frtez. The whole expierience could not have been made easier due to the excellent service of Luke Wilson wh More

by Captain33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Wilson, Eric, Eric Fasci, Luke Wilson
May 18, 2015

Site un-seen used RV purchase It's always a little unnerving to put down a deposit on a sight unseen used RV. However, the hard-to-find all-aluminum Livin Lite brand truck camper More

by JasonK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete, Pete Polloni
May 15, 2015

Great dealing with Fretz Great experience. Pete was very helpful finding us the right RV that fix our needs.(Jay Feather x213).. I received a very fair offer from my trade and More

by MJG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete, Brian and Eric, Eric Fasci, Pete Polloni, Brian Strampel
May 15, 2015

Great Experience If you are looking for a used RV on a limited budget, I would advise you to check out Fretz RV. I just picked up my second used RV from Fretz in the More

by Sole123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Papa, Al Papa
May 15, 2015

car salesman makes two buyers happy Bob Spack thought of us and another buyer and suggested we switch our RVs. we both are happier with the outcome. he knew what we would like and helped More

by MarkB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob spack, Bob Spack
April 21, 2015

Bad service and overcharging I would give them ZERO stars if I could. I own a brand new Winnebago Trend which I purchased at another dealer out of state after they gave me a muc More

by debhael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
ERIC
May 08, 2015 -

Fretz RV responded

Response from Owner: You asked us to replace the antenna on the roof with the one you had on your front seat. There was an existing antenna just like it on the roof. The technician tested it and it was working so he did not replace it. When you came and we went over the work order with you, you explained what that you wanted the radio antenna replaced (a different style) with the one you had in your RV. We did that immediately for you for no charge (we only charged you $20 to test, replace, and seal your antenna). Here is a copy of the email Ms. Loper sent to us just 4 days prior to posting this review. It was only after we were unable to schedule her an appointment before she wanted to leave for her trip that wrote this review. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------- "Hello Eric, I would like to begin with my complements to Rachael and I believe Jamie at your service department. My motorhome went in for repairs on March 31, and as promised I picked it up on time on April 10. My major issue was the propane tank leak and so far it seems to be repaired. I have two problems however. 1) I asked that the antenna be replaced on the front of motorhome. I was charged 20 dollars for this which I did not agrue with BUT 20 dollars to unscrew one and screw on another? BUT here is the kicker. It was NOT done. The explanation is that they said it was the same one that was already present. They were looking at the wrong antenna. Also, they repaired the wrong cabinet. It was very clear on the work order but they fixed/tightened the wrong cabinet. After a 45 to an hour wait these two issues were resolved.I brought the motorhome home and proceeded to ready it for my trip. Big mistake. I should have checked while I was at your dealership because the backrest on the bed is still broken and NOT REPAIRED. The backboard is broken and ripped as before and I would like to know what they supposedly fixed!. It is an obvious tear in the backboard and could not have possibly have been missed. I am leaving for my extended trip out west in less than two weeks. I wish to have this repaired under my warranty as indicated on the work order. I realize how busy your service department is and appreciate the fact that I did not purchase my vehicle at your place of business, however, I do and will hopefully use your service in the future with my winterizing and de winterizing. I also do not want to report this to Winnebago warranty because I wish to give you an opportunity to fix this as promised and indicated on the work order. I look forward to hearing from you. Best Regards,Deb Loper "

April 20, 2015

shopping expensive RV'S on Internet It's always kind of scary to buy a used RV on the internet and then leave a deposit and drive almost half way across the US to pick it up. So we did d More

by Charles M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Papa, Pete Polloni, Eric Fasci, Brian Strampel, Gary Geib, Eric Fasci, Al Papa, Pete Polloni, Gary Geib, Brian Strampel
March 31, 2015

Consignment We had a large deisel pusher to sell. Our salesman, Eric, was the first and only person who gave us positive feedback about selling a large motorhome More

by Barbie J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Fasci, Eric Fasci
March 08, 2015

Amazing people to work with We traveled hours to buy a RV at Fretz recently. What a pleasant, comfortable experience that was! We didn't have any prior knowledge of RV market. Lu More

by Tchiou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Wilson, Luke Wilson
December 31, 2014

great service Needed service advice when I was in Florida for instant water heater. Service group returned my call in timely manner, walked me through process, and More

by luckyzoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave
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