
Fretz RV
Souderton, PA
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418 Reviews of Fretz RV
What a wonderful hassle free experience After going to shows & researching travel trailers for 1 year, I knew I wanted the Winnebago DS2201 Minnie (Exterior color in red). I found several on After going to shows & researching travel trailers for 1 year, I knew I wanted the Winnebago DS2201 Minnie (Exterior color in red). I found several on the internet that were in the price range I was willing to pay. My last call was to Fretz RV (Pete Polloni). I met the Fretz team at the Hershey PA RV show a year earlier. Pete not only matched but beat the price I was requesting, and did not pressure me to buy a on site trailer, but told me it was no problem to order straight from Winnebago. All coordination was telephonic and via email. Six weeks later Pete called to tell me the trailer was in and ready for pickup. I showed up at Fretz on my requested day and met Pete for the first time. The paper work was in order and took ten minutes. Pete then provided a very thorough walk thru and orientation and got us on our way. For never meeting Pete or having gone to Fretz before my pick up date, I would use the words; professional, knowledgeable, dedicated and trustworthy. An overall awesome stress free experience. Definetly worth the 3 hour drive from Washington DC. Highly recommend Fretz and make sure you ask for Pete Polloni More
Great Experience We had a great experience at Fretz RV all around. This was our first RV purchase and the 3rd dealer we visited. It was such a pleasure working with ev We had a great experience at Fretz RV all around. This was our first RV purchase and the 3rd dealer we visited. It was such a pleasure working with everyone from sales, finance, parts, and service. They all made the process an easy and smooth process. More
Positive experience! Everyone at Fretz RV was friendly and courteous. Special thanks to Bob Spack who made our purchase a positive experience. He kept us apprised of the Everyone at Fretz RV was friendly and courteous. Special thanks to Bob Spack who made our purchase a positive experience. He kept us apprised of the RV's available and contacted us when he had the one perfect for us. Very professional and knowledgeable . More
very good no high pressure sales talk very good dealer gave us what we wanted at a good price the salesman pete polloni was great he did his best to get us what we wanted very good dealer gave us what we wanted at a good price the salesman pete polloni was great he did his best to get us what we wanted More
Site un-seen used RV purchase It's always a little unnerving to put down a deposit on a sight unseen used RV. However, the hard-to-find all-aluminum Livin Lite brand truck camper It's always a little unnerving to put down a deposit on a sight unseen used RV. However, the hard-to-find all-aluminum Livin Lite brand truck camper we were looking for is extremely difficult to find used. An Internet search found one at Fretz for us, although it was nearly a 9 hour drive away. Pete was our salesperson gracious enough to text cell phone pictures of the unit as it had not yet been fully inventoried with pictures online yet. He took the time to do a detailed explanation over the phone of what we were getting backed up by pictures. This lead to putting down a deposit over the phone. We were not disappointed, the unit was great and exactly as represented. In addition, there was an extensive amount of work to do on our truck to properly mount the truck bed camper. Pete successfully worked the logistics to ensure the correct parts were ready when we arrived along with making sure the service department could fit us into the busy Saturday schedule. The quality of the work on the truck was as fantastic as the RV. Very satisfied customers here, would buy again! More
Great expierience My wife and I just purchased a new TT from Frtez. The whole expierience could not have been made easier due to the excellent service of Luke Wilson wh My wife and I just purchased a new TT from Frtez. The whole expierience could not have been made easier due to the excellent service of Luke Wilson who sold us the trailer. No high pressure sales or anything. Luke was a regular guy with great knowledge of the product and was willing to do anything to make sure our buying expierience was a seamless one. We are away as I write this review and everything is working out just the way Luke said it would. I would not hesitate to recommend Fretz and Luke Wilson to anyone looking for any kind of RV. Thanks again to Luke and Fretz More
Great dealing with Fretz Great experience. Pete was very helpful finding us the right RV that fix our needs.(Jay Feather x213).. I received a very fair offer from my trade and Great experience. Pete was very helpful finding us the right RV that fix our needs.(Jay Feather x213).. I received a very fair offer from my trade and when it came to the financing Brian got the approval before we left the showroom. On the day of pickup everything was ready. Brian had all the paper work ready and after signing Pete gave us a very detailed run down of the camper and sway system. If you are in need of an RV at a great price go see Pete and Team at Fretz RV it was an 1:30 drive but well worth it.. More
Great Experience If you are looking for a used RV on a limited budget, I would advise you to check out Fretz RV. I just picked up my second used RV from Fretz in the If you are looking for a used RV on a limited budget, I would advise you to check out Fretz RV. I just picked up my second used RV from Fretz in the last 10 yrs and had another pleasant experience. Although I was concerned about everything working properly due to the unit not being cleaned and gone over yet, they gave me a really good deal on the price and when I came to pick it up, it was cleaned up very nice and my salesperson Al Papa was very helpful in going over every appliance and light switch to make sure everything worked and I knew how to work everything before taking it home. Al even went above and beyond when he noticed the propane tanks were a little rough so he had them replaced at no additional charge. Even after getting it home and having a question regarding the jacks, Al was quick to offer to bring the unit back in and fix the problem if it could not be resolved on my own. I would recommend Fretz RV for your RV needs. More
car salesman makes two buyers happy Bob Spack thought of us and another buyer and suggested we switch our RVs. we both are happier with the outcome. he knew what we would like and helped Bob Spack thought of us and another buyer and suggested we switch our RVs. we both are happier with the outcome. he knew what we would like and helped us get there. Thanks Bob More
Bad service and overcharging I would give them ZERO stars if I could. I own a brand new Winnebago Trend which I purchased at another dealer out of state after they gave me a muc I would give them ZERO stars if I could. I own a brand new Winnebago Trend which I purchased at another dealer out of state after they gave me a much better deal (9k better excluding a 3k better offer on my trade). When I informed the salesman of the other deal he was not happy and I do understand. However, his comment of "Good luck getting service" was ominous and I took great offense. Well he was correct because I did not purchase my motorhome from Fretz I had to wait 12 wks before they were able to accomodate me. The Customer Service Manager assured me this was not retaliatory but now I think otherwise. I had a MAJOR problem with the propane tank leaking. This service would be the THIRD time it would be fixed. I had arranged with Winnebago Service to have Fretz contact them before fixing. I called Winnebago and Fretz did not bother to call!. I have had my unit back for a week and so far no leaks BUT I don't trust the fix. Additionally, they fixed the wrong overhead cabinet which was clearly explained in work order. They didn't even bother to fix the backboard on the bed. I know this because the tear in the wood is obvious just by pulling up the mattress. IT IS STILL RIPPED. I informed Winnebago to not pay for this non repair. Now here's the kicker. I wanted to switch the front antenna with another one supplied. THEY CHARGED ME $20 just to unscrew one and replace it with another. But that is not the worst part. They never replaced it explaining the antenna was the same. Well they were looking at the wrong antenna (the one in back). So they charged me $20 for doing absolutely NOTHING! To conclude, unless you purchased your unit from this dealer (or maybe not even then) I recommend you not even bother because they could care less about servicing your vehicle. SHAME ON THEM! btw I am driving out to my purchasing dealer and they will fix EVERYTHING TOP TO BOTTOM and I won't have to wait even a day! More