Fretz RV
Souderton, PA
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414 Reviews of Fretz RV
Great expierience My wife and I just purchased a new TT from Frtez. The whole expierience could not have been made easier due to the excellent service of Luke Wilson wh My wife and I just purchased a new TT from Frtez. The whole expierience could not have been made easier due to the excellent service of Luke Wilson who sold us the trailer. No high pressure sales or anything. Luke was a regular guy with great knowledge of the product and was willing to do anything to make sure our buying expierience was a seamless one. We are away as I write this review and everything is working out just the way Luke said it would. I would not hesitate to recommend Fretz and Luke Wilson to anyone looking for any kind of RV. Thanks again to Luke and Fretz More
Site un-seen used RV purchase It's always a little unnerving to put down a deposit on a sight unseen used RV. However, the hard-to-find all-aluminum Livin Lite brand truck camper It's always a little unnerving to put down a deposit on a sight unseen used RV. However, the hard-to-find all-aluminum Livin Lite brand truck camper we were looking for is extremely difficult to find used. An Internet search found one at Fretz for us, although it was nearly a 9 hour drive away. Pete was our salesperson gracious enough to text cell phone pictures of the unit as it had not yet been fully inventoried with pictures online yet. He took the time to do a detailed explanation over the phone of what we were getting backed up by pictures. This lead to putting down a deposit over the phone. We were not disappointed, the unit was great and exactly as represented. In addition, there was an extensive amount of work to do on our truck to properly mount the truck bed camper. Pete successfully worked the logistics to ensure the correct parts were ready when we arrived along with making sure the service department could fit us into the busy Saturday schedule. The quality of the work on the truck was as fantastic as the RV. Very satisfied customers here, would buy again! More
Great dealing with Fretz Great experience. Pete was very helpful finding us the right RV that fix our needs.(Jay Feather x213).. I received a very fair offer from my trade and Great experience. Pete was very helpful finding us the right RV that fix our needs.(Jay Feather x213).. I received a very fair offer from my trade and when it came to the financing Brian got the approval before we left the showroom. On the day of pickup everything was ready. Brian had all the paper work ready and after signing Pete gave us a very detailed run down of the camper and sway system. If you are in need of an RV at a great price go see Pete and Team at Fretz RV it was an 1:30 drive but well worth it.. More
Great Experience If you are looking for a used RV on a limited budget, I would advise you to check out Fretz RV. I just picked up my second used RV from Fretz in the If you are looking for a used RV on a limited budget, I would advise you to check out Fretz RV. I just picked up my second used RV from Fretz in the last 10 yrs and had another pleasant experience. Although I was concerned about everything working properly due to the unit not being cleaned and gone over yet, they gave me a really good deal on the price and when I came to pick it up, it was cleaned up very nice and my salesperson Al Papa was very helpful in going over every appliance and light switch to make sure everything worked and I knew how to work everything before taking it home. Al even went above and beyond when he noticed the propane tanks were a little rough so he had them replaced at no additional charge. Even after getting it home and having a question regarding the jacks, Al was quick to offer to bring the unit back in and fix the problem if it could not be resolved on my own. I would recommend Fretz RV for your RV needs. More
car salesman makes two buyers happy Bob Spack thought of us and another buyer and suggested we switch our RVs. we both are happier with the outcome. he knew what we would like and helped Bob Spack thought of us and another buyer and suggested we switch our RVs. we both are happier with the outcome. he knew what we would like and helped us get there. Thanks Bob More
Bad service and overcharging I would give them ZERO stars if I could. I own a brand new Winnebago Trend which I purchased at another dealer out of state after they gave me a muc I would give them ZERO stars if I could. I own a brand new Winnebago Trend which I purchased at another dealer out of state after they gave me a much better deal (9k better excluding a 3k better offer on my trade). When I informed the salesman of the other deal he was not happy and I do understand. However, his comment of "Good luck getting service" was ominous and I took great offense. Well he was correct because I did not purchase my motorhome from Fretz I had to wait 12 wks before they were able to accomodate me. The Customer Service Manager assured me this was not retaliatory but now I think otherwise. I had a MAJOR problem with the propane tank leaking. This service would be the THIRD time it would be fixed. I had arranged with Winnebago Service to have Fretz contact them before fixing. I called Winnebago and Fretz did not bother to call!. I have had my unit back for a week and so far no leaks BUT I don't trust the fix. Additionally, they fixed the wrong overhead cabinet which was clearly explained in work order. They didn't even bother to fix the backboard on the bed. I know this because the tear in the wood is obvious just by pulling up the mattress. IT IS STILL RIPPED. I informed Winnebago to not pay for this non repair. Now here's the kicker. I wanted to switch the front antenna with another one supplied. THEY CHARGED ME $20 just to unscrew one and replace it with another. But that is not the worst part. They never replaced it explaining the antenna was the same. Well they were looking at the wrong antenna (the one in back). So they charged me $20 for doing absolutely NOTHING! To conclude, unless you purchased your unit from this dealer (or maybe not even then) I recommend you not even bother because they could care less about servicing your vehicle. SHAME ON THEM! btw I am driving out to my purchasing dealer and they will fix EVERYTHING TOP TO BOTTOM and I won't have to wait even a day! More
shopping expensive RV'S on Internet It's always kind of scary to buy a used RV on the internet and then leave a deposit and drive almost half way across the US to pick it up. So we did d It's always kind of scary to buy a used RV on the internet and then leave a deposit and drive almost half way across the US to pick it up. So we did diligent research on the internet. We found what we liked. We called and Al was our sales guy. We talked to him about a specific RV and still did no more research. We checked all of the reviews online because supposedly they have been in business for a very long time. But still unsure this would be a good idea. We found tons of good reviews on Facebook but some good ones on Yelp and dealerrater. But there were some bad ones also. I am thinking that most people leave reviews when they are Un happy. I don't normally leave reviews but me and my wife decided to put a deposit and buy an RV from Fretz RV. They were so awesome I am putting a good review on. I bought a used Motorhome and expected some issues. Which there was one that they jumped right on and took care.of. they went way above and beyond the normal. We realized we.made the right decision and let everyone know about. Now I know why they have been in business since 1946. I got help.from another salesman named Pete Polloni who has been there for a long time. AL Papa was awesome. Brian Strampel made the financing so easy and gave us a great deal on a warranty. And Eric Fasci and Gary Geib the managers saw to it that everything was perfect before our.long drive home. Kudos to this team. I hope this review gets read from the out of state shoppers. Trust me we were nervous too. Hard to spend over $60,000 before touching and driving it. The many photos helped also. Good luck in RV. More
Consignment We had a large deisel pusher to sell. Our salesman, Eric, was the first and only person who gave us positive feedback about selling a large motorhome We had a large deisel pusher to sell. Our salesman, Eric, was the first and only person who gave us positive feedback about selling a large motorhome on consignment. Every other dealership discouraged us or tried to lower the price far below value. Eric didn't. In the end, despite the fact that our rig broke down on a test drive, Eric still closed the deal. Still can't believe it! We would highly recommend Eric at Fretz RV! More
Amazing people to work with We traveled hours to buy a RV at Fretz recently. What a pleasant, comfortable experience that was! We didn't have any prior knowledge of RV market. Lu We traveled hours to buy a RV at Fretz recently. What a pleasant, comfortable experience that was! We didn't have any prior knowledge of RV market. Luckily, we had help from Luke Wilson who is gracious, knowledgeable and extremely insightful. Best of all, he never applied any undue pressures. We also got to meet with the amicable Eric Fasci, Fretz's Sales manager. We were treated very well by them both. Without hesitations, we would recommend Fretz should you be in the market to shop for a RV. More
great service Needed service advice when I was in Florida for instant water heater. Service group returned my call in timely manner, walked me through process, and Needed service advice when I was in Florida for instant water heater. Service group returned my call in timely manner, walked me through process, and water heater was returned to service. So far Jayco product and Fretz service and sales organization have been a great team to work with. More