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Fretz RV
Souderton, PA
414 Reviews
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414 Reviews of Fretz RV
August 24, 2021
We visited Fretz to purchase a used Class C we saw on their website. The salesman stated it was still out, but we could see the twin, we loved it and agreed we wanted to purchase it. From there everythi their website. The salesman stated it was still out, but we could see the twin, we loved it and agreed we wanted to purchase it. From there everything went downhill. There was virtually no communication unless I constantly called or emailed. I finally was able to get a purchase agreement, then we waited and waited, with no communication only to finally find out in August that the unit was available 2 weeks prior. So we got there and no one except the service man dealt with us personally. We paid and signed the paperwork. The manuels were missing along with a second set of keys and a screen in the window. When I made a review on BBB the owner then called, but we still have not received the screen for the window only the manuels. I contacted him about the screen, and I got "Oh I forgot" We felt like second class citizens because we bought a used unit. Would never go there again! More
by happy camper
Employees Worked With
George Evanick, Eric Fasci, Gary Geib
August 12, 2021
While looking for a motor home that we were considering to purchase, we came across the Thor that Fretz RV had for sale. We did drive the nearly two hours to the dealership to have an in person look. The u to purchase, we came across the Thor that Fretz RV had for sale. We did drive the nearly two hours to the dealership to have an in person look. The unit was a consignment sale so it was in as is condition. My wife and I did like it and decided to purchase the unit but there were some issues that needed to be fixed or we weren't interested The salesman Luke, assured us they could defiantly make the repairs and provided a date for the next week for pick up. Although short handed like most all repair shops are, they did manage to deliver the unit for pickup and we purchased the unit. Although it was not a brand he was familiar with since they don't sell that brand new, he was very helpful in explaining the features and things to keep an eye on. The dealer also offered a one time 15% discount for purchases that day and a 10% after that. We did take advantage since we already had a list of things we wanted sine when we sold our older one we gave everything we had with it. The parts store guy was extremely helpful since he also had a camper and suggested things even we didn't consider. I would defiantly recommend Fretz RV for anyone who was interested in purchasing from them. More
by Ed W
Employees Worked With
Luke Wilson
July 10, 2021
Very friendly amazing group work with. Very understanding and informative. Pete was so helpful. Very pleased with out purchase and will return in the future! and informative. Pete was so helpful. Very pleased with out purchase and will return in the future! More
by Brooke
Employees Worked With
Pete Polloni, Brian Strampel
July 05, 2021
The entire sales process was a pleasure from ordering our RV to the day we took delivery. Our sales representative was patient and always available. They were fair and honest throughout the entire process. RV to the day we took delivery. Our sales representative was patient and always available. They were fair and honest throughout the entire process. More
by Ajarin63
Employees Worked With
Rick Hand
June 15, 2021
We have been very satisfied with all aspects of our purchase of a Roadtrek Zion. Pete Poloni invested time and energy and was patient and responsive at all times. The delivery experience as well as fol purchase of a Roadtrek Zion. Pete Poloni invested time and energy and was patient and responsive at all times. The delivery experience as well as follow up support have been excellent. Would definitely recommend Fretz and Pete Poloni if you are in the market for a motor home More
by Speedy
Employees Worked With
Pete Polloni, Brian Strampel
June 11, 2021
We drove from CT 4 hours to finalize our Jayco Redhawk 24B purchase. It went smoothly, everyone was professional. Special thanks to Rachel and staff in service and Steve Fretz who made it all possible. Th 24B purchase. It went smoothly, everyone was professional. Special thanks to Rachel and staff in service and Steve Fretz who made it all possible. They were very busy but always had time for our needs. We were accommodated on site while Kyle expertly prepped our car to tow. He did an excellent job! Overall it was a stress free experience and we recommend Fretz RV for sales and service. More
by awh5024b
Employees Worked With
Brian Strampel, Rachel Rapelje
May 12, 2021
Peter was very easy to work with. The was the second unit we purchased from Fretz. If we where to purchase another RV I would defiantly go back to Fretz and see Pete we purchased from Fretz. If we where to purchase another RV I would defiantly go back to Fretz and see Pete More
by R kline
Employees Worked With
Pete Polloni, Brian Strampel, Bob Bodkin
May 08, 2021
What a wonderful experience! Mark and Brian were so helpful and knowledgeable and made our purchase so much easier! We highly recommend this great dealership!! helpful and knowledgeable and made our purchase so much easier! We highly recommend this great dealership!! More
by stakrx
Employees Worked With
Mark Phillips , Brian Strampel
April 23, 2021
I won an RV being sold by fritz through Ebay at 807am. I messaged rep at 12pm, set up appointment at 430pm. I drove 5 hours to find out they sold it at 2pm. I spoke with the GM who could care less, was rude messaged rep at 12pm, set up appointment at 430pm. I drove 5 hours to find out they sold it at 2pm. I spoke with the GM who could care less, was rude and flippant. Unbelievably rude. I would of bought something different, but they were to busy trying to defend themselves because I didn't "call". Talking to a rep online and setting up appointment wasn't good enough. Ridiculous and horrible service and management. The GM should be fired. More
by Candy.work
Employees Worked With
Don Harpel Jr., Rick Hand, Rachel Rapelje, Jamie Custer, Heather Robinson, Mark Cain, Scott Levengood, Bob Bodkin, Jaz Shelton, Dennis Blahnik
