Back

Fretz RV

Souderton, PA

4.6
415 Reviews

3479 Bethlehem Pike

Souderton, PA

18964

Directions

By Type

415 Reviews of Fretz RV

September 07, 2021

The sales people are like Keystone cops - ask a question and they'll tell you what they think you want to hear and when you point out that the answer doesn't make any sense or you know it's not true they ju More

by Fulltimedave
Recommend Dealer
No
Employees Worked With
Eric Fasci, Gary Geib, Jamie Custer, Bob Bodkin
August 24, 2021

We visited Fretz to purchase a used Class C we saw on their website. The salesman stated it was still out, but we could see the twin, we loved it and agreed we wanted to purchase it. From there everythi More

by happy camper
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George Evanick, Eric Fasci, Gary Geib
Aug 25, 2021 -

Fretz RV responded

Karen, I'm sorry your sales person had to have emergency surgery and did not communicate that with you. He is doing fine now and recently was able to return to work. We could have done a better job keeping you updated on the status of the reconditioning of your vehicle. The used vehicle you purchased was in fact missing the owners manuals. I thought after speaking with your husband and sending you copies of the internal repair orders we did reconditioning the RV for you, you might have had a different understanding of the scope of work we did and the time we spent. As a good faith gesture I order new owners manuals and mailed them to you, along with a replacement window screen (which admittedly I lost track of). I'm not sure where you are getting your information that the vehicle "was ready two weeks prior"? That is not true. We completed the repairs literally the day before you picked the vehicle up.

August 12, 2021

While looking for a motor home that we were considering to purchase, we came across the Thor that Fretz RV had for sale. We did drive the nearly two hours to the dealership to have an in person look. The u More

by Ed W
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Wilson
July 10, 2021

Very friendly amazing group work with. Very understanding and informative. Pete was so helpful. Very pleased with out purchase and will return in the future! More

by Brooke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Polloni, Brian Strampel
July 05, 2021

The entire sales process was a pleasure from ordering our RV to the day we took delivery. Our sales representative was patient and always available. They were fair and honest throughout the entire process. More

by Ajarin63
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Hand
June 26, 2021

Came back to trade in our first camper for a bigger one. Al Papa was our salesman for both purchases. He did a great job. More

by chiefwest77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Papa
June 15, 2021

We have been very satisfied with all aspects of our purchase of a Roadtrek Zion. Pete Poloni invested time and energy and was patient and responsive at all times. The delivery experience as well as fol More

by Speedy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Polloni, Brian Strampel
June 11, 2021

We drove from CT 4 hours to finalize our Jayco Redhawk 24B purchase. It went smoothly, everyone was professional. Special thanks to Rachel and staff in service and Steve Fretz who made it all possible. Th More

by awh5024b
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Strampel, Rachel Rapelje
May 12, 2021

Peter was very easy to work with. The was the second unit we purchased from Fretz. If we where to purchase another RV I would defiantly go back to Fretz and see Pete More

by R kline
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Polloni, Brian Strampel, Bob Bodkin
May 08, 2021

What a wonderful experience! Mark and Brian were so helpful and knowledgeable and made our purchase so much easier! We highly recommend this great dealership!! More

by stakrx
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Phillips , Brian Strampel
...
5
...