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Fretz RV
Souderton, PA
414 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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414 Reviews of Fretz RV
July 04, 2022
We are very happy with our RV and with our service from Luke Wilson. There was a long wait in getting our LTV which was no fault of Fretz, but Luke was very good at keeping us updated along the way. Luke Wilson. There was a long wait in getting our LTV which was no fault of Fretz, but Luke was very good at keeping us updated along the way. It was wonderful meeting him in person the day we picked up our vehicle. He was friendly and professional and showed us all the bells and whistles. A wonderful experience. I would recommend this dealership. More
by DPMullen
Employees Worked With
Luke Wilson, Brian Strampel
April 26, 2022
Since the early 80s, I have had owned many RVs. The 4 transactions with Fretz were seamless and stress free. Their staff, Mary, Brian, Pete, Gary and a few names I can't remember are very laid bac The 4 transactions with Fretz were seamless and stress free. Their staff, Mary, Brian, Pete, Gary and a few names I can't remember are very laid back and easy going. I don't think I could have been moor satisfied. Steve K. PS: Hi Mary, we love our new rig! More
by Stephen kwechin
Employees Worked With
Mary Stevens , Pete Polloni, Gary Geib, Brian Strampel
April 06, 2022
This is my third RV from Fretz RV and we couldn't be happier. We recently we getting ready for a big trip to Florida and realized we had a propane leak! We called Fretz RV and their service team got u happier. We recently we getting ready for a big trip to Florida and realized we had a propane leak! We called Fretz RV and their service team got us in quickly. Turns out we had a critter chewed a propane line which could have been dangerous. Thankfully we were back on the road and headed on our way. More
by Jim R
Employees Worked With
Luke Wilson, Rachel Rapelje
April 06, 2022
I can not recommend this dealership! !! The sales people will say anything to get you to buy and once you do decide to purchase an rv you are considered on the hook and you will be put in !! The sales people will say anything to get you to buy and once you do decide to purchase an rv you are considered on the hook and you will be put in a long cue while the sales team tries to get other people to commit to an sale before finalizing your sale! A side note is they mark up all used rv 30k just to help you know! Please plan to spend the whole day there as a buyer. Just a major heads up, once you purchase an rv then the real fun begins if you actually need service.they will NOT keep you updated about your rv in any way, shape or form! communication is not in their vocabulary! I and many other consider it a black whole as they will get you in for service and tell you it will be 2 weeks. what they fail to say is the 2 weeks is just to figure out what is wrong. you will need to pickup and reschedule once they get parts and then they will have you bring back. then they will give you a pickup date that is always off by a min of 2 weeks. hopefully its not entering winter month as this will incur an additional $150 winterizing charge even though it was their delay. In conclusion they know they are the only game in town and could careless if you are upset or not as they can afford too not care if your a happy customer. I write this as someone who has dealt with them for a few years and wanted to at least give a heads up to future purchasers so they actually are aware of how they do business. More
by js3935174
Employees Worked With
sales and service
January 26, 2022
Can’t say enough about how impressed my wife and I were with everyone we dealt with at Fretz, especial Luke Wilson. Everyone made choosing, buying and learning about our new Winnebago Solis a pleasure. In with everyone we dealt with at Fretz, especial Luke Wilson. Everyone made choosing, buying and learning about our new Winnebago Solis a pleasure. In addition their inventory was so much more than anyone could want. More
by etchory
Employees Worked With
Luke Wilson, Brian Strampel, Andrew Long
January 20, 2022
Great selection, good prices, friendly personnel, & an excellent service department. I highly recommend Fretzrv.com, & have bought numerous Rv's there. excellent service department. I highly recommend Fretzrv.com, & have bought numerous Rv's there. More
by Gordon
Employees Worked With
Steve Fretz, Eric Fasci, Pete Polloni, Gary Geib, Rachel Rapelje
October 20, 2021
Buying an RV from Fretz RV was enjoyable experience. The staff was both friendly and professional. Pricing and trade-in offers are fair. Pete Polloni is a great salesman and Brian in the finance department staff was both friendly and professional. Pricing and trade-in offers are fair. Pete Polloni is a great salesman and Brian in the finance department made the paperwork a breeze. If you are looking for a new or used RV, I recommend visiting Fretz RV. More
by Mel W
Employees Worked With
Pete Polloni, Brian Strampel, Lisa Boyer
September 16, 2021
We saw a used 2019 Roadtrek Zion SRT online that we were interested in. The price seemed reasonable so we made an appointment and went to see it. A long drive for us. Luke was there waiting and spent 2 ho interested in. The price seemed reasonable so we made an appointment and went to see it. A long drive for us. Luke was there waiting and spent 2 hours with us. We made a deposit and set a date about a week away to pick it up. Pick up was smooth although one item wasn't repaired as promised and we were unable to test the macerating pump on black water as no RV dump was available. The RV was detailed well. Once again Luke spent ample time with us and answered all our questions. Brian the final paperwork person doesn't answer emails and just wanted to complete the transaction as fast as possible. We have taken the RV camping and so far it is meeting our expectations. Lisa sent us the title paperwork and everything went smoothly with NYSDMV, More
by Spike
Employees Worked With
Luke Wilson, Brian Strampel, Lisa Boyer
September 07, 2021
The sales people are like Keystone cops - ask a question and they'll tell you what they think you want to hear and when you point out that the answer doesn't make any sense or you know it's not true they ju and they'll tell you what they think you want to hear and when you point out that the answer doesn't make any sense or you know it's not true they just give you a runaround. The general manager Eric is a pompous arrogant xxx and tries to bully people. The owner Steve just doesn't care as long as he gets his money. BUT - the service guys are great! Very conscience and professional and friendly. I won't buy another RV from Fretz but if I need service I'll take my RV there. More
by Fulltimedave
Employees Worked With
Eric Fasci, Gary Geib, Jamie Custer, Bob Bodkin
