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Fretz RV
Souderton, PA
415 Reviews
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415 Reviews of Fretz RV
March 29, 2023
Purchasing from Fretz RV was a huge mistake! Just over 1 month ago I purchased a used Class A motorcoach form them. I had to wait a week to pick it up so they could have their service techs go Just over 1 month ago I purchased a used Class A motorcoach form them. I had to wait a week to pick it up so they could have their service techs go over it and make sure everything was in working order. After picking up the RV we found multiple problems with the RV from LG gauges not working, fans not working, the Converter not charging the Batteries, The Batteries them selves seem to be no good and won’t hold a charge, Etc. And worst of all the RV almost killed my family and I! We took the RV out for a quick trip up to Cabela’s and back. During the trip we hit a rough patch of road on 476. When we hit the rough road (at 70 mph) the dashboard started bouncing up and down and slamming down on the steering column. It was as if we were in a 9.0 earthquake. By the grace of God, I was able to regain control of the RV. I stopped by Fretz to explain what happened and was told to see their service department. I stopped in their service department with the list of issue I had found so far and told them about the Dashboard issue. The woman that I was referred to said that the dashboard issue would NOT be covered by the VERY expensive warrantee that I had purchased and said it would require a autobody technician or something to look at it. She suggested that I get some L brackets and try to secure the dashboard myself!!! Nearly 2 weeks later on the day of my appointment with service I called them to go over the issues and was pretty much told that most of the issue weren’t going to be covered. At that point I left a message for the service manager for him to call me so we could discuss what was going on. By the time he called me back later in the day (about 45 min before writing this review) I had cancelled the pointless appointment with their service department. When I spoke to the General Manager and explained a few of the issues and told him about the Dashboard issue that happened he basically told me that the dashboard is not something that they would have looked at or checked during the inspection!!!! I get that it wouldn’t have been something that would been easily caught but to give that kind of response to hearing that the vehicle they sold a customer almost KILLED THEM! I was so p!ss#d off after hearing that level of not giving a crap I ended up ending up hanging up. Personally, If I sold something that almost killed a family because of a major issue/defect I would care about it and not make excuses. More
by troyj1701
Employees Worked With
Eric Fasci, Joe Hooven
November 17, 2022
Joe H. , our salesperson at Fretz, was great! Very quick to answer or find answers to our questions about our Winnebago Micro Minnie Flx. Each department's , our salesperson at Fretz, was great! Very quick to answer or find answers to our questions about our Winnebago Micro Minnie Flx. Each department's representatives were thorough, professional and helpful. Overall a wonderful experience. More
by Aileen M.
Employees Worked With
Joe Hooven, Brian Strampel
November 14, 2022
Sales person was fantastic (Rich). He made such an effort to make sure we were happy with our purchase. Responded quickly to our needs. The service department was very slow to getting He made such an effort to make sure we were happy with our purchase. Responded quickly to our needs. The service department was very slow to getting back to us. Once we were there Pete was courteous and kept us informed of the progress. One problem they fixed didn't take and I'm still waiting for them to contact me back. Overall I would highly recommend Fretz RV. More
by Wetzelbe
Employees Worked With
Rick Hand
October 07, 2022
Great product. If you want to sign for a new camper and have the finance guy drop swear words in front of your family, contact Fretz RV. If you want to sign for a new camper and have the finance guy drop swear words in front of your family, contact Fretz RV. More
by Dupes
Employees Worked With
Eric Fasci, Brian Strampel
October 03, 2022
Buy with caution. Broken parts, dirty camper with other peoples belongings still in the camper delivered to me. Camper was never cleaned out by dealer. Found dog food, Broken parts, dirty camper with other peoples belongings still in the camper delivered to me. Camper was never cleaned out by dealer. Found dog food, gel pens, nail clippers on floors. We were lied to. Sales just wanted to make the sale. More
by Denisehleedom62
Employees Worked With
Brian Strampel
September 10, 2022
Great experience. We bought a lightly used Jayco, the negotiations were fair and they were able to prep it with our requests without issue. The repair shop was also We bought a lightly used Jayco, the negotiations were fair and they were able to prep it with our requests without issue. The repair shop was also able to fit us in snd get our WDH set up quickly so we could get on the road with our new camper and saved our vacation! More
by Rnlontz
Employees Worked With
Joe Hooven, Justin and Mark in Service , Andrew Long
September 08, 2022
Had a great experience buying our rv. Very professional and courteous. Mary Stevens was very knowledgeable and answered all our questions. Very professional and courteous. Mary Stevens was very knowledgeable and answered all our questions. More
by alvanhart
Employees Worked With
Mary Stevens
August 02, 2022
We were very pleased with the courteous and friendly service we received during our recent purchase of our Pleasure Way Lexor TS. Mark was extremely knowledgeable about the RV and really matched us up w service we received during our recent purchase of our Pleasure Way Lexor TS. Mark was extremely knowledgeable about the RV and really matched us up with the perfect vehicle. We are preparing for our first trip. Thanks to all at Fretz RV More
by Rosie & Kenny
Employees Worked With
Mark Phillips- salesman 5 stars, Brian Strampel
July 27, 2022
Steve, My name is Robert Gethard and purchased a Jayco 27 footer. First of all I can see why you have been in business for 75 years. Congratulations!!! First of all Mary my sales Lady was wonderful. As busy footer. First of all I can see why you have been in business for 75 years. Congratulations!!! First of all Mary my sales Lady was wonderful. As busy as you are she took the time and went over EVERYTHING we needed to know. I am 71 years old and have purchased many vehicles in my lifetime and have never dealt with a sales person as knowledgeable as Mary. She walked me through parts and got me everything i needed to start camping. Brian was very efficient with the closing of the loan and had just a great personality. It was like we new each other for years. Henry went out of his way to make sure I had everything I needed for the delivery on Thursday. Mark took the time to show me everything on how to hook up what seemingly was a complicated hitch and set up the blue tooth on my phone. You should be very proud of your staff for the wonderful service they give. In todays world that is rare. Continue doing what you are doing and I hope you can celebrate 100yrs. Thank you again for everything and I look forward to meeting you the next time I come down. Sincerely Bob Gethard/James my son who took out the loan. P.S. Please, show this email to those involved. More
by Robert G.
Employees Worked With
Brian Strampel
July 25, 2022
We purchased an LTV Unity from Fretz. The purchase process was easy and simple. No pressure. They suggested a few options to help reduce weight in the coach and we agreed. The delivery an The purchase process was easy and simple. No pressure. They suggested a few options to help reduce weight in the coach and we agreed. The delivery and pickup was easy and smooth. Our sales rep spent around 5 hours with us showing the systems. He gave us his cell phone number and helped us after hours to re-sync the key fobs while we were at a nearby campground More
by SibeHusky
Employees Worked With
Luke Wilson
