Fretz RV

Purchased new Jayco Jay Feather X19H Fretz was amazing to work with when purchasing our new Jayco. Rick Hand was great to work with. Rick Hand and Jim Hessler (service) both walked the RV Fretz was amazing to work with when purchasing our new Jayco. Rick Hand was great to work with. Rick Hand and Jim Hessler (service) both walked the RV with us in the pouring rain to make sure our RV was perfect for delivery. We would highly recommend Fretz's for your new or used RV! More

Great experience from browsing to buying We spent several hours over several days over several months looking at several class B's. Through all of our many visits with Mike and Pete at Fretz, We spent several hours over several days over several months looking at several class B's. Through all of our many visits with Mike and Pete at Fretz, we were not pushed. All of our questions were answered and more were welcomed. When we did buy, the process was streamlined and efficient. When we picked up our shiny, new RV, the orientation was similar to the shopping and buying processes. Instructions were thorough, questions were welcomed and answered. We were not hurried. We are very happy with our shopping and buying experience with Fretz RV. More

Great buying experience! This could have been difficult and confusing, but the whole team was so informative and patient, answered all of our questions and spent a long time This could have been difficult and confusing, but the whole team was so informative and patient, answered all of our questions and spent a long time showing us how everything works! They (mostly Rick) helped us find everything we needed in the store, with a nice rv buyer discount. 1.5 hours from home, but we would definitely go back for any sizeable purchase. More

Great experience at Fretz Luke and Brian were very helpful with the sale of a used camper And the camper I bought was in great shape at a great price! Luke and Brian were very helpful with the sale of a used camper And the camper I bought was in great shape at a great price! More

Great experience Our salesman don was very informative and knowledgeable as first time camper owners. Financing was quick and easy. It was also nice that they discoun Our salesman don was very informative and knowledgeable as first time camper owners. Financing was quick and easy. It was also nice that they discounted the purchase of supplies from their in house store. It was a great first experience! More

Great service Our experience was to rate. Bob was great as we looked at a number of different layouts and designs. He was always willing to go get "just one more Our experience was to rate. Bob was great as we looked at a number of different layouts and designs. He was always willing to go get "just one more set of keys". Picking up the vehicle was a piece of cake. Some reasonably simple paperwork and then we were off. More

JUST WONDERFUL THE INVENTORY AND SERVICE ARE GREAT, AS WELL AS THE BEAUTIFUL CAMPING STORE. BOB WAS SO HELPFUL AND PATIENT, AS I NEVER HAD ANY EXPERIENCE AT ALL WIT THE INVENTORY AND SERVICE ARE GREAT, AS WELL AS THE BEAUTIFUL CAMPING STORE. BOB WAS SO HELPFUL AND PATIENT, AS I NEVER HAD ANY EXPERIENCE AT ALL WITH RV'S. IT WAS SUCH A PLEASURE TO VISIT EVERY TIME. More

Fantastic experience Our experience with Al Papa at Fretz RV was nothing short of amazing from walking us around to look at all their 5th wheel trailers pulling them out s Our experience with Al Papa at Fretz RV was nothing short of amazing from walking us around to look at all their 5th wheel trailers pulling them out so we could look at each and every one of them and answering all of our questions including where to get lunch! Thanks to everyone at Fretz RV for a great experience More

Family Business Dedicated to Support You My wife and I purchased a new 2015 Jayco Precept motor coach from Fretz 18 months ago and they have proven themselves outstanding in terms of supporti My wife and I purchased a new 2015 Jayco Precept motor coach from Fretz 18 months ago and they have proven themselves outstanding in terms of supporting the sale, financing and dealing with the manufacturer in terms of support and documentation. However, it is the Service department that provides the essence of maintaining the RV lifestyle and Fretz service has been exceptional. Specifically, it is Rachel Rapelje who personifies the meaning of personal service and commitment to the customer. She goes beyond the call of duty to ensure that our RV is in perfect condition prior to our next trip and has always returned my calls while on the road to assist in trouble-shooting any camping anomaly. She truly represents the spirit of the Fretz organization while also maintaining the reputation of the RV manufacturer. In short, she is one of the key elements in sustaining your business and its relationships with customers. She is an outstanding asset! On the negative side, although your service staff are excellent craftsmen, the service department has eclipsed its capacity. Normally scheduled maintenance must be arranged far too long in advance. My recommendation is that this aspect of your business must be expanded to meet the demand or the demand will start to seek other resources, i.e., other RV dealerships. More

great experience Very thorough review of the vehicle. Took all the time we needed to answer our questions. Friendly and offered helpful suggestions as we became fami Very thorough review of the vehicle. Took all the time we needed to answer our questions. Friendly and offered helpful suggestions as we became familiar with our new vehicle. More