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Fretz RV
Souderton, PA
418 Reviews
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418 Reviews of Fretz RV
August 19, 2016
Great sales experience Great sales person. Al papa. No pressure. Went out of his way to get us a fast delivery. Fell we got a good value for our budget. Nice store to get Great sales person. Al papa. No pressure. Went out of his way to get us a fast delivery. Fell we got a good value for our budget. Nice store to get additional needs. More
by Dawn Pfeiffer Hammel
Employees Worked With
Al Papa, Brian Strampel
August 19, 2016
Poor quality product and not so good customer service experi Bought a new 2017 Crossroads from Fretz. Used the camper for the 1st time last week. Had a great time. Removed the original dealer review that I ha Bought a new 2017 Crossroads from Fretz. Used the camper for the 1st time last week. Had a great time. Removed the original dealer review that I had on here because it seems the dealer always follows up with comments defending their poor customer service. Had no problems with Luke, our salesman. More
by Paguy77
Employees Worked With
Luke Wilson, Brian Strampel, Jaz Shelton
August 18, 2016
Seamless and enjoyable process We just bought our first pop-up and had the pleasure of working with Rick Hand and Brian Strampel. Both were professional, thorough, and knowledgeabl We just bought our first pop-up and had the pleasure of working with Rick Hand and Brian Strampel. Both were professional, thorough, and knowledgeable in their areas. They answered any questions we had and found us the best camper to meet our budget and needs of our family. I would definitely recommend Fretz RV, whether you're a long-time camper or a newbie! More
by kratzie29
Employees Worked With
Rick Hand, Brian Strampel
August 11, 2016
Great Experience My wife and I purchased a Jayco 324BHTS. Everyone that we came in contact with at Fretz RV was friendly and very knowledgeable. Our salesperson, Al Pa My wife and I purchased a Jayco 324BHTS. Everyone that we came in contact with at Fretz RV was friendly and very knowledgeable. Our salesperson, Al Papa, took his time with us and answered all our questions/concerns. Financing was easy with no hassle thanks to Brian Strampel. It was worth the 2+ hour drive. We highly recommend Fretz RV. More
by dbracing
Employees Worked With
Al Papa, Brian Strampel
August 10, 2016
Buying a new travel trailer. I have to applaud Pete Pollini on how hard he worked to find the travel trailer that best the needs of our family. One visit to the dealership he gui I have to applaud Pete Pollini on how hard he worked to find the travel trailer that best the needs of our family. One visit to the dealership he guided me around to both of the off site Fretz storage lots to show me the different colors and the different layouts. I found Pete to be accessible when I needed him and friendly through the whole process. The night I took the camper to the storage lot I had a difficult time disconnecting the trailer from my truck. He came out after the dealership had closed to help me out. The buying process was smooth and simple and after a few rounds of negotiations we had an amicable deal. I would highly recommend Fretz RV. More
by Dustin Mott
Employees Worked With
Pete Polloni, Brian Strampel
August 07, 2016
beware only 90 days if done off season you lose UPDATE to original post below: Fair enough. I have also contacted crossroads. It is unfortunate that any issues in a brand new unit less than a yea UPDATE to original post below: Fair enough. I have also contacted crossroads. It is unfortunate that any issues in a brand new unit less than a year old and is not due to neglect or miss use is considered “goodwill”. For the speaker and LED lights again it is unfortunate that a brand new item is not covered for a year. Thank you for your offer, your facility is not convenient to be driving back and forth to for you might cover. I found a local place with a great reputation and better pricing on top. Have a wonderful day and would still come back to your dealership for purchase of a camper. Make sure your service is done in season. I had good dealings with Fretz RV for sales and my initial appointment with service. We dropped off our trailer for warranty work in November they kept it all winter to do the work and we picked it up in March (no big deal, we told them to keep it as longs as they needed it as long as we had it back by May). Three Trips later, two (2) of the warranty repairs were having the same problem (Outside speaker not working and LED light strip in awning had many lights out). We inquired at Fretz to see if they would cover these items since they were warranty repairs and failed again in less than a year. We were polite told no, 90 days parts and labor only. They were polite and I guess if that is there policy that is the policy. Customer service goes along way with me. I would pay more for good service, when you pick up a camper off season the unit will not even be used before the warranty period expires. I would not recommend Fretz service to anyone if you do need to use them I suggest it be in season so you can make sure the parts work and the labor was done correctly. More
by Jason
Employees Worked With
Jamie Custer
August 03, 2016
Plain and simple Rick Hand was easy to work with, he even answered my questions while he was on vacation. He was able to keep things simple and to the point. No sale Rick Hand was easy to work with, he even answered my questions while he was on vacation. He was able to keep things simple and to the point. No sales pitches, no gimmicks, no games. Brian Strampel was also great. He too kept things easy and simple and managed to keep me entertained while signing all the financial papers. A great experience overall. More
by Md123
Employees Worked With
Rick Hand, Brian Strampel
July 26, 2016
Great experience! Just purchased a Jay Feather 26BHSW from Fretz. They were very patient with me as I went back and forth between a few different models. They answered Just purchased a Jay Feather 26BHSW from Fretz. They were very patient with me as I went back and forth between a few different models. They answered all my questions and gave me a great price. I had a small part fall off after my second trip out with the trailer, and within a few hours of contacting them they ordered me a replacement part even though it wasn't "covered" under warranty. I can't recommend them enough. More
by Derboots
Employees Worked With
Mike Myers
July 07, 2016
We are happy campers! We purchased a New 2016 Jayco SLX. At first we were undecided on our camper purchase, slider, no slider. We went with no slider. Luke Wilson worked wi We purchased a New 2016 Jayco SLX. At first we were undecided on our camper purchase, slider, no slider. We went with no slider. Luke Wilson worked with us and was never pushy and he was very patient with our three young children who thoroughly tested every camper we stepped into. Luke and the financing department made the purchase very smooth. Every step was explained and we were satisfied. I would definitely recommend this dealership and Luke Wilson to a friend looking to purchase a camper. More
by JKutt
Employees Worked With
Luke Wilson
June 16, 2016
Good experience So far so good. The buying experience at Fretz has been good. Pete Polloni was pleasant to work with and knowledgeable. Their employees appear to be p So far so good. The buying experience at Fretz has been good. Pete Polloni was pleasant to work with and knowledgeable. Their employees appear to be pleased to work there which is a good sign. I believe they care about their customers and I think that will continue after the point of sale. More
by MCL/KJL
Employees Worked With
Pete Polloni, Brian Strampel
