Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Fretz RV
Souderton, PA
414 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Time
Service Communication
Filter Reviews by Keyword
By Type
414 Reviews of Fretz RV
September 24, 2018
Wonderful Experience Flew 900 miles form IL. to purchase Leasure Travel Motor home. Great experience with Peter Pollini and Brian. Great people to deal with. Beautiful Flew 900 miles form IL. to purchase Leasure Travel Motor home. Great experience with Peter Pollini and Brian. Great people to deal with. Beautiful RV! Highly recommend these guys! More
by Doc
Employees Worked With
Pete Polloni, Brian Strampel
September 10, 2018
Great experience Just stopped to look. Found a used travel trailer that really suited our needs. This was our first experience in purchasing a RV and couldn't have b Just stopped to look. Found a used travel trailer that really suited our needs. This was our first experience in purchasing a RV and couldn't have been treated nicer. They were very patient and informative throughout the process. Could be happier with the travel trailer or the sale. More
by Bob K
Employees Worked With
Pete Polloni, Brian Strampel
August 30, 2018
used Jayco Purchase Overall a very good experience. all our expectations were met. Our salesman (Pete) Was knowledgeable and helpful. Everyone was friendly and helpful an Overall a very good experience. all our expectations were met. Our salesman (Pete) Was knowledgeable and helpful. Everyone was friendly and helpful and made us feel welcome. More
by EV
Employees Worked With
Pete Polloni
August 19, 2018
Bad customer service This dealership was over 700 miles from home. I was initially happy, the salesman Luke Wilson was knowledgeable and helpful. No complaints with him or This dealership was over 700 miles from home. I was initially happy, the salesman Luke Wilson was knowledgeable and helpful. No complaints with him or the other employees of this company I dealt with. The issue arose when I was left stuck 2200 miles from home, on vacation, with an expired temporary plate. Included in my fees, not my request, was to have the RV register in my state. I was informed by the title department at Fretz that they couldn’t register because I was missing a change of address label on my license. I had it sent overnight to me only to find out, after several hours of phone calls, that the paperwork had never been filed and the label wasn’t needed with the power of attorney I had signed!! I then called the owner of the company Steve. I explained how I was 2200 miles from home, on vacation, trying to see my son that had been in the Middle East for 2 years and couldn’t move my RV due to the expired temporary plate. His comment, “ never heard of anyone getting pulled over for an expired tag”. Needless to say it only got worse with Steve. He went on to blame me for moving, my state’s DMV, and if I wanted compensation for the fees I paid, to get ahold of the company they hired to do the service. He was rude, arrogant, and suggested breaking the law. I have worked in customer service all of my life and this is the worst I have ever seen or experienced. I was never compensated for my fees, the money I spent for overnight mail or having to stay where I was for 10 days until my plates finally arrived. Although this company has some good employees, because of the owner, I would never recommend them or do business with Fretz again. More
by Ro2200
Employees Worked With
Luke Wilson, Lisa Boyer
August 17, 2018
Used Jayco Purchase We found an identical unit to the one we purchased at Fretz that was much closer to home. We chose to make the trip to Fretz because we immediately no We found an identical unit to the one we purchased at Fretz that was much closer to home. We chose to make the trip to Fretz because we immediately noticed a higher level of professionalism in the staff; both in their responsiveness to our calls and questions and their attitude that they were there to help us, not just looking for a commission. That extra driving was worth the effort to look at campers and to go back for the paperwork and sale. I would absolutely recommend that you give them an opportunity to help you find the camper you arte looking for. Thank you Fretz! More
by Eric Lints
Employees Worked With
Eric Fasci, Harris Walters
August 17, 2018
Return customers We've bought several campers at Fretz RV in the past 16 years. Our salesman, Mark Cain, was great to deal with and worked to find the right RV for We've bought several campers at Fretz RV in the past 16 years. Our salesman, Mark Cain, was great to deal with and worked to find the right RV for our needs. More
by LoveToCamp
Employees Worked With
Al Papa, Mark Cain
August 13, 2018
Fretz RV has the ability to make your RV plans happen We were introduced to Fretz RV at the Hershey Park RV Show Sept, 2017. The rig we wanted had to be ordered due to high demand. Very low pressure whi We were introduced to Fretz RV at the Hershey Park RV Show Sept, 2017. The rig we wanted had to be ordered due to high demand. Very low pressure which we appreciate. Our rig is brand new, so I have yet to experience Fretz service, however, I have no question they will honor all warranty items and get us back on the road as quickly as possible. More
by New2theGame
Employees Worked With
Eric Fasci, Rick Hand
August 12, 2018
Came back to Fretz after looking at other places We traveled hours to buy a Travel Trailer at Fretz recently. What a pleasant, comfortable experience that was! We didn't have any prior knowledge but We traveled hours to buy a Travel Trailer at Fretz recently. What a pleasant, comfortable experience that was! We didn't have any prior knowledge but Luckily, we had help from Allen Lusby who was gracious, knowledgeable and extremely insightful. Best of all, he never applied any undue pressures. We were treated very well by him. Without hesitations, we would recommend Fretz should you be in the market to shop for any RV. More
by GeeWhiz3365
Employees Worked With
Eric Fasci
August 05, 2018
Shopping We are in the early planning stage. We would like to test drive a Class C and a Unity LTV. I was told Saturdays are too busy to take test drives, so We are in the early planning stage. We would like to test drive a Class C and a Unity LTV. I was told Saturdays are too busy to take test drives, so we will try to arrange some day when the wife and I both have a week day off. Best regards, More
by Steve G
Employees Worked With
Bob Spack, Don Harpel Jr.
August 01, 2018
great to deal with Great experience from when I first wrnt to RV open house right through pick up today. Great tutorial to get me up and running. Thanks Luke!!! Great experience from when I first wrnt to RV open house right through pick up today. Great tutorial to get me up and running. Thanks Luke!!! More
by RV DEN
Employees Worked With
Luke Wilson, Brian Strampel
