Franklin Sussex Hyundai

honest,fair and handle everythin without meeting a lot of ot Bob Howlett became my sales man three years ago. He treated us fairly and did not need to take us to the sales manger, the credit manager to close a d Bob Howlett became my sales man three years ago. He treated us fairly and did not need to take us to the sales manger, the credit manager to close a deal. He also did not old back information of what we were entitled to (ie special offers,rebates etc.). This openness was not offered by other dealers in the area. Because of this our family has bought and leased a total of 6 cars from him in three years, i also must say that the service department, Bob Young and Karen Titus definitely cemented our relationship with this dealership by always taking care of us as though we were a family member.. More

Beware: Bait and switch After being told by their internet sales professional, Erin Lamb, that a specific vehicle I was interested in was in stock and making an appointment t After being told by their internet sales professional, Erin Lamb, that a specific vehicle I was interested in was in stock and making an appointment to come see it the next day, I drove 70 miles to test drive it and possibly purchase it. The confused sales team had no idea I was coming and ran around for a half hour trying to figure out where the vehicle was until they finally concluded that it has been sold the previous night. They made an attempt to interest me in another vehicle but gave up when I told them I wanted only the specific year and color that I came in to see. Weeks later, after being constantly contacted by Erin Lamb to come in and test drive, I checked their website to see that the vehicle that was supposedly sold was still listed as being in stock. I contacted the dealership under another email and had Charlie Cart confirm that the vehicle was indeed in stock and invited me in to see it. These people are running an obvious bait and switch operation or are the most incompetent group of workers in existence. Several emails to the general manager, Bill Snouffer, have gone unanswered. In addition, I still haven't received the $25 Walmart gift card I was supposed to receive for coming in to the dealership, which was the deal advertised on their website. More

Here we go again when I purchased my 2010 Santa Fe I got 'Gap Insurance' and was told that if I paid the vehicle off sooner than the 60 month loan, I would be refunded when I purchased my 2010 Santa Fe I got 'Gap Insurance' and was told that if I paid the vehicle off sooner than the 60 month loan, I would be refunded the unused portion of the premium, cannot get any response from the new sales manager on this matter. here we go again. Henry Hines ISSUE RESOLVED Henry Hines More

Excellent dealership!!!!! Craig was the best dealer that I have ever dealt with!!!!! I went to 4 different dealerships and NONE OF THEM TREATED ME LIKE HYUNDAI DID!!!! They mad Craig was the best dealer that I have ever dealt with!!!!! I went to 4 different dealerships and NONE OF THEM TREATED ME LIKE HYUNDAI DID!!!! They made it stress free in trading in my car and in the whole process!!!!! I will definately recommend this dealership to my family and friends!!!! More

Replace headlight I went to the service department to have a new headlight installed. While there, the dealer found that there was a recall on the car and fixed it righ I went to the service department to have a new headlight installed. While there, the dealer found that there was a recall on the car and fixed it right then. Great service. More

Great Car Shopping Experience We purchased two certified used vehicles at some of the best prices we could find. Erin went out of her way to provide us with more than fair prices o We purchased two certified used vehicles at some of the best prices we could find. Erin went out of her way to provide us with more than fair prices on our new vehicles, as well as our old trade-ins, without any pressure. My wife and I had an excellent experience and highly recommend Erin and Franklin Sussex Hyundai. More

Great service and expertise I was very happy with service very professional and helpful. Mark kept me updated on the diagnosis and made sure the service was completed on time. I was very happy with service very professional and helpful. Mark kept me updated on the diagnosis and made sure the service was completed on time. More

Good Service Experience I was greeted with a friendly welcome and waited for a routine vehicle service (multi-point check and oil change). I had an appointment so the wait t I was greeted with a friendly welcome and waited for a routine vehicle service (multi-point check and oil change). I had an appointment so the wait time of 1-1/2 hours was a little longer than I expected. Got the car back washed and vacuumed. Love that part of the service! More

Good experience Came in was greeted by a friendly employee , dropped my car off and within a couple of hours the problem on the ignition was fix . Came in was greeted by a friendly employee , dropped my car off and within a couple of hours the problem on the ignition was fix . More

Service while traveling We were traveling, had a problem and didn't have an appointment. Not only did you accommodate us, but you provided my husband transportation to and fr We were traveling, had a problem and didn't have an appointment. Not only did you accommodate us, but you provided my husband transportation to and from the hotel where we were staying. We truly appreciate the friendly service. Karin was extremely pleasant and helpful. Although we made it to Martha's Vineyard and then back to Florida, we still experienced the intermittent problem of the car not starting. We plan to contact our local (Melbourne, FL) dealer. Again we appreciate your fine service. More