Franklin Sussex Hyundai

Walk-In Service Karin is always a delight to work with. Although, at times, the turn around time for a walk in oil change can run an hour, Karin does her best to exp Karin is always a delight to work with. Although, at times, the turn around time for a walk in oil change can run an hour, Karin does her best to expedite the process. If this Hyundai dealership wants repeat service business they need to speed up simple service jobs, i.e. Oil Change. Otherwise, Hyundai owners will go elsewhere. More

Honest dealership, no games or gimmicks. Fair price. We went to Franklin-Sussex Hyundai over Memorial Day weekend to look for a used minivan. We were assisted by Erin Lamb, who was not pushy, but worked We went to Franklin-Sussex Hyundai over Memorial Day weekend to look for a used minivan. We were assisted by Erin Lamb, who was not pushy, but worked to find us a good car to fit our growing family. There was no pressure and after we reached a verbal agreement of terms, we went to financing to complete the purchase. After we got home that evening, we reviewed the contract and saw that although the payments were what we agreed on, the terms were a little different. We knew it was already signed and it was our own fault for not reading it closer. However a few days later we called Erin about spare key and mentioned the descrepency, she advised us to come in and meet with her sales manager. We were still skeptical whether anything could be changed after contract was signed, however to our surprise, they re-wrote a new contract with terms we had discussed with Erin and we saved an additional $1500. It was terrific and we couldn't believe the honesty and fairness they displayed throughout. Franklin-Sussex Hyundai is an honest, professional dealership and we plan to return next time we need a new or used vehicle. More

Outstanding I have purchased well over 25 new cars in my lifetime. However, no experience matches my experience At franklin sussex Hyundai, Craig was courteous, a I have purchased well over 25 new cars in my lifetime. However, no experience matches my experience At franklin sussex Hyundai, Craig was courteous, and paid close attention to my needs. He showed me 3 different models and trim levels And allowed me to pick the one of my choice and not the most expensive of options. Lou in finance was straight forward and didn't try to upsell me on anything post purchase. Karin in service, is prompt and professional. Bravo all around. Thanks Craig Lou and Karin! More

Thank you I drive roughly 100 miles a day with frequent stops, no time for a starter to fail. Within 5 minutes of calling was told I could bring car in that nig I drive roughly 100 miles a day with frequent stops, no time for a starter to fail. Within 5 minutes of calling was told I could bring car in that night and have it back the next day, and that it was likely covered by warranty (actually covered by recall). From first call to driving away I was very pleased (and relieved) with the experience. No other place I called would look at the car for at least 4-5 days. More

Front end clicking fixed I had a front end clicking I thought it was the axle but it was a O ring behind the rotor and on the axle.They fixed it no problem. I also had a rear I had a front end clicking I thought it was the axle but it was a O ring behind the rotor and on the axle.They fixed it no problem. I also had a rear brake issue, that they fixed for a smallprice.Brake pads were too tight in cradle,they lubed it and put it back together in no time. More

A great experience After reviewing the sales contract for the car I purchased, I realized a discrepancy between the sticker price in the window and the price on the sale After reviewing the sales contract for the car I purchased, I realized a discrepancy between the sticker price in the window and the price on the sales contract. I contacted the dealership and they quickly resolved the discrepancy to my satisfaction. I WILL definitely return to Franklin Sussex Hyundai as a repeat customer. In my opinion, they truly care about customer satisfaction and want the customer to feel good about the purchase they made. More

Service visit on 5/31/14 My experience at Sussex Hyundai is always a pleasant one. The staff is always friendly, helpful and, informative. I have no desire to take my vehicl My experience at Sussex Hyundai is always a pleasant one. The staff is always friendly, helpful and, informative. I have no desire to take my vehicle anywhere else. More

Trail of the Car Was a warm and sunny day, in Sussex New Jersey, and I was on a mission. To find a good car at a price I could afford. Half the battle is finding a g Was a warm and sunny day, in Sussex New Jersey, and I was on a mission. To find a good car at a price I could afford. Half the battle is finding a good sales professional that I could work with. I found that person in Erin Lamb. Don't mind telling you, took an hour to drive to Franklin Sussex Hyundai and all afternoon to complete the paper work. However, I'm very pleased with my 2011 Tucson. It was deffinately worth the trip! Also, on final inspection, found a parking lamp and marker lamp burned out. Erin didn't hesitate to have "service" pull the car in and change burned out bulbs. No "hemming and hawing" just "Get er' Done"!! That's what it's all about! Glenn Roth, Great Meadows, NJ More

Bob was so helpful and accommodating. He made sure all my needs were satisfied. Everyone at the dealership was very friendly. I would recommend Bob and the rest of the dealership to anyone looking for a g my needs were satisfied. Everyone at the dealership was very friendly. I would recommend Bob and the rest of the dealership to anyone looking for a great car at a great price with even better people. More