Franklin Ford

Franklin Ford provide outstanding customer service - drop off is drive in and pick up is delivered to your from the lot when you arrive, Their work is exceptional and the vehicle is always clean on pickup. off is drive in and pick up is delivered to your from the lot when you arrive, Their work is exceptional and the vehicle is always clean on pickup. More

I was very happy with the professionalism from Ken in the service department. When I called to get my vehicle in for oil change and tires rotated, Ken got me right in on the day and time I was looking for. M service department. When I called to get my vehicle in for oil change and tires rotated, Ken got me right in on the day and time I was looking for. My car was left clean and the job was done in record time. More

Good service, quick response. Internet service manager is active and responsive. Process was fairly quick and easy. Location is good, close to 495, only about a mile or so off 495. active and responsive. Process was fairly quick and easy. Location is good, close to 495, only about a mile or so off 495. More

Came in for a scheduled oil change and multi-point inspection. Right rear tire soft as well. Service advisor Ed Murphy greeted me as I stepped out of my car in service department. He indicated cost o inspection. Right rear tire soft as well. Service advisor Ed Murphy greeted me as I stepped out of my car in service department. He indicated cost of services to be done and directed me to waiting area. Noah Rau completed work on my car and I was on my way in a little over an hour. Satisfied with my service experience again. More

This is my 7th vehicle from Franklin Ford over the years. Never had a bad time-always very professional. Great experience dealing with Sergey Fedosov. years. Never had a bad time-always very professional. Great experience dealing with Sergey Fedosov. More

Moved here from the West coast and went in search of a new dealer. Wow, not many good choices out there had some horrific experiences looking for one! Went the online route and Joe was quick to respond ba new dealer. Wow, not many good choices out there had some horrific experiences looking for one! Went the online route and Joe was quick to respond back and really understood what our expectations were. Everything went smoothly after that. He and his team executed the transactions beautifully and were prompt in completing.None of that antiquated style of you waiting around wondering whats happening, wear you down all day, number mumbo jumbo, you ain't leaving here without buyin a car, bait n switch you see. franklin Ford is the best choice you could make in New England for a Ford dealer. Such a pleasant experience it makes it so you cant wait to go back and buy another! More

I was pleased with all the service I have received so far at Franklin Ford. Everyone has been friendly and professional. I would definitely recommend them. at Franklin Ford. Everyone has been friendly and professional. I would definitely recommend them. More

Brought the vehicle in for its 35,000 mile service. Easy to make an appointment in a reasonable amount of time. Service consultant, Mike, very friendly and cooperative. Also very informative. to make an appointment in a reasonable amount of time. Service consultant, Mike, very friendly and cooperative. Also very informative. More

Terrible experience at this dealership. They had the car I wanted at the price I wanted and it happened to be CPO, so I purchased it. I told them 3 times to only run my credit only run my credit once, they I wanted at the price I wanted and it happened to be CPO, so I purchased it. I told them 3 times to only run my credit only run my credit once, they ran it multiple times anyway. At the time of the purchase I had a baby on the way and needed a reliable car. 30 days after I was stranded 100 miles away at 4am when the car was over heating. Service dept said the hose had a slow leak that had been an issue since before I purchased the vehicle. 5 months after the purchase and the car is making an awful noise. Need to get the fly wheel replaced, I am now out of a car for the next couple of days. I am now stranded for multiple days with no vehicle and a new born at home. I wouldn't recommend getting a car from this place if they were giving them away for free. I will say that the Service department is the only redeeming quality of this place. More

ford parts Bought a bedliner for my new truck. Parts man was very helpfull and gave me a great price. Order arrived on time and they even loaded on my truck at p Bought a bedliner for my new truck. Parts man was very helpfull and gave me a great price. Order arrived on time and they even loaded on my truck at pickup. More