Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Franklin Ford
Franklin, MA
218 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
218 Reviews of Franklin Ford
October 01, 2020
Terrible experience at this dealership. They had the car I wanted at the price I wanted and it happened to be CPO, so I purchased it. I told them 3 times to only run my credit only run my credit once, they I wanted at the price I wanted and it happened to be CPO, so I purchased it. I told them 3 times to only run my credit only run my credit once, they ran it multiple times anyway. At the time of the purchase I had a baby on the way and needed a reliable car. 30 days after I was stranded 100 miles away at 4am when the car was over heating. Service dept said the hose had a slow leak that had been an issue since before I purchased the vehicle. 5 months after the purchase and the car is making an awful noise. Need to get the fly wheel replaced, I am now out of a car for the next couple of days. I am now stranded for multiple days with no vehicle and a new born at home. I wouldn't recommend getting a car from this place if they were giving them away for free. I will say that the Service department is the only redeeming quality of this place. More
by thomsi
Employees Worked With
Ron Sitcawich
May 13, 2020
ford parts Bought a bedliner for my new truck. Parts man was very helpfull and gave me a great price. Order arrived on time and they even loaded on my truck at p Bought a bedliner for my new truck. Parts man was very helpfull and gave me a great price. Order arrived on time and they even loaded on my truck at pickup. More
by LeoG
Employees Worked With
Parts deptment
March 04, 2020
Sold me a Ford Escape with massive scratches on the roof. I want to say that my salesman Dave took great care to make sure the sale of my car went smoothly. I took my new car home feeling really good about m I want to say that my salesman Dave took great care to make sure the sale of my car went smoothly. I took my new car home feeling really good about my purchase. I visited with a friend who has an elevated deck and it was there that I looked down and saw that the roof of my car had scratches all over it. The dealership refused to take care of it. The management team tried to tell me that they did not do this. It was an outright lie. This sealed the deal for me. I am currently looking to purchase another Ford Escape and you couldn’t pay me to go back to these crooks. I repeat that my sales person did his best but I never thought I would have to bring a ladder with me to purchase a car. It was detailed so the service center knew that those scratches were there. More
by fayinwesternmass
Employees Worked With
Ron Sitcawich
August 05, 2019
So friendly and kind no pressure My wife and I bought a vehicle off Dave R he was awesome no pressure show my wife everything in the vehicle and how it works definetly recommend Dave My wife and I bought a vehicle off Dave R he was awesome no pressure show my wife everything in the vehicle and how it works definetly recommend Dave . More
by happy couple 2019
Employees Worked With
Dave , Dan < David
August 02, 2019
After a recall repair car motor is junk. I took my 2014 Ford Escape in for a recall on the coolant sensor. Ran fine fo a while then check coolant light came on had it checked at my local gas I took my 2014 Ford Escape in for a recall on the coolant sensor. Ran fine fo a while then check coolant light came on had it checked at my local gas station. Warning went off . Weeks later I had another warning. Took it back to Franklin Ford to be looked at ,they replaced a plug ,had them check on fluid light .they said it was fine the next day it came back on went back to them and they said leave it . After a few days they told me the motor was gone , the next day said it was fine they were going to drive it after getting a bubble out of the line. These morons now say the motor is junk again. They don’t know what they are doing they did not bleed the line long enough when they did the initial repair. After2 weeks of being without a car, no loaners are ever available, I have no car and no acknowledgement of wrong doing from Ford. More
by KB19
Employees Worked With
Repair staff
July 15, 2019
Horrific experience!!!! Brand new F-150 broke down and towed to the nearest dealer (Franklin Ford). They were NOT helpful, then claimed it wasn't under warranty. Had to hav Brand new F-150 broke down and towed to the nearest dealer (Franklin Ford). They were NOT helpful, then claimed it wasn't under warranty. Had to have it towed to another Ford Dealer to get it fixed. They were so mean my wife was in tears when we left. NOT CUSTOMER FOCUSED!!!!!!!!! NEVER EVER GOING BACK!! More
by Loveless
Employees Worked With
Mike Shiflett
May 15, 2019
Like New Explorer Happened to be looking at the website for a new work truck and browsed the SUV inventory as I needed one. Bob called right back with a "like new" 2011 Happened to be looking at the website for a new work truck and browsed the SUV inventory as I needed one. Bob called right back with a "like new" 2011 Explorer. At first I was apprehensive but one look and I was sold. Brought the car to my mechanic and he could not believe how nice the car was. Low mileage, new tires, well kept and a FULL tank of gas. The original owners were meticulous with this car. I lucked out and got a great car for a great price. More
by JM
Employees Worked With
Bob Breen, Richie Breen
April 11, 2019
Great Experience! I had a fantastic purchasing experience at Franklin Ford. Ron was great to work with. They honored the price quoted in my email exchange with no sur I had a fantastic purchasing experience at Franklin Ford. Ron was great to work with. They honored the price quoted in my email exchange with no surprises or hidden fees when it was time to sign the deal. I was also pleasantly surprised at the amount they gave me for my trade. I would highly recommend this dealership if you want a good deal, friendly staff, and a none of they typical games some dealers play. More
by JM
Employees Worked With
Ron Sitcawich
February 25, 2019
Lack of Communication They had my work van since January 17th. I got a rental for work through my company's fleet services. I just picked up my work van today (2/25) And it They had my work van since January 17th. I got a rental for work through my company's fleet services. I just picked up my work van today (2/25) And it has not been repaired. I repeat, it has NOT been repaired. They have had it all these weeks and still didn't fix it. I told the mechanic when I dropped it off, that I was having to get a jump-start every Monday because the radio would turn itself on and drain the battery over the weekend. Do you THINK that they looked at the radio first? NO. They ran diagnostic tests. And then did nothing further because, "the technician was sick" or "the technician was on vacation" for weeks. Only just last week- during one of MY calls TO them- they told me that they found the problem! They found that the radio had a short in it!!! Wow! Imagine if they'd only listened to me back in January? They had to order a new radio. It's on backorder. OF COURSE IT IS. He wanted to keep my work van for at least another week. Are you kidding me? I don't want to get in trouble with my employer for having had that rental SUV for 6 weeks as it is!! I just took the xxxx work van back with no radio because they pulled the fuse out. Also, they would never, ever return my calls. I would leave a message with the service department only to have to call them again a couple days later and leave another one. Once in a while, I WOULD get to talk to a service person. I am done with them. More
by Macca1fan
Employees Worked With
Eddie, Mike
September 20, 2018
Family Feel Thank you for making my family feel like yours! Had an incredible experience with completely up front pricing and negotiations. Thank you Scott for h Thank you for making my family feel like yours! Had an incredible experience with completely up front pricing and negotiations. Thank you Scott for helping my family get into something that was right for us. More
by MKoneval
Employees Worked With
Scott Madelans
