Franklin Ford

Mike did his best to get me in and out so I would not be to late for work. to late for work. More

Took my car in for service took them 3 days to look at it without a call. When I called them on a Friday they said it was being diagnosed so I called Monday afternoon and was told still hasn’t been looked at without a call. When I called them on a Friday they said it was being diagnosed so I called Monday afternoon and was told still hasn’t been looked at. They final looked at the car for an hour and told me they took 2.5 hours on it. I showed them the timeline on my phone that they couldn’t have worked 2.5 hours and all I got was sorry. This place is a complete joke. Nothing but lies More

Easy in and out. Work done as expected and timely.All Easy in and out. Work done as expected and timely. All good all good all good Easy in and out. Work done as expected and timely. All good all good all good More

We had a terrible experience with the service department. Brought my 2018 F250 with 33k miles as it was shaking uncontrollably when traveling at 45-60 mph and hitting a bump. I am now having the same issue Brought my 2018 F250 with 33k miles as it was shaking uncontrollably when traveling at 45-60 mph and hitting a bump. I am now having the same issue at 36K miles and they are stating it is now a different issue and is not related to the issue they fixed when it was under warranty. Awful experience and will be picking up my truck to have it serviced else where. More

I recently purchased a Ford Mustang Mach-E from Franklin Ford in Franklin, MA. The car is amazing and I had a great experience working with Franklin Ford both during the purchase and afterwards. There was Ford in Franklin, MA. The car is amazing and I had a great experience working with Franklin Ford both during the purchase and afterwards. There was a slight problem with the vehicle several weeks after picking up the car but Franklin Ford helped me to to coordinate all of the details and fix the problem. I highly recommend them! More

Although the car we purchased from Franklin Ford was not a Ford , the dealership stood behind the car when we experienced an problem with the car that could not have been foreseen. I would recommend this de a Ford , the dealership stood behind the car when we experienced an problem with the car that could not have been foreseen. I would recommend this dealership to anyone. More

Everyone was great. I was happy with what I got for my trade in. We love the new vehicle. We would definitely go to Franklin Ford again. trade in. We love the new vehicle. We would definitely go to Franklin Ford again. More

Eric went out of his way and secured a truck for me from another dealership that was the correct fit for our need. The process was quick and efficient. Thank you Eric. another dealership that was the correct fit for our need. The process was quick and efficient. Thank you Eric. More

Ian went out of his way to find me the truck I wanted and my salesman Dave was was a pleasure to work with. This was not your typical car dealership experience. I highly recommend this place. my salesman Dave was was a pleasure to work with. This was not your typical car dealership experience. I highly recommend this place. More

Did a great job like always and everyone is very nice Fast service and fixed right Truck was clean when picked up. Very happy. Great price Fast service and fixed right Truck was clean when picked up. Very happy. Great price More