Franklin Ford

Ian went out of his way to find me the truck I wanted and my salesman Dave was was a pleasure to work with. This was not your typical car dealership experience. I highly recommend this place. my salesman Dave was was a pleasure to work with. This was not your typical car dealership experience. I highly recommend this place. More

Did a great job like always and everyone is very nice Fast service and fixed right Truck was clean when picked up. Very happy. Great price Fast service and fixed right Truck was clean when picked up. Very happy. Great price More

Franklin Ford provide outstanding customer service - drop off is drive in and pick up is delivered to your from the lot when you arrive, Their work is exceptional and the vehicle is always clean on pickup. off is drive in and pick up is delivered to your from the lot when you arrive, Their work is exceptional and the vehicle is always clean on pickup. More

I was very happy with the professionalism from Ken in the service department. When I called to get my vehicle in for oil change and tires rotated, Ken got me right in on the day and time I was looking for. M service department. When I called to get my vehicle in for oil change and tires rotated, Ken got me right in on the day and time I was looking for. My car was left clean and the job was done in record time. More

Good service, quick response. Internet service manager is active and responsive. Process was fairly quick and easy. Location is good, close to 495, only about a mile or so off 495. active and responsive. Process was fairly quick and easy. Location is good, close to 495, only about a mile or so off 495. More

Came in for a scheduled oil change and multi-point inspection. Right rear tire soft as well. Service advisor Ed Murphy greeted me as I stepped out of my car in service department. He indicated cost o inspection. Right rear tire soft as well. Service advisor Ed Murphy greeted me as I stepped out of my car in service department. He indicated cost of services to be done and directed me to waiting area. Noah Rau completed work on my car and I was on my way in a little over an hour. Satisfied with my service experience again. More

This is my 7th vehicle from Franklin Ford over the years. Never had a bad time-always very professional. Great experience dealing with Sergey Fedosov. years. Never had a bad time-always very professional. Great experience dealing with Sergey Fedosov. More

Moved here from the West coast and went in search of a new dealer. Wow, not many good choices out there had some horrific experiences looking for one! Went the online route and Joe was quick to respond ba new dealer. Wow, not many good choices out there had some horrific experiences looking for one! Went the online route and Joe was quick to respond back and really understood what our expectations were. Everything went smoothly after that. He and his team executed the transactions beautifully and were prompt in completing.None of that antiquated style of you waiting around wondering whats happening, wear you down all day, number mumbo jumbo, you ain't leaving here without buyin a car, bait n switch you see. franklin Ford is the best choice you could make in New England for a Ford dealer. Such a pleasant experience it makes it so you cant wait to go back and buy another! More

I was pleased with all the service I have received so far at Franklin Ford. Everyone has been friendly and professional. I would definitely recommend them. at Franklin Ford. Everyone has been friendly and professional. I would definitely recommend them. More

Brought the vehicle in for its 35,000 mile service. Easy to make an appointment in a reasonable amount of time. Service consultant, Mike, very friendly and cooperative. Also very informative. to make an appointment in a reasonable amount of time. Service consultant, Mike, very friendly and cooperative. Also very informative. More