Franklin Ford

Franklin Ford is truly a class organization from top to bottom. My wife and I were in the 'just looking' stage of the purchase of a new truck for myself and started our search at Franklin Ford. We, honestl bottom. My wife and I were in the 'just looking' stage of the purchase of a new truck for myself and started our search at Franklin Ford. We, honestly, never had to look any further. In our initial visit to Franklin Ford, we were met by the Owner, Barry Madden, who took a substantial amount of time making us feel comfortable before introducing us to the Sales Manager Chris Gendreau. Chris added his welcoming wishes as well and then turned us over to Salesman Rob Brown. Rob listened to our concerns and then asked us if we would like to take a ride in one of their Ranger XLT's that he felt after talking with the two of us might be the truck that would fit our family's needs and still be fiscally prudent for us. I loved the way the Ranger handled and on the ride Rob and I talked talked about everything else, but price. He then told my wife and I to take the Ranger out on the highway, look it over and test it out. Now the one thing I hate more than anything else is the posturing and back and forth negotiating that occurs at most dealerships. It never happened in my dealing with Franklin Ford. After I returned to the dealership, I explained to Rob what I could afford and that if Franklin Ford could meet my price then they have themselves a deal. Franklin Ford not only met my price, but came in under - that right I said under! We agreed to the purchase of the Ranger right then and there. Rob said that he would have the vehicle ready for us in two days and it was. We drove away that evening very happy and satisfied customers. We have had occasion to visit Franklin Ford's Service Department twice to date and have been equally impressed. I know it sounds too good to be true, but the experience I had at Franklin Ford was above board from start to finish. My three daughters all drive as well and I promise you that after my experience at Franklin Ford, my family and I will never buy a vehicle anywhere else. Thank you Barry and staff! You have one very loyal family who can't thank you enough for making our experience so positive. You guys are the best! The Murphy family More

Very professional sales department. Customer centered at all times. Ford Motor Company has been affiliated with this location for over 50 years. Franklin Ford's shared values are, integrity, customer care, all times. Ford Motor Company has been affiliated with this location for over 50 years. Franklin Ford's shared values are, integrity, customer care, accountability, respect and excellence. Great prices and friendly staff. More

very professiional, no non-sense. Great to work with. They even delivered it to me. Parking lot could use some new pavement. Maybe a soda machine too. They even delivered it to me. Parking lot could use some new pavement. Maybe a soda machine too. More

I couldn't agree more with the other consumer review of Franklin Ford. After being in the market for a Chevy Avalanche I saw one posted on CARS.COM from Franklin Ford for what seemed like a very reasonable Franklin Ford. After being in the market for a Chevy Avalanche I saw one posted on CARS.COM from Franklin Ford for what seemed like a very reasonable price given the relatively high miles (75K+). Well after wasting time driving the 1 1/2 hours down there I was informed the price posted online was the price AFTER $3500 cash or trade. This is a VERY DECEPTIVE practice and is illegal and fraudulent advertising in many states. This is exactly the type of scummy sales tactic that requires a site like Dealer Rater. I would NEVER EVER EVER buy a vehicle from them. Disgrace. More

Buyer beware! Franklin ford may be a family business but it is not run like one. They institute high pressure sales tactics to close sales that are not in the customers favor. I went there recently to pur it is not run like one. They institute high pressure sales tactics to close sales that are not in the customers favor. I went there recently to purchase a vehicle, and I felt forced and pressured through the entire transaction. My experience was so unpleasant I filed a complaint with the Better Business Bureau. Their prices online are about $3500 less than their prices at the dealership. I would never do business with Franklin ford again. More