Franklin Ford

Sold me a Ford Escape with massive scratches on the roof. I want to say that my salesman Dave took great care to make sure the sale of my car went smoothly. I took my new car home feeling really good about m I want to say that my salesman Dave took great care to make sure the sale of my car went smoothly. I took my new car home feeling really good about my purchase. I visited with a friend who has an elevated deck and it was there that I looked down and saw that the roof of my car had scratches all over it. The dealership refused to take care of it. The management team tried to tell me that they did not do this. It was an outright lie. This sealed the deal for me. I am currently looking to purchase another Ford Escape and you couldn’t pay me to go back to these crooks. I repeat that my sales person did his best but I never thought I would have to bring a ladder with me to purchase a car. It was detailed so the service center knew that those scratches were there. More

So friendly and kind no pressure My wife and I bought a vehicle off Dave R he was awesome no pressure show my wife everything in the vehicle and how it works definetly recommend Dave My wife and I bought a vehicle off Dave R he was awesome no pressure show my wife everything in the vehicle and how it works definetly recommend Dave . More

Like New Explorer Happened to be looking at the website for a new work truck and browsed the SUV inventory as I needed one. Bob called right back with a "like new" 2011 Happened to be looking at the website for a new work truck and browsed the SUV inventory as I needed one. Bob called right back with a "like new" 2011 Explorer. At first I was apprehensive but one look and I was sold. Brought the car to my mechanic and he could not believe how nice the car was. Low mileage, new tires, well kept and a FULL tank of gas. The original owners were meticulous with this car. I lucked out and got a great car for a great price. More

Great Experience! I had a fantastic purchasing experience at Franklin Ford. Ron was great to work with. They honored the price quoted in my email exchange with no sur I had a fantastic purchasing experience at Franklin Ford. Ron was great to work with. They honored the price quoted in my email exchange with no surprises or hidden fees when it was time to sign the deal. I was also pleasantly surprised at the amount they gave me for my trade. I would highly recommend this dealership if you want a good deal, friendly staff, and a none of they typical games some dealers play. More

Lack of Communication They had my work van since January 17th. I got a rental for work through my company's fleet services. I just picked up my work van today (2/25) And it They had my work van since January 17th. I got a rental for work through my company's fleet services. I just picked up my work van today (2/25) And it has not been repaired. I repeat, it has NOT been repaired. They have had it all these weeks and still didn't fix it. I told the mechanic when I dropped it off, that I was having to get a jump-start every Monday because the radio would turn itself on and drain the battery over the weekend. Do you THINK that they looked at the radio first? NO. They ran diagnostic tests. And then did nothing further because, "the technician was sick" or "the technician was on vacation" for weeks. Only just last week- during one of MY calls TO them- they told me that they found the problem! They found that the radio had a short in it!!! Wow! Imagine if they'd only listened to me back in January? They had to order a new radio. It's on backorder. OF COURSE IT IS. He wanted to keep my work van for at least another week. Are you kidding me? I don't want to get in trouble with my employer for having had that rental SUV for 6 weeks as it is!! I just took the xxxx work van back with no radio because they pulled the fuse out. Also, they would never, ever return my calls. I would leave a message with the service department only to have to call them again a couple days later and leave another one. Once in a while, I WOULD get to talk to a service person. I am done with them. More

Family Feel Thank you for making my family feel like yours! Had an incredible experience with completely up front pricing and negotiations. Thank you Scott for h Thank you for making my family feel like yours! Had an incredible experience with completely up front pricing and negotiations. Thank you Scott for helping my family get into something that was right for us. More

Great First Leasing Experience! Ron made the entire leasing process very comfortable and without confusion or stress. He is extremely personable and down to earth, I never felt like Ron made the entire leasing process very comfortable and without confusion or stress. He is extremely personable and down to earth, I never felt like he was forcing the sale on me or trying to cheat me on the deal. Ron was very knowledgable and I trusted that he always had my best interest in mind. His friendliness made the whole sale very pleasant and I couldn't be happier with my new vehicle! Thank you! More

Great buying experience Dave was very knowledgeable and helped me find a car with the features I was looking for quickly! I highly recommend the dealership and getting help f Dave was very knowledgeable and helped me find a car with the features I was looking for quickly! I highly recommend the dealership and getting help from Dave to anyone. More