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Franklin Ford
Franklin, MA
226 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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226 Reviews of Franklin Ford
December 29, 2017
Poor Customer service on Recall Notice I called the service Department to ask about getting my 2016 Ford F150 fixed for a door latch recall. The women in the service department was very rud I called the service Department to ask about getting my 2016 Ford F150 fixed for a door latch recall. The women in the service department was very rude, She told me to go back and read the recall notice. She said they are not responsible until Ford has enough parts. She offer nothing in terms of information on when this would happen. I told her the my doors will not close and have opened while driving. She said again read the recall notice. Well the Recall notice says "If your vehicle exhibits symptoms of a door will not open, a door will not close, or a door opens while driving, immediately contact your dealer and request a service appointment for a recall relating to Safety recall 17S33" I told the service department that my truck was exhibiting these symptoms. She would not help, she was rude, and said to read the recall notice. I now have a truck I can not use, I do not feel safe driving with my kids in the vehicle. I do not recommend the dealership. Buyi9ng a truck is one thing, if they can not provide the service or follow the recall notice themselves what is the point of doing business with them. I do not recommend this dealer. More
by Geomike
Employees Worked With
Ron Sitcawich
December 20, 2017
Only good experiences with Franklin Ford Service and Sales I have only had good experiences with Franklin Ford service and sales. The service department has always done right by me - taking good care of my ca I have only had good experiences with Franklin Ford service and sales. The service department has always done right by me - taking good care of my car and treating me well. Everyone is friendly and helpful whether I have a scheduled appointment or something came up suddenly (like the nail in my tire last week). They took great care of me, fixed my car quickly and I think their prices are very fair. I am a single mom on a tight budget - so my used Ford Focus (which I bought at Franklin Ford) has been great. I will buy another Ford and I will remain a customer of Franklin Ford. More
by Emily A.
Employees Worked With
Mike in service (I think there's more than one, but they're both great)
November 09, 2017
Stay Away from Service Time management is certainly not a skill found anywhere at Franklin Ford. They give you a completely false time frame as to when your vehicle will be Time management is certainly not a skill found anywhere at Franklin Ford. They give you a completely false time frame as to when your vehicle will be ready and basically kidnap your vehicle for, if you're lucky, until they "get to it." The last two times I have had repairs done under warranty (and after purchasing the service contract when I bought the vehicle from Franklin Ford), they have given me a time frame of "it'll be ready this afternoon" after dropping it off either the night before or first thing in the morning. Never happens. Once I drop off the vehicle, radio silence commences. The only way to find out if your vehicle has an update is to be proactive and call them. And they won't even touch your car until you start calling and complaining about the wait. The most recent experience had me drop off the vehicle first thing in the morning. I was told that within an hour, I would get a diagnosis of the problem and then I would be called to figure out the next steps. Four hours later, I called to see what was going on, and they hadn't even TOUCHED the car yet. I then asked if it would still be ready at the end of the day, they couldn't give me an answer. I then called at the end of the day to get an update and was told "oh, we haven't started the repairs yet because it will take at least 4 hours to do and it's near the end of our day. We'll do it first thing in the morning." Do these people really think that we can go two full days without a car just because they don't know how to manage their time efficiently? I didn't end up getting my car back until the end of the SECOND full day on the lot. If the repairs were going to take two days, then set a realistic expectation. Tell me when you diagnose the problem. But when you say you're going to start the diagnosis at 8 a.m., don't touch the car until 1 p.m. and then don't contact the owner until they call you at 4 p.m., don't expect a happy customer. I will be bringing my complaints through any and every channel possible to make sure these people understand that you cannot kidnap a vehicle, give a false expected time of completion and not deliver on your most basic promises. More
by carguy559
Employees Worked With
Entire service department
August 20, 2017
They lie I bought a car and had a hitch put on which was improperly installed by their 3rd party. The Gm and the saleperson promised the car would be fixed by I bought a car and had a hitch put on which was improperly installed by their 3rd party. The Gm and the saleperson promised the car would be fixed by their mechanic's (ford) and not back at the 3rd party. Well they lied, they sent the car back and when I asked them about their mechanics doing it they said nothing but thanks to GPS I know the car left and went to that 3rd party and now I have no idea if the wiring is correct and if they drilled holes in the body. When I confront them with their lies, they had no answer. DON"T TRUST ANYTHING THEY SAY!!! Find another dealer More
by Steven Tenore
Employees Worked With
The crappy sales GM
June 16, 2017
Remember-The Destination Fee is already in the Sticker Price Sales guy said, "This is the selling price" and then attempted to add on Destination Fee, which is already in the sticker price. Drove 90 miles from Sales guy said, "This is the selling price" and then attempted to add on Destination Fee, which is already in the sticker price. Drove 90 miles from CT to get this price only to find it was nothing special once you compared the 'new' price with Dest Fee with other dealers. AND, this was for a new vehicle.... when I got there to look at the car and drive it (it took 40 minutes to find the keys), the car had over 700 miles on it!! Watch out for this dealership, especially when you're leasing. More
by CapeCodJonny
Employees Worked With
Rich Breen
May 14, 2017
Great Sales experience Honest, quick, and to the point. These guys get it, and I was very pleased with the entire experience. It's a convenient location, and none of the h Honest, quick, and to the point. These guys get it, and I was very pleased with the entire experience. It's a convenient location, and none of the huge "sales swamp" that you get with larger dealers. They have the inventory without the corporate bureaucracy. Additionally, they had the best price around. So much better than my experience in Foxboro. More
by rodmansinks.com
Employees Worked With
Ron
February 12, 2017
Mybbuying a truck easy Bought a F250 from Franklin Ford, they were great. Ron sold me the truck and George handled financing. They made the process very easy. Highly recomme Bought a F250 from Franklin Ford, they were great. Ron sold me the truck and George handled financing. They made the process very easy. Highly recommended! More
by Kevin Kehrmeyer
Employees Worked With
Ron and George
August 13, 2016
I was offered a $1,000 incentive/rebate I had purchased a Ford van from Franklin Ford dealership at the end of December 2015. I was offered a $1,000 incentive/rebate one I ad-wrap the vehicl I had purchased a Ford van from Franklin Ford dealership at the end of December 2015. I was offered a $1,000 incentive/rebate one I ad-wrap the vehicle. I have sent all the paperwork (invoice, contractor license) back on Feb 15th via email to George, Sales and Leasing consultant. Since then, I have a reached out several times, to include June 8th, June 16th, again no reply. Most recently, on July 12, 2016, I had sent an email to Bob, GM and Gorge again, requesting action be taken as 8 months late, I still have not received the incentive check. !!!!!!!!!; nor have I even received a courtesy call back or email reply. This service is unacceptable, and the fact I have not received refund I was offered is a clear violation of contract. I have copies of all emails and correspondence which I can provide. From Geroge: I will look into it tomorrow for you when I get in and get you and answer. It shouldn't take that long and I will find out the status for you. George On Wed, Jun 8, 2016 at 6:59 PM I have been out sick for the last few days but will be back in tomorrow and check with Bruce who was your salesman. I will email you tomorrow morning and let you know. George On Wed, Jun 15, 2016 I have a call into ford commercial connection and am just waiting for a call back. I will keep you posted as they are researching it now for me. George On Wed, Jun 15, 2016, 6:27 PM It is been 3 months and still nothing!!!!!!!!!!!!!! More
by zabal
Employees Worked With
george carr
February 19, 2016
Excellent Buying Experience I've bought three cars there now over the past 6 years, two new for the family and one used for myself. The new cars were bought under the partner pri I've bought three cars there now over the past 6 years, two new for the family and one used for myself. The new cars were bought under the partner pricing program, so I expected no stress and a good price and got it. But it was the same buying used; I got a very good price, which was advertised online, with no stress. I bought from George the last two times, who was very knowledgeable and extremely helpful. There was a small dent in my car that they pledged to fix and followed through even though it would not have changed the outcome of the sale. I've done a little bit of service there as well and have no complaints, though I usually don't use dealers for service. Highly recommended! More
by majorcranky
Employees Worked With
George
December 31, 2015
Outstanding Experience Purchased a Fusion from Dave. Great car and awesome buying experience. Bryan the GM made everything super easy and gave me a fantastic deal. My pet pe Purchased a Fusion from Dave. Great car and awesome buying experience. Bryan the GM made everything super easy and gave me a fantastic deal. My pet peeve is how long it takes with paperwork and how expensive extended warranties are. Mark was super quick and gave me a great deal with products and financing. Couldn't be happier with them. More
by MrMiranda
Employees Worked With
Dave, Bryan, Mark
