Franklin Chrysler Dodge Jeep Ram

We bought a Chrysler Pacifica here that has had a long list of electrical issues. This dealer has a service department that can only accommodate appointments more than 6 weeks out. Customer service does list of electrical issues. This dealer has a service department that can only accommodate appointments more than 6 weeks out. Customer service doesn't return calls and when you get in touch the call is handed off to others. They also won't honor warranties of the cars and services they sell. I recommend you avoid this dealership and its service department. More

This place is amazing, the sales people are friendly and are so helpful. They were able to find my needs and not be pushy to get me in the car that is perfect for me and my family. I will recommend everyone are so helpful. They were able to find my needs and not be pushy to get me in the car that is perfect for me and my family. I will recommend everyone to this dealership and especially to Daniel Wade. He was efficient and super nice! I love Franklin CDJR and will be back for life! More

I had a great experience at this dealership. Everyone I worked with was friendly, helpful, attentive, and knowledgeable. I was a little frustrated with the vehicle I bought (or leased), a 2023 J Everyone I worked with was friendly, helpful, attentive, and knowledgeable. I was a little frustrated with the vehicle I bought (or leased), a 2023 Jeep Wrangler Sport. I chose this vehicle bc it came with 4WD, which I wanted for the winter months since I live out in the country in Burns, TN. However, the one time I needed it, it wouldn't work, and, hence, I got stuck in the ice. My husband had to drive out and "rescue" me. The 4WD gear shift wouldn't budge. Since I hadn't used it and I was stuck, I watched a Youtube video, thinking I must be doing something wrong. The man on the instructional video clearly advised "not to force it bc it's on a belt which can snap if you force it." This actually happened to a friend of mine so I didn't want to do that. But, when my husband showed up, that's exactly what he had to do; he had to use all his strength to force it into gear. I was finally able to get out of the ice. If it had worked in the first place, I would never have gotten stuck for an hour. He had to use equal force to get it out of 4WD. I'm actually very strong myself but not clearly strong enough. More

Awesome service team great work and always makes sure I am completely taken car of!! am completely taken car of!! More

Ask for Brandon he is my go to man when it comes to buying cars .Makes the process fast,easy and efficient every time. I highly recommend them 1000% Thank yall! buying cars .Makes the process fast,easy and efficient every time. I highly recommend them 1000% Thank yall! More

Brandon was AMAZING! !!! His knowledge, friendliness and most important to me, attitude, were spot on! He immediately understood what I was looking for and after a disap !!! His knowledge, friendliness and most important to me, attitude, were spot on! He immediately understood what I was looking for and after a disappointment that was zero fault of his own, he somehow pulled off a “rabbit out of the hat” moment. Brandon bent over backwards and we’ve continued a great friendship! I’d give him more than a 1,000 on a scale of 1-10 if that’s possible. Exceptional experience!!!! More

Brandon was easy going and great to work with! He made the process a great experience! He made the process a great experience! More

Terrific customer service and sales. Car was shipped from Tenn. to Fla. No problems. Car was marked an additional $20,000 from MSRP. Sent funds. They sent car. Done. Car was shipped from Tenn. to Fla. No problems. Car was marked an additional $20,000 from MSRP. Sent funds. They sent car. Done. More

They were professional, timely and courteous. I like working with Brandon and Henry. I will definitely shop with them again! I like working with Brandon and Henry. I will definitely shop with them again! More

Brandon did a perfect job getting me photos accompanied with a walk around video and all the needed information about the vehicle in order for me to make are clear decision. He assured me of the quality ve with a walk around video and all the needed information about the vehicle in order for me to make are clear decision. He assured me of the quality vehicle which was confirmed on delivery. My expectations were exceeded. Very pleased with all the communication and straightforwardness with a little negotiation that seems to be a thing of the past. Thank you very much. More