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Stephen Hancock

Overview Reviews (10) Inventory (441)

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Stephen Hancock

Finance Manager

Franklin Chrysler Dodge Jeep Ram

1124 Murfreesboro Rd
Franklin, TN 37064

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10 Reviews

Overview Reviews (10) Inventory (441)

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10 Reviews

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10 Reviews of Stephen Hancock

April 25, 2026

Dealership Rating

Employee Rating

I had a very concerning experience with this dealership’s finance department. I was told a warranty was “free,” only to later be charged approximately $650 for it and have my payment increased. After push finance department. I was told a warranty was “free,” only to later be charged approximately $650 for it and have my payment increased. After pushing back, they agreed to cancel it and refund both the $650 and $229 from a tax error. It has now been two months, and I have received no refund and no communication. The combination of being told something was free, then being charged for it, followed by no follow-through on promised refunds, feels deceptive and unprofessional. I would strongly caution anyone to review every detail before signing anything here. More

by hejess4@gmail.com

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

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May 16, 2026 -

Franklin Chrysler Dodge Jeep Ram responded

Hello, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (615) 266-0145 to share more details about your visit so we can make things right.

May 17, 2026 -

hejess4@gmail.com responded

Thank you for the response, however I have already spoken directly with your finance department multiple times regarding this matter. During those conversations, I was given conflicting information and felt I was being gaslit regarding representations made during the financing process. I was specifically told the key fob warranty was “free” and would not impact my payment, only to later discover I was charged approximately $650 for it and my payment increased. After I disputed this, I was told the warranty would be canceled and that I would receive refunds totaling approximately $879 due to both the warranty cancellation and tax discrepancy. It has now been over two months, and I still have not received the promised refunds or meaningful follow-up communication. At this point, this issue goes beyond a simple misunderstanding. The lack of transparency, conflicting explanations between staff members, and failure to follow through on agreed resolutions has seriously damaged my trust in your dealership. I would appreciate immediate action and written confirmation regarding the status of the promised refunds rather than being redirected back into the same unresolved conversations.

June 10, 2025

Dealership Rating

Employee Rating

Brandon was great and hassle free, did a great job working with us and coming to a happy medium! working with us and coming to a happy medium! More

by Whitpuga

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brandon Snitzer

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Jun 12, 2025 -

Franklin Chrysler Dodge Jeep Ram responded

Whitpuga, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Franklin Chrysler Dodge Jeep Ram and positive feedback means the world to our staff, particularly the team member Brandon that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

March 01, 2025

Dealership Rating

Employee Rating

It was a pleasure working with Brandon! He made the entire process easy and enjoyable. Would love to do business with him again He made the entire process easy and enjoyable. Would love to do business with him again More

by Katie

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Mar 03, 2025 -

Franklin Chrysler Dodge Jeep Ram responded

Katie, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Franklin Chrysler Dodge Jeep Ram and positive feedback means the world to our staff, particularly the team member Brandon that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

March 23, 2023

Dealership Rating

Employee Rating

We had a very positive experience with the entire team. Would purchase here again. The process was efficient and they were very friendly and professional. Would purchase here again. The process was efficient and they were very friendly and professional. More

by JW

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Lou Pepe, Matthew Snow , Brandon Snitzer, Sean Brogan

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Mar 25, 2023 -

Franklin Chrysler Dodge Jeep Ram responded

Jw, we're happy you found our staff to be so supportive during your experience here at Chrysler Dodge Jeep Ram Franklin.

January 24, 2023

Dealership Rating

Employee Rating

I loved my experience of purchasing my new Jeep! It was easy and smooth! I would highly recommend It was easy and smooth! I would highly recommend More

by Julianne Lansfield

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brandon Snitzer

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Jan 25, 2023 -

Franklin Chrysler Dodge Jeep Ram responded

Julianne Lansfield, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chrysler Dodge Jeep Ram Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit. Thank you so much for your kind words about your experience here at Chrysler Dodge Jeep Ram Franklin. We try every day to satisfy our customers and it’s always nice to know when we succeed.

October 31, 2022

Dealership Rating

Employee Rating

Brandon did a great job from beginning to end. His communication was excellent and was always prompt to respond to any questions we had during our Jeep buying experience. His communication was excellent and was always prompt to respond to any questions we had during our Jeep buying experience. More

by Ken S.

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Brandon Snitzer

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Nov 02, 2022 -

Franklin Chrysler Dodge Jeep Ram responded

Ken S., we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chrysler Dodge Jeep Ram Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

February 18, 2022

Dealership Rating

Employee Rating

Thank you for such a easy transaction. Brandon was very helpful and friendly. Would definitely recommend! Brandon was very helpful and friendly. Would definitely recommend! More

by Jessresnick

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Brandon Snitzer

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Feb 20, 2022 -

Franklin Chrysler Dodge Jeep Ram responded

Jessresnick, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chrysler Dodge Jeep Ram Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

February 06, 2022

Dealership Rating

Employee Rating

Great experience working with Brandon. Honest and went out of his way to make ensure I had a great experience. Would recommend! out of his way to make ensure I had a great experience. Would recommend! More

by nstoia1991

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Brandon Snitzer

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Feb 08, 2022 -

Franklin Chrysler Dodge Jeep Ram responded

Hi, thank you so much for your kind words about your experience here at Chrysler Dodge Jeep Ram Franklin. We try every day to satisfy our customers and it’s always nice to know when we succeed.

January 23, 2022

Dealership Rating

Employee Rating

Everyone at the dealership was so friendly and helpful. We are extremely happy with our decision to buy a car from Brandon. We are extremely happy with our decision to buy a car from Brandon. More

by Paige & Calab Doores

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Brandon Snitzer

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Jan 24, 2022 -

Franklin Chrysler Dodge Jeep Ram responded

Hi, thank you so much for your positive comments about Chrysler Dodge Jeep Ram Franklin!

January 09, 2022

Dealership Rating

Employee Rating

Working with Brandon and his team at Franklin Chrysler Dodge Jeep Ram was such a seamless experience. They were overly communicative before we even stepped through the door and were so kind and helpful wh Dodge Jeep Ram was such a seamless experience. They were overly communicative before we even stepped through the door and were so kind and helpful when we were finalizing our new leases! Highly recommend this team! More

by jillmariewilk

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Brandon Snitzer

Report | Print

Jan 10, 2022 -

Franklin Chrysler Dodge Jeep Ram responded

Jillmariewilk, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chrysler Dodge Jeep Ram Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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