Stephen Hancock

Absolute horrible experience. Dealer damaged vehicle while I was in finance office. Asked for unwind. They still obtained the financing anyway. Vehicle still has not been repaired Dealer damaged vehicle while I was in finance office. Asked for unwind. They still obtained the financing anyway. Vehicle still has not been repaired. More

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It took alot of work to get all the paper work done on line I hope it is good so there will not be any delays getting my plates in Colorado line I hope it is good so there will not be any delays getting my plates in Colorado More

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Worked the deal over the phone with Austin. Showed up and checked out the truck with Ramon. Signed the paper work and on our way in our new truck we went. Easy Peasy! Showed up and checked out the truck with Ramon. Signed the paper work and on our way in our new truck we went. Easy Peasy! More

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Nicholas Marsch Was great to work with and made the purchase of my Jeep quick and seamless. Nicholas helped get my numbers where they needed to be and stayed after hours to confirm everything was compl purchase of my Jeep quick and seamless. Nicholas helped get my numbers where they needed to be and stayed after hours to confirm everything was complete on the deal. I would recommend him and Franklin Jeep to anyone. More

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Jeep Joe is the man! Yall ROCK like a hurricane. Ditto ditto ditto ditto ditto Yall ROCK like a hurricane. Ditto ditto ditto ditto ditto More

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Great partnership with sales and finance team to quickly identify our preferences, budget and no hassle approach to get us in a new vehicle that we are happy with for the long term. identify our preferences, budget and no hassle approach to get us in a new vehicle that we are happy with for the long term. More

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Mathew was great no high pressure didn’t try to show us anything we were not looking at. Did everything he said he would do. anything we were not looking at. Did everything he said he would do. More

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I had a very concerning experience with this dealership’s finance department. I was told a warranty was “free,” only to later be charged approximately $650 for it and have my payment increased. After push finance department. I was told a warranty was “free,” only to later be charged approximately $650 for it and have my payment increased. After pushing back, they agreed to cancel it and refund both the $650 and $229 from a tax error. It has now been two months, and I have received no refund and no communication. The combination of being told something was free, then being charged for it, followed by no follow-through on promised refunds, feels deceptive and unprofessional. I would strongly caution anyone to review every detail before signing anything here. More

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Brandon was great and hassle free, did a great job working with us and coming to a happy medium! working with us and coming to a happy medium! More

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It was a pleasure working with Brandon! He made the entire process easy and enjoyable. Would love to do business with him again He made the entire process easy and enjoyable. Would love to do business with him again More

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