Matthew Snow

The dealership is poor on communication with its costumers, I had a terrible time getting information. costumers, I had a terrible time getting information. More

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Things like using my extended warranty have been seamless. Getting recall parts in when another dealer had taken 6 months and never gotten. Just my kind of place, and I have two vehicles I take ther seamless. Getting recall parts in when another dealer had taken 6 months and never gotten. Just my kind of place, and I have two vehicles I take there under warranty. More

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Devon was awesome to work with from start to finish. He made sure all my concerns got addressed the entire process was very smooth, simple and stress free! The GM Matt Snow also checked on me multiple t He made sure all my concerns got addressed the entire process was very smooth, simple and stress free! The GM Matt Snow also checked on me multiple times as well to make sure everything was going great! This was by far the easiest vehicle purchase I’ve ever made! More

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Nicholas Marsch Was great to work with and made the purchase of my Jeep quick and seamless. Nicholas helped get my numbers where they needed to be and stayed after hours to confirm everything was compl purchase of my Jeep quick and seamless. Nicholas helped get my numbers where they needed to be and stayed after hours to confirm everything was complete on the deal. I would recommend him and Franklin Jeep to anyone. More

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This place is amazing, the sales people are friendly and are so helpful. They were able to find my needs and not be pushy to get me in the car that is perfect for me and my family. I will recommend everyone are so helpful. They were able to find my needs and not be pushy to get me in the car that is perfect for me and my family. I will recommend everyone to this dealership and especially to Daniel Wade. He was efficient and super nice! I love Franklin CDJR and will be back for life! More

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We had a very positive experience with the entire team. Would purchase here again. The process was efficient and they were very friendly and professional. Would purchase here again. The process was efficient and they were very friendly and professional. More

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It was not high pressure and we were allowed to explain what we wanted without being pressured to be shown something we didn't want. Our sales person (Joe) was patient and knowledgeable. what we wanted without being pressured to be shown something we didn't want. Our sales person (Joe) was patient and knowledgeable. More

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Our experience at Franklin Chrysler Dodge Jeep Ram was a WONDERFUL one, starting off by being greeted by Brandon. He was kind, VERY patient, and someone my daughter & I were very comfortable with throughout WONDERFUL one, starting off by being greeted by Brandon. He was kind, VERY patient, and someone my daughter & I were very comfortable with throughout the entire process. When the original vehicle we came to checkout didn’t end up being the right fit for my daughter, he knew of one that had just been traded…it ended up being the perfect car for her. We had to go back to the dealership a couple of times, because of something on our end, not theirs…& both times, my daughter looked forward to going back & seeing “Mr Brandon”. He has such a great way about him. He makes the whole process from start to finish enjoyable for young & old alike! We also were greeted by Joe and Michael each time we walked in, & they were quick to congratulate my daughter for saving her own money to purchase a car. We’re thankful for the great experience & have been spreading the word to all of our family & friends! Thanks again, Brandon for going WAY over & beyond, as well as Matthew for making the deal happen! Y’all were/are a great team! More

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I’m being kind with 3 stars that’s because the advisors are always awesome and understand the frustration. I’m simply not the one to complain but when I feel something is broken and needs to be fixed I hav are always awesome and understand the frustration. I’m simply not the one to complain but when I feel something is broken and needs to be fixed I have to say something. The most aggravating thing about this dealership and maybe it’s other dealers as well. Is that when you make an appointment online for basic maintenance. The wait times are completely ridiculous and you mind as well expect a several hour wait. What is the point of making an appointment it just does not make any sense at all. After doing some research I found out that the advisers are as aggravated as the customers. When you make an appointment online you’re actually make an appointment to see an advisor not what you actually are going there for. I would love to continue to use this dealer if they would get their act together and fix this crap if I make an appointment I expect my appointment to be what I made it for not to speak to the advisor about what I need done. The advisers have been awesome and when I say awesome I mean above and beyond. They understand the frustration and they go above and beyond to make sure that when I’m there for is repaired but that comes with a very lengthy wait time! My last appointment that I made online was for a basic maintenance oil change and air filter and I also had a problem with my windshield wiper fluid not working. I stated this in the appointment details. When I get there they tell me it could be several hours to fix.Again what the xxxx is the point of making an appointment if I have to wait several hours. I’m not rebuilding an engine. Please guys I’ve always been a dedicated dodge fan I want to support you but you got to get your stuff together here. They ended up taking the time to fix the windshield wiper fluid sprayer. But it broke again the same day. But that’s not the point. Now I have to debate on making another appointment to be told that I’m gonna have to wait several hours to get a basic fix completed. And to make it clear the advisor I had on this last appointment and the ones I’ve had in the past are awesome and they understand the frustration so dodge fix this for your people they know it’s broken! More

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First, to be fair. Matthew in sales was great and responsive. Horrible sales management. Dishonest and incompetent. Buyer beware. I went in to buyout a lease and purchase a new Jeep. They tried to responsive. Horrible sales management. Dishonest and incompetent. Buyer beware. I went in to buyout a lease and purchase a new Jeep. They tried to manipulate me into paying bogus fees. They were a total waste of time. Their service department is always overwhelmed and short staffed. I took my business to Freeland Dodge. They have been super helpful and have a terrific service department. More

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