Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Franklin Chrysler Dodge Jeep Ram
Franklin, TN
456 Reviews
Over the years Franklin Chrysler, Dodge, Jeep and RAM has established a reputation for providing the greater Franklin, Tennessee area with a large selection of Chryslers, Dodges, Jeeps and RAM trucks, all with unbeatable prices, along with courteous, honest service. We pride ourselves on that reputation but we consider ourselves much more than just a car dealer. We're your friends and neighbors which means we do right by you by making sure you are completely satisfied before, during and after you buy from us. We promise you an enjoyable and unforgettable experience as well to keep you safe and secure in your vehicle for as long as you own it.
We may be the #1 Volume Chrysler Dodge Jeep dealer in Tennessee but we’ll still continue to work as hard as it takes to earn your business. For us treating customers like family isn't just a slogan. It's a way of life because our loved ones live and work in the same communities as you whether you're from Brentwood, Nolesville, Murfreesboro, Spring Hill or Fairview. Please explore our site and see all of the products, services, and information we have to offer. If you have any questions, feel free to send an email, give us a call, or just drop by in person at 1124 Murfreesboro Road right here in Franklin, Tennessee. We look forward to meeting you and forming a long-lasting friendship.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 456 reviews
October 30, 2026
Service was quick, the gentleman who checked me in was very friendly and easy going. Overall a great experience and I'll be back to have future service work done. very friendly and easy going. Overall a great experience and I'll be back to have future service work done. More
by curse1313
Employees Worked With
Shawn
October 29, 2026
Great service! Kept me well informed, and got me on my way smoothly! Glad to be a Jeep owner! Kept me well informed, and got me on my way smoothly! Glad to be a Jeep owner! More
by mrcouden
Employees Worked With
October 27, 2026
The staff is friendly and knowledgeable. Work is completed promptly. The location is very convenient. Work is completed promptly. The location is very convenient. More
by brenda
Employees Worked With
October 25, 2026
Bought the truck sight unseen and our salesman Daniel Finch was up front the whole way making the process easy. Had a good experience. Finch was up front the whole way making the process easy. Had a good experience. More
by mcleod964
Employees Worked With
October 22, 2026
Great communication fast service paint job came out perfect other dealerships were not willing to help, but this one took it on with no problems. perfect other dealerships were not willing to help, but this one took it on with no problems. More
by Ortizpapi1075
October 22, 2026
Called in to schedule an oil change and was told no need to schedule since they have express lines. Get there and was asked if I had an appointment. Uggh. But they said no problem we will get you worked. M to schedule since they have express lines. Get there and was asked if I had an appointment. Uggh. But they said no problem we will get you worked. More than 2 hrs later still waiting. I finally asked what the status was and after going to check.... they hadn't even gotten me in to start and no one said boo! I said give me keys back i'm out! Terrible service and no communication. More
by gsimp1984
Employees Worked With
Unknown
October 21, 2026
Absolutely would not recommend me this dealership. Everything was fine until we get to the finance department which everything turned to dishonesty misleading . Stay away from this dealership.. The Everything was fine until we get to the finance department which everything turned to dishonesty misleading . Stay away from this dealership.. The actual vehicle that I purchased is awesome, but scared of what kind of service I’m gonna get when I go back to have to have service. More
by shelerbrian
Employees Worked With
October 20, 2026
This dealership service department is the worst. Had appointment for Wednesday the 7th at 10am. That night I was told they didn’t have a chance to look at my vehicle. The same thing on the 8th and a Had appointment for Wednesday the 7th at 10am. That night I was told they didn’t have a chance to look at my vehicle. The same thing on the 8th and again on the 9th. I was told it would be Monday the 12th. Monday evening I get a call and still they haven’t looked at it. I told Nicole not to do anything that I will come pick it up in the morning. When I get there service person tells me it’s on the rack. I told him to get it down I wanted my vehicle. I walked around and looked at the racks and my vehicle wasn’t on rack. Service advisor said it was in the back parking lot and they had to move cars around to get it out. I said so you lied to me about it on the rack. He knew he got caught in a lie. After over an hour I got my vehicle back and left. I will never use this service department again. An appointment evidently doesn’t mean anything. More
by charlesrhj
Employees Worked With
Nicole S.
