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Fort Wayne Kia

Fort Wayne, IN

4.4
902 Reviews

1112 Ave of Autos

Fort Wayne, IN

46804

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902 Reviews of Fort Wayne Kia

May 14, 2021

Phenomenal service. From my initial call to responding to my needs to finish service, every aspect was top notch. I will not hesitate to take my vehicles in the future. More

by AJJOHNSON116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Buss
May 15, 2021 -

Fort Wayne Kia responded

Thank you for choosing Fort Wayne Kia, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 14, 2021

Took In for a malfunction light and shaking. Still shakes called well I don’t know did not work on car. Already had to buy a tire then gave me a list of recommendations that should be done. I guess I figured More

by TERILEE1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian in service
Jun 01, 2021 -

Fort Wayne Kia responded

Thank you for your review. Providing a positive experience is our top priority, and we’re sorry that we failed here. We take all customer feedback very seriously and will share your comments with the team. Please don't hesitate to reach out if there is anything we can do to resolve this situation.

May 14, 2021

The leasing experience on site was great. It took 6 weeks and several phone calls before KIA Financial knew I existed. It has now been 10 weeks and I still don't have any title work, and many phone ca More

by SMADAMS1118
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Codey Lambert
May 31, 2021 -

Fort Wayne Kia responded

Thank you for bringing this to our attention. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

May 13, 2021

Wasn't ready for arrival after doing online paperwork. Very slow moving office. Added ziebart add on to find out dealership didn't do it all and now trying to get ziebart to finish it is a headache. Even More

by FORTNEY1849
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerome Dowdell
May 30, 2021 -

Fort Wayne Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around for you.

May 13, 2021

They are on the ball with everything! The service is unparalleled! The only complaint I would have is that their car wash leaves water spots on the finish but otherwise they are great! More

by SHADOWBOXER_65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
May 13, 2021 -

Fort Wayne Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 11, 2021

Best ever!! Thanks team KIA!! Kory Anderson was awesome! Finance was great!! Car is beautiful!! Can’t say enough about the service!! Friendly and very helpful!! More

by KIMANDER36
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kory anderson
May 11, 2021 -

Fort Wayne Kia responded

Thank you for sharing your thoughts about your experience with Kory here at Fort Wayne Kia. We appreciate your business and hope to see you again soon! Congratulations on your new purchase, Kim!

May 11, 2021

No pressure at all from salesman to finance department. Logan, Rob, Herb and John were all very patient to get me everything I needed. What a great place to buy new Kia! More

by JT17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Wood
May 11, 2021 -

Fort Wayne Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

May 08, 2021

Everybody was very courteous . Our salesman Joe Grove was very knowledgeable and helpful. Need a better way to present the insurance that you are selling , to prevent having to pay extra charges when you More

by BOBSALLY1025
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Grove
May 10, 2021 -

Fort Wayne Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Joe was so helpful to you! We appreciate your feedback and will be sure to share your comments with the team!

May 07, 2021

Fort Wayne Kia did a nice job meeting my trade in needs while providing great service. They did everything timely and had all the paperwork done before we arrived. I just wish the sales men would have let More

by TDRUTSCHILLING
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Nguyen
May 08, 2021 -

Fort Wayne Kia responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you and that our team could make this a top-notch experience! We hope you enjoy your new purchase, and we look forward to continuing to serve you in the future!

May 07, 2021

Andrew and Rob did a great job and the gentleman in the business office was very professional. Very smooth transaction and they worked hard to get me the exact vehicle I wanted at a very good price. More

by JIMSTANSBURY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Kistler
May 08, 2021 -

Fort Wayne Kia responded

Thank you so much for your wonderful review! We are thrilled that both Andrew and Rob had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, Jim! We thank you for choosing Fort Wayne Kia!

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