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Fort Wayne Kia

Fort Wayne, IN

4.4
902 Reviews
Call Dealership (260) 918-8991

1112 Ave of Autos

Fort Wayne, IN

46804

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902 Reviews of Fort Wayne Kia

April 24, 2022

They included a low jack system of 550 dollars that I did not want. They tried and tried to get me to purchase extended warnity. I didn't want. They first offered me a ridiculous amount for my trade. Not hap More

by BONNIEDIEHL1958
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephen Allsteadt, Rob Pargeon
Report | Print
Apr 26, 2022 -

Fort Wayne Kia responded

Bonnie, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

April 19, 2022

I have had 2 cars serviced in the last several weeks. I have worked with Bryan in the Service Department, he has been friendly, helpful and communicative. I like that we can communicate via text regard More

by M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan in the Service Department
Report | Print
Apr 20, 2022 -

Fort Wayne Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 19, 2022

Andrew, Dave and all the team at Ft. Wayne KIA were great!! We are happy with our KIA NIRO More

by JSMORRIS101
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave (FINANCE), Andrew Kistler
Report | Print
Apr 20, 2022 -

Fort Wayne Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fort Wayne Kia, we look forward to having you as one of our valued customers for many more years to come!

April 16, 2022

Everyone was super polite. And they asked if I needed anything. Pretty fast service also! More

by delaneydetling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Morris, Stephen Allsteadt, Rob Pargeon, Trey Rohrman
Report | Print
Apr 18, 2022 -

Fort Wayne Kia responded

We appreciate your business and our team looks forward to serving you again soon!

April 14, 2022

Over all nice people however when car broke down took a lengthy amount of time to get car into shop. Don’t respond quickly to calls. When car finally got into shop, it was serviced quickly. So company need More

by SCHLEMMERTARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Neilands, Craig Morris
Report | Print
April 14, 2022

Was very helpful and went out of there way to make things work for me. I am very pleased with my vehicle. More

by JBERTSCH1113
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Cochran
Report | Print
Apr 15, 2022 -

Fort Wayne Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 14, 2022

The hospitality was Great and so was the salesman Jerome and the financial guy, I don't remember his name!! More

by ELLISTERESA224
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerome Dowdell
Report | Print
Apr 15, 2022 -

Fort Wayne Kia responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

April 14, 2022

They are only just civil. Always upselling. Fired the one nice person who worked there More

by PIGLAND61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian
Report | Print
Apr 29, 2022 -

Fort Wayne Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

April 14, 2022

Poor customer service. Don't return calls in timely manner, don't leave messages. Rarely answer phones. Give wrong hours of operation to customers. Service department d More

by SUZANNA_JOSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Robinson
Report | Print
Apr 15, 2022 -

Fort Wayne Kia responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

April 13, 2022

I am pleased with the service provided by the staff at Kia. They completed my car repair quickly. I did not feel pressured by recommendations. 10/10 Thank you. More

by DEASLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan, Craig Morris
Report | Print
Apr 15, 2022 -

Fort Wayne Kia responded

Thanks for sharing your thoughts about your experience with Fort Wayne Kia. We appreciate your business and hope to see you again soon!

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