Fort Wayne Kia

very professional and couteous. Was shown where to wait and offered beverage and popcorn. Enjoyed the experience!!! Was shown where to wait and offered beverage and popcorn. Enjoyed the experience!!! More

Don't like the credit card fee, especially don't like the fact that I was not made aware of it until checkout and then was told I could not take my car off premises until I paid - I had left my checkbook at fact that I was not made aware of it until checkout and then was told I could not take my car off premises until I paid - I had left my checkbook at home and it required a Manager intervention for me to go and get a check to pay.. More

They had the car I wanted, which was hard to find, and they made it easy for me to arrange to purchase the car mostly via e-mail! Never bought a car by e-mail before. But here we are, in the modern world they made it easy for me to arrange to purchase the car mostly via e-mail! Never bought a car by e-mail before. But here we are, in the modern world we live in, you can write an e-mail to summon a perfect stranger who will to take you to your new car! More

Brock was so helpful. I didn’t expect to leave with a car that day. He showed me how the Niro would be better suited for my life than my current car. 54MPG, I’m a believer I didn’t expect to leave with a car that day. He showed me how the Niro would be better suited for my life than my current car. 54MPG, I’m a believer! I’ll go back to FWK. Thanks Brock! More

Ridiculous long wait time to complete our paperwork. Only gave us one key. Wouldn't replace an interior light bulb that was out. Only gave us one key. Wouldn't replace an interior light bulb that was out. More

They answered all questions i had. Stayed after hours to complete the sale. Everything went very smooth. Stayed after hours to complete the sale. Everything went very smooth. More

Love my new Kia Telluride. It was a pretty seamless purchase. Well worth the drive. It was a pretty seamless purchase. Well worth the drive. More

I was told that there would be two key fobs for my used car purchase, but that the second one was locked in a safe and the key was not available, but that they'd mail me the second key. Only when I contin car purchase, but that the second one was locked in a safe and the key was not available, but that they'd mail me the second key. Only when I continued pushing and despite never getting an email back from Danielle Benson-Story, I eventually learned that there was no second key at all. I was told that they'll obtain a second key, and I'm now just waiting to see if a second key ever shows up. How hard is it really to get details like this correct? More

I feel my concerns with my vehicle were just blown off. I tried to describe what my Kia Telluride was doing and he kept saying if it doesn’t show up with their test or check engine light isn’t on, there’ I tried to describe what my Kia Telluride was doing and he kept saying if it doesn’t show up with their test or check engine light isn’t on, there’s nothing to be done. He said they test drove it, but I doubt it. It’s hesitating and runs like the transmission is going out at times?? Maybe it’s just a lemon?? Anyway, I feel I was spoke to very condescendingly , like I didn’t know what I was talking about. More

My vehicle was at this Kia dealer for almost 10 weeks. However, I only have good things to share. I worked mostly with Conrad, but also with Bryan and the service manager, Chris. This team was transparent However, I only have good things to share. I worked mostly with Conrad, but also with Bryan and the service manager, Chris. This team was transparent and honest. They shared the bad news first, but immediately followed up with options. When I shared frustrations about the car dealer that I purchased my vehicle from, Conrad was patient and listened, but only spoke highly of the dealer, assuming positive intent. This team fought tooth and nail with my extended warranty company. As a customer, I felt taken care of and protected. Thank you Conrad and team for your integrity and hard work! I appreciate you!! More