Ford of Northampton

good service Dealership and technicians were very knowledgeable of the car. Gave me a car to use for the time it took to repair transmission. That is much more tha Dealership and technicians were very knowledgeable of the car. Gave me a car to use for the time it took to repair transmission. That is much more than I can say for the Ford Focus defective transmission which was replaced at 12,000 miles. I would be hard pressed to purchase another Ford product. More

Very pleased with employees and there knowledge very pleased with employees and the knowledge they had when asked about cars, friendly, professional and helpful. Would recommend this dealership very very pleased with employees and the knowledge they had when asked about cars, friendly, professional and helpful. Would recommend this dealership very highly. Very pleased More

60,000 mile checkup on Ford F150 Check-in staff for service are very helpful and prompt to get you in. Their estimates of how long the service will take are generally excellent. If t Check-in staff for service are very helpful and prompt to get you in. Their estimates of how long the service will take are generally excellent. If there is any problems beyond what was expected they call right away. More

$130 for coolant I had a warning message show up that said "engine power reduced" so I took it to Northampton Ford as a precautionary measure. I know nothing about car I had a warning message show up that said "engine power reduced" so I took it to Northampton Ford as a precautionary measure. I know nothing about cars and apparently all it needed was more coolant. They called me after the "repair" was complete and charged me $130 to put more coolant in my car. This included an hour of labor they supposedly spent testing to make sure it did not need any further work. I am a 22 year old female, new to the area and am very disappointed they took advantage of my lack of car knowledge.. More

Be very Leary I went to Northamptn Ford on 9/15/15 to have a tune up done and I had asked them to check my brakes to see if it was time for new pads. At the complet I went to Northamptn Ford on 9/15/15 to have a tune up done and I had asked them to check my brakes to see if it was time for new pads. At the completion of my service they give me a report saying my brakes were fine. My boyfriends brings my car back to them today, 10/31/15 to have my brakes done and they are now saying that I need new calipers and new rotors. When my boyfriend called me to tell me this, I went and found the report and told him that 6 weeks ago Northampton Ford told me my brakes where fine. When my boyfriend asked them how my brakes where fine 6 weeks ago but now I need new rotors and calipers, they said there was nothing in the report that said I asked them to check my brakes or that they did check my brakes. I was appalled to hear this as I stood in my living room holding the report that stated my brakes where fine. Long story short, don't trust Northampton Ford! More

Best Car Purchase Bill Richards and Jon Hastings are 2 of the best "car guys" in the area. They got me that car I wanted with the payment I wanted with no hassle. They Bill Richards and Jon Hastings are 2 of the best "car guys" in the area. They got me that car I wanted with the payment I wanted with no hassle. They bought my old lease also. More

Sales Rep Hat's of to sales Joe Plasse. He made my visit and purchase fun which is the way purchases should by and not intirely on making a sale. Enjoy the visi Hat's of to sales Joe Plasse. He made my visit and purchase fun which is the way purchases should by and not intirely on making a sale. Enjoy the visit and drove of 2 days later with my new F-150. The entire staff made the purchase a very enjoyable experience. Thanks again Joe More

First service on new car went flawlessly Pleasant service department, did all they were asked and car was done on time. Would go back without question. Nice to see my salesman, Roger Jordai Pleasant service department, did all they were asked and car was done on time. Would go back without question. Nice to see my salesman, Roger Jordain, who is the best! More

New insurance experience, insurance company settlement New experience for me, was all in order from your side. Insurance came through settlement could have come a day earlier. You all beared with me. New experience for me, was all in order from your side. Insurance came through settlement could have come a day earlier. You all beared with me. More

Happy with My New Vehicle Had a good experience buying my new Ford Escape. Jon was friendly, knowledgeable, and easy to work with. Found me a vehicle that met my requirements Had a good experience buying my new Ford Escape. Jon was friendly, knowledgeable, and easy to work with. Found me a vehicle that met my requirements/needs. It was helpful for me to take the vehicle for an overnight test drive to show my spouse, and so that I could "live" with the vehicle for a bit. Felt I got a fair deal on the vehicle. More