Ford of Northampton

Pleasant, helpful ,accommodating staff Respectful of the Pleasant, helpful ,accommodating staff Respectful of the cleanliness of the vehicle ( meaning no grease etc on steering wheel or floor) Timely ser Pleasant, helpful ,accommodating staff Respectful of the cleanliness of the vehicle ( meaning no grease etc on steering wheel or floor) Timely service Clean comfortable environment More

GREAT EXPERIENCE EVERYTHING WENT SO SMOOTH AND ALL ASSOCIATES WERE EXTREMELY HELPFULL. WILL PURCHASE FROM THEM AGAIN. ASSOCIATES WERE EXTREMELY HELPFULL. WILL PURCHASE FROM THEM AGAIN. More

This is by for the worst service department I have ever dealt with. The service rep Brain offered up excuses and a insulting joke as I was trying to explain the transmission trouble I was having with my dealt with. The service rep Brain offered up excuses and a insulting joke as I was trying to explain the transmission trouble I was having with my transit van, saying that I researched the problem and thought I was having an transmission programming issue. After I left, I went across the street to the wonderful, knowledgeable gentlemen at Northampton Transmission, who test drove my van and validated my experience saying that there seemed to be something wrong with the transmission programming which appears to be causing the transmission to downshift too low, back to first gear, causing the engine to rev up to 40000 during the test drive. Exactly what i was saying to the fools at Northampton Ford. Northampton Ford Service is the worst! Don't go there. More

service dept. sucks, had my 2020 Lincoln in for cooling seat issues they had the car for a week and drove it 66 miles and found nothing .ford of Northampton in Northampton,MA seat issues they had the car for a week and drove it 66 miles and found nothing .ford of Northampton in Northampton,MA More

For someone in a wheelchair , disabled with MS , their car is their most valuable possession !! The folks at Ford of Northampton reacted promptly to a dead battery, replaced it after a careful recharge p car is their most valuable possession !! The folks at Ford of Northampton reacted promptly to a dead battery, replaced it after a careful recharge proved it needed to be replaced !! They then performed an oil and filter change, tire rotation, checked tire pressure, ,a multipoint inspection, and, topped off fluids !! Followed by prompt delivery to my home's disabled parking space , the men were courteous to this old man !! THANK YOU to all the staff !! Jim Brooks More

Brought my Ford Escape in for oil leak once they did job, crank shaft, Main seal leak I was told I had exhaust problem to the tune of 3200.00. But the worst is after two days still had leak!! Went back now crank shaft, Main seal leak I was told I had exhaust problem to the tune of 3200.00. But the worst is after two days still had leak!! Went back now saying transmission leak for another 800.00. Done with Ford of any kind. They had to take transmission out to fix main seal they won't take responsibility that the leak is from their work! Going back to a HONDA! More

They do a great job- friendly service , good people there. I would recommend them highly. I don’t see why I have to use 25 words we take two cars to them, in fact we bought our last car there because o there. I would recommend them highly. I don’t see why I have to use 25 words we take two cars to them, in fact we bought our last car there because of the fact that we like the service department More

I contacted this dealership in order to return my leased car. Initially, I had wished to purchase the car, but after 2+ weeks of being shoved off via email/phone call, I decided that I did not want to give car. Initially, I had wished to purchase the car, but after 2+ weeks of being shoved off via email/phone call, I decided that I did not want to give Ford my business and simply wanted to return the car. I set an appointment and went into the dealership only to have them tell me that they could not acquire the appropriate information and would not accept my car that day. And that I should call them back. No one in the dealership was wearing masks or keeping 6 ft of distance from me. I was able to return my car to another dealership who handled my case promptly and without hassle. I would strongly recommend not giving this dealership your business. More

Went to buy a new F150 but they inflated the price Last August Ford was offering 10K in incentives to buy a new F150. The dealership and I agreed to 14K for my truck. So in the end I should have paid $ Last August Ford was offering 10K in incentives to buy a new F150. The dealership and I agreed to 14K for my truck. So in the end I should have paid $36k for a $60K truck right? Not so with Ford of Northampton. The financing papers would have had me paying the original 60K. I walked out and bought a truck elsewhere. More

Friendly environment was looking to trade in my 2 door jeep, for something with 4 doors. Upon arrival I was treated with respect and didn't feel as if anyone was trying to was looking to trade in my 2 door jeep, for something with 4 doors. Upon arrival I was treated with respect and didn't feel as if anyone was trying to take advantage of me. Overall great experience, and look forward to my next encounters in the future, at Ford of Northampton. More