Ford of Northampton

Thank you for the service advisor Brian. He took care off all that needed tom be done and on time. rcn He took care off all that needed tom be done and on time. rcn More

Very pleasant staff, Lynda was very helpful in securing our vehicle. We bought right off the lot. The only fallback was not being more negotiable with the pricing due to inventory, and we were there for fo our vehicle. We bought right off the lot. The only fallback was not being more negotiable with the pricing due to inventory, and we were there for four hours, which seemed kind of excessive. Overall, our experience was good and we would recommend this dealership to others. More

Brian Jourdain is a standout Advisor. Always keeps you up to date, returns calls, answers truthfully. Very courteous and affable. Always keeps you up to date, returns calls, answers truthfully. Very courteous and affable. More

Was extremely pleased with the dealership keeping me up to date during the ordering process! And got it delivered to us within 24 hours of it landing on the lot!!! Thank you Ford of Northampton !!! to date during the ordering process! And got it delivered to us within 24 hours of it landing on the lot!!! Thank you Ford of Northampton !!! More

Jon Hastings was friendly , easy to speak with and new his product. There was no pressure. his product. There was no pressure. More

Ford of Northampton's Service Department defines 5-star service. When a vehicle breaks down, service can sometimes take a long time. Brian Jourdain, my service writer, listened to my needs and, without mak service. When a vehicle breaks down, service can sometimes take a long time. Brian Jourdain, my service writer, listened to my needs and, without making promises that couldn't be met, demonstrated his understanding and willingness to work to get the problem solved as soon as possible. The problem turned out to be a bad starter in my 2017 Ford F150. The parts department carried the needed starter in stock. A service tech installed the new starter and within 2 days Brian sent a courtesy car to my workplace and I was able to pick up my truck. 5-star=accuracy, courtesy, professionalism=Ford of Northampton Service. More

Pleasant, helpful ,accommodating staff Respectful of the Pleasant, helpful ,accommodating staff Respectful of the cleanliness of the vehicle ( meaning no grease etc on steering wheel or floor) Timely ser Pleasant, helpful ,accommodating staff Respectful of the cleanliness of the vehicle ( meaning no grease etc on steering wheel or floor) Timely service Clean comfortable environment More

GREAT EXPERIENCE EVERYTHING WENT SO SMOOTH AND ALL ASSOCIATES WERE EXTREMELY HELPFULL. WILL PURCHASE FROM THEM AGAIN. ASSOCIATES WERE EXTREMELY HELPFULL. WILL PURCHASE FROM THEM AGAIN. More

This is by for the worst service department I have ever dealt with. The service rep Brain offered up excuses and a insulting joke as I was trying to explain the transmission trouble I was having with my dealt with. The service rep Brain offered up excuses and a insulting joke as I was trying to explain the transmission trouble I was having with my transit van, saying that I researched the problem and thought I was having an transmission programming issue. After I left, I went across the street to the wonderful, knowledgeable gentlemen at Northampton Transmission, who test drove my van and validated my experience saying that there seemed to be something wrong with the transmission programming which appears to be causing the transmission to downshift too low, back to first gear, causing the engine to rev up to 40000 during the test drive. Exactly what i was saying to the fools at Northampton Ford. Northampton Ford Service is the worst! Don't go there. More

service dept. sucks, had my 2020 Lincoln in for cooling seat issues they had the car for a week and drove it 66 miles and found nothing .ford of Northampton in Northampton,MA seat issues they had the car for a week and drove it 66 miles and found nothing .ford of Northampton in Northampton,MA More